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Empowering Our Customers To Advance Healthcare
HRSC Coordinator, Tier 2
Location
United States
Posted
88 days ago
Salary
$65K - $70K / year
Seniority
Mid Level
Job Description
HRSC Coordinator, Tier 2
Owens & Minor
• Provide excellent and professional customer service via phone and email channels. • Act as Subject Matter Expert for Tier 2 Support. • Research and resolve all questions within a timely manner as defined by SLAs. • Determine root cause of issues and suggest process improvements. • Contribute to reporting and analytics of the HRSC. • Serve as a SME/resource for Tier 1 & 2 teammates. • Understand and successfully navigate HRIS systems including Workday and Salesforce. • Understand and clearly articulate and problem-solve HR policies, processes, and procedures. • Routinely contribute to improving HR services, processes, and procedures to increase HRSC customer experience and satisfaction. • Accurately process HR administrative tasks including but not limited to updating teammate data, supporting cyclical processes, etc.
Job Requirements
- Bachelor’s degree preferred
- 2-3 years of experience working in HR Service Center or Customer Service
- 2-3 years of Human Resources experience
- 2-3 years of Workday experience
- 2-3 years of case management experience
- Proficient in Microsoft Suite
- HR Certification (PHR, SHRM, etc.) preferred
Benefits
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
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