Role Description We’re looking for a dependable IT Support Specialist to provide technical support to employees across the organization. This role helps keep our systems running smoothly by troubleshooting hardware, software, and system-related issues while supporting day-to-day IT operations. The ideal candidate enjoys solving problems, helping people, and ensuring technology works efficiently so our teams can stay productive. Qualifications - Experience in IT support, helpdesk, or system administration - Strong troubleshooting and problem-solving skills - Experience with Microsoft products and cloud-based systems - Excellent communication and organizational skills - Ability to manage multiple priorities with attention to detail Requirements - Provide technical support for hardware, software, and network-related issues - Troubleshoot computers, mobile devices, printers, and other equipment - Install and configure workstations, laptops, and user accounts - Support company systems including email, collaboration tools, and business applications - Manage and respond to support tickets while documenting resolutions - Assist with employee onboarding and offboarding access - Maintain IT equipment inventory and coordinate repairs or replacements - Support system updates, upgrades, and IT projects Benefits - Medical, Dental & Vision Insurance - 401(k) with 4% company match - PTO, Paid Holidays, and Paid Wellness Time - Pet Insurance - Employee Discounts - Opportunities for professional growth and development Preferred - Experience with ServiceTitan or similar field-service platforms - Familiarity with ticketing systems and IT documentation

• Provide first-level support for account access, password resets, and login issues. • Manage user account setups, permissions, and group assignments. • Maintain shared drives, email distribution lists, and collaboration tools. • Support employee onboarding and offboarding from an IT access perspective. • Coordinate requests for new or replacement equipment. • Provide basic troubleshooting and maintenance for laptops, peripherals, and software applications. • Log, track, and resolve IT tickets in a timely and professional manner. • Assist with hardware configuration, installations, and updates. • Monitor IT help channels or ticket queues and respond to user requests promptly. • Collaborate with HR, Admin, and other departments to ensure smooth employee setup. • Support system access requests, software installations, and minor network troubleshooting. • Communicate clearly with employees regarding issue status and resolutions. • Escalate complex technical issues to higher-level IT support or system administrators. • Support the purchase or assignment of system licenses and software tools. • Assist in maintaining IT documentation and access inventory records. • Contribute to system and process improvement initiatives within the IT department.

• Provide technical support to customers experiencing issues with media systems and TV hardware. • Troubleshoot commercial TVs, set-top boxes, streaming devices, and cable/satellite TV systems. • Assist customers with connectivity, device configuration, and system functionality. • Diagnose technical issues and guide customers through step-by-step troubleshooting. • Document support interactions, troubleshooting steps, and resolutions in the ticketing system. • Escalate complex technical issues to Tier 2 or engineering teams when necessary. • Maintain a high level of customer satisfaction through professional and empathetic support.

• Act in a sponsorship capacity for deals within assigned patch of business to ensure application of team standard methodologies and procedures while also driving revenue outcomes. • Identify, recruit, hire, onboard, empower, grow, enable, and retain top architect talent. • Prioritize technical workstreams against capacity while driving technical pipeline progression to meet and exceed bookings targets. • Maintain operational cadence for reporting and updates that effectively communicates deal status to collaborators on and off the architecture team. • Interact directly with individual contributors and leaders in presales, sales, product management, delivery (both Adobe and partner) and engineering. • Live on the cutting edge on Adobe products, industry trends, and competition. • Align with Adobe CXO processes and standards to ensure uniformity across CXO product pre-sales.