Role Description As an Enterprise Onboarding Consultant, you are the owner of the implementation experience for our largest and most complex customers and brands with 500+ locations. You will partner with Enterprise customers within hotels and restaurants for years, bringing on new brands and locations onto Toast in the future. The needs of an Enterprise customer are dynamic, which means the way that we work together should be too. The competitive advantage of having an Enterprise Onboarding Consultant is a trusted partner with deep industry knowledge, strong project management skills and vested interest in the success of the customer as an extension of the brand themselves. What you'll do (Responsibilities) - Lead the Customer Onboarding Journey: - Serve as the primary owner and trusted advisor for the end-to-end onboarding experience from MSA signature through full rollout and steady-state adoption for our most complex, enterprise customers (500+ locations). - Demonstrate Autonomy & Extreme Ownership: - Operate with high autonomy in a fast-paced, evolving environment. Take full responsibility for results by proactively solving problems, managing competing priorities, and delivering under pressure. - Own Implementation Success: - Oversee a robust portfolio of 50+ concurrent enterprise implementations, managing every phase of each project lifecycle from setup to go-live. Using a consultative approach, ensure milestones are met on time, within scope, and aligned to customer goals while maintaining a seamless experience across locations. - Communicate with Impact: - Act as the central communication hub for onboarding (both internally and externally) delivering transparent progress updates, surfacing risks early, and driving proactive solutions that keep projects on track and stakeholders aligned. - Exhibit Executive Presence: - Influence internal and external stakeholders at all levels with clarity, confidence, and professionalism. Shape strategy, guide decision-making, and drive outcomes that support high-impact, multi-million-dollar partnerships. - Drive Cross-Functional Alignment: - Foster strong, collaborative relationships across teams to ensure accountability and seamless handoffs. Champion shared ownership and unified execution to deliver a consistent customer experience. - Manage Risk & Drive Solutions: - Anticipate and mitigate challenges before they escalate. Leverage critical thinking and creativity to identify solutions that maintain momentum and deliver successful outcomes. - Champion Continuous Improvement: - Identify and lead initiatives that improve onboarding efficiency, scalability, and quality. Develop and refine frameworks and playbooks that drive consistency, operational excellence, and an exceptional customer experience. - Execute with Project Management Rigor: - Apply disciplined project management to organize tasks, timelines, and dependencies. Leverage tools like Salesforce, Google Workspace, and Asana to drive efficiency and continuously optimize workflows and outcomes. Qualifications - 7+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech. - Proven track record managing complex, multi-location implementations (50+ concurrent projects / 500+ sites) from contract to rollout. - Demonstrated ability to influence and align cross-functional teams while driving measurable customer and business outcomes. - Executive presence and polished communication skills; comfortable engaging VP- and C-suite stakeholders with confidence. - Operates with autonomy, ownership, and urgency, effectively navigating ambiguity and competing priorities. - Skilled in project management tools such as Salesforce, Asana, and Google Workspace, with strong organizational discipline. - Analytical and solution-oriented, anticipating risks and driving proactive, scalable improvements. - Customer-obsessed, collaborative, and motivated by delivering an exceptional enterprise onboarding experience. Requirements - Strong understanding of POS systems, integrations, and restaurant operations workflows (a plus for candidates from hospitality or retail SaaS). - PMP, CSM, or equivalent certification preferred. - Experience with Salesforce CRM. Benefits - Competitive compensation and benefits programs. - Flexibility to meet Toasters’ changing needs. Company Description At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

Role Description Journal Technologies is looking for a high-energy, results-oriented project professional to work on implementation projects for our growing software and services company. A successful candidate will have a background in software rollouts including: - Requirements gathering - Environment setup - Install, configuration/development - Training, go-live, and support The Software Implementation Specialist (SIS) will work as a key member of the eCourt team. The SIS is responsible for delivering contracted products and services such as reports, business rules, and general software configuration. The SIS will interact with customers as a primary representative for Journal Technologies and coordinate and complete various activities in the configuration process. The Software Implementation Specialist will be a standing expert on Journal Technologies’ product offerings, our internal implementation processes, and the customer’s business processes. - Configure and customize case management software by designing and implementing forms (screens), searches, user permissions, and workflow steps to meet client requirements. - Develop, extend, and optimize business rules within the software using Groovy and Velocity. - Support and enhance data conversion and integration activities by: - Analyzing client data specifications and performing data mapping to system requirements. - Reviewing and validating data conversion files for accuracy and integrity. - Designing and executing validation processes to ensure data quality. - Identifying, escalating, and recommending solutions for discrepancies or errors. - Contribute to document and report development by: - Analyzing client reporting and document requirements. - Drafting technical specifications and assisting in the design and development of reports using Jasper, Crystal Reports, or Microsoft SQL Reporting Services. - Gathering requirements and participating in document template development (e.g., eSeries templates, JDA). - Provide technical training and support by: - Assisting in conducting administrative and end-user training sessions (on-site or online). - Delivering advanced technical support during go-live events, including troubleshooting system-level issues and submitting bug tickets when defects are identified. - Design, execute, and optimize test plans based on configuration and customization tasks, including unit testing and end-to-end testing of integrated workflows. - Troubleshoot system issues by interpreting server and application logs, diagnosing root causes, applying technical judgment to resolve issues, and escalating when appropriate. - Contribute to solution optimization by identifying opportunities for efficiency, scalability, and maintainability in implemented configurations and customizations. - Establish and reinforce best practices for configuration, coding standards, and system testing. - Collaborate with cross-functional project teams including project managers, implementation specialists, and developers. - Ensure compliance with workflows, standards, and security requirements. - Continue developing technical expertise in databases, reporting tools, system configuration, and scripting languages through training and mentorship. Qualifications - Bachelor’s degree, or equivalent work experience, and knowledge of project management principles. - 9+ years of professional, full-time experience working with relational databases, preferably T-SQL or PL/SQL. - Demonstrated experience as an Implementation Specialist or in a software deployment/systems integration role. - Proven ability as an analytical thinker, capable of evaluating complex problems. - Strong verbal and written communication skills for technical audiences, peers, and clients. - Proven experience as an Implementation Specialist, preferably within a similar environment. - Proven ability to maintain focus and work effectively with multiple demands. - Knowledgeable on most: Microsoft SQL database or Oracle database, report software such as Jasper or Crystal Reports, Microsoft SQL reporting services, Java, Groovy, and Velocity. - Ability to demonstrate learning agility and critical thinking skills. - Strong client relationship skills. - Ability to work as part of a team to accomplish tasks. - Must be able to recognize basic procedural issues as they arise, then escalate appropriately. - The ability to learn and apply basic concepts in new situations. - Proficiency in the latest web technologies and working knowledge of various operating systems. - Excellent analytical skills and time management skills. - Top-notch interpersonal abilities. - Affinity for multitasking with precision. Requirements - Hands-on experience with systems analysis and software customization. - Ability to read, interpret, and troubleshoot server and application logs. - Understanding of computer networks, including firewalls, routing, and data exchanges. - Proven ability to design, document, and execute test plans. - Demonstrated ability to work independently while collaborating effectively within project teams. - Experience mentoring and training junior staff. - Must be able to travel as needed to support project implementations, training, and go-live events. Benefits - Competitive compensation. - Quality medical, dental and vision coverage. - Competitive paid time off as well as paid holiday time. - 401(k) retirement (US) and GRRSP (CDN) programs. - Annual professional development funds - $1,500 USD annual per employee. - Book subscriptions with an extensive library in each office for personal and professional growth. - Flexible working hours which you can coordinate with your supervisor. - Ability for employees to work from a remote location (e.g., home) or office. - Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities. - Travel opportunities between Journal Technology offices and with clients.

Description Position Details Title: SIS Project Coordinator (Consultant) Reports to: Chief Executive Officer (CEO) Location: West Palm Beach, FL (onsite) or remote/virtual Engagement: Full-time consulting assignment (40 hours/week) for 6–9 months, with potential to convert to a permanent position based on business need and performance. Compensation: Market rate; based on qualifications, resume, and earning history. Contract type: 1099 (independent contractor) Time zone: Eastern Time (EDT) business hours What You’ll Do This role is as much about people and communication as it is about systems. You’ll be the connective tissue between vendors, leadership, and end users—keeping workstreams aligned, informed, and moving forward. - Lead recurring project meetings and working sessions; publish agendas, notes, decisions, and action items. - Provide clear weekly status updates to leadership and stakeholders (progress, risks, decisions needed, and next steps). - Track risks, issues, and dependencies across teams; escalate appropriately and drive timely resolution. - Support change management and adoption by coordinating communications, training plans, and readiness activities. - Coordinate tenant provisioning and environment setup (production and, as needed, sandbox). - Support system configuration and workflow alignment with College stakeholders. - Coordinate data migration support (templates, validation, imports, and reconciliation). - Coordinate integration and testing (where applicable). - Plan and support end-user training sessions across departments (live sessions). - Support go-live planning and execution. - Coordinate post-go-live stabilization (four weeks) with weekly check-ins. - Align internal engineering/technical support resources during deployment. For SIS implementations, the project typically includes approximately 200 structured tasks across 17 milestones, spanning discovery, configuration, data validation, training, and launch readiness. Platforms in Scope · Student Information System (SIS): Anthology moving to New SIS platform · Learning Management System (LMS): Moodle moving to Brightspace · Enterprise Resource Planning (ERP): Great Plains moving to Microsoft Business Central How to Apply Please apply with your resume and a brief summary of your relevant SIS/ERP/LMS migration experience, including the systems you have implemented and your role in go-live support. Requirements Required Qualifications · ERP/SIS migration experience: demonstrated success transitioning institutions from legacy systems (e.g., Anthology) to modern cloud-based environments. · Ability to collaborate with academic and administrative teams (registrar, student services, finance/financial aid) to align workflows, testing, and training. · Vendor management: proven ability to manage SaaS vendor relationships, scope, timelines, and deliverables. · Exceptional communication and people-management skills: able to facilitate meetings, align cross-functional stakeholders, manage expectations, and drive adoption through change. Preferred Qualifications · Higher education operations knowledge, including Title IV compliance, financial aid system integrations, and registrar workflows. Preferred Certifications (Not Required) · PMP · ITIL · Microsoft Certified: Dynamics 365 Business Central · CISA

• Design and concretize the Data Governance role model (Data Owner, Data Steward, Data Governance Office) • Define and structure data domains and associated data objects • Derive clear responsibilities, decision-making authorities and escalation procedures • Develop lean governance processes (e.g., onboarding new data objects, ownership changes, quality escalations) • Conceptually map the governance model into the Collibra data catalog • Define role, ownership and workflow logic within the tool • Coordinate results with business units, IT and the Data Governance Office • Document and hand over results to line operations