• Provide first-level support for account access, password resets, and login issues. • Manage user account setups, permissions, and group assignments. • Maintain shared drives, email distribution lists, and collaboration tools. • Support employee onboarding and offboarding from an IT access perspective. • Coordinate requests for new or replacement equipment. • Provide basic troubleshooting and maintenance for laptops, peripherals, and software applications. • Log, track, and resolve IT tickets in a timely and professional manner. • Assist with hardware configuration, installations, and updates. • Monitor IT help channels or ticket queues and respond to user requests promptly. • Collaborate with HR, Admin, and other departments to ensure smooth employee setup. • Support system access requests, software installations, and minor network troubleshooting. • Communicate clearly with employees regarding issue status and resolutions. • Escalate complex technical issues to higher-level IT support or system administrators. • Support the purchase or assignment of system licenses and software tools. • Assist in maintaining IT documentation and access inventory records. • Contribute to system and process improvement initiatives within the IT department.

• Provide technical support to customers experiencing issues with media systems and TV hardware. • Troubleshoot commercial TVs, set-top boxes, streaming devices, and cable/satellite TV systems. • Assist customers with connectivity, device configuration, and system functionality. • Diagnose technical issues and guide customers through step-by-step troubleshooting. • Document support interactions, troubleshooting steps, and resolutions in the ticketing system. • Escalate complex technical issues to Tier 2 or engineering teams when necessary. • Maintain a high level of customer satisfaction through professional and empathetic support.

• Act in a sponsorship capacity for deals within assigned patch of business to ensure application of team standard methodologies and procedures while also driving revenue outcomes. • Identify, recruit, hire, onboard, empower, grow, enable, and retain top architect talent. • Prioritize technical workstreams against capacity while driving technical pipeline progression to meet and exceed bookings targets. • Maintain operational cadence for reporting and updates that effectively communicates deal status to collaborators on and off the architecture team. • Interact directly with individual contributors and leaders in presales, sales, product management, delivery (both Adobe and partner) and engineering. • Live on the cutting edge on Adobe products, industry trends, and competition. • Align with Adobe CXO processes and standards to ensure uniformity across CXO product pre-sales.

• Facilitates and leads deep-dive discussions with the client and accounts teams to build customer relationships, understand business needs, evaluate the customer's ecosystem and advocate and present technical strategies for a customer's AI transformation. • Provides technical expertise to sales teams and customers (through sales presentations, product/solution demonstrations, etc.) aimed at gaining the customer mindshare within their domain. • Orchestrates the design of complex AI Factory proposals to deliver and communicate tangible business value to customers. • Develops and articulates compelling, accurate, and relevant proposals and ensures customer's business and technical requirements are met. • Focuses on technical selling to customers/partners.