Role Description The Eligibility Operations Manager will oversee the end-to-end partner onboarding experience, ensuring accuracy, efficiency, and alignment with business objectives. This role serves as a key liaison between technical and business teams, mapping member workflows and implementing solutions that optimize customer experience. You will collaborate across multiple functions including Sales, Product, Engineering, and Clinical Operations to deliver seamless eligibility processes and ensure high-quality implementations. The position requires proactive problem-solving, strategic thinking, and the ability to manage complex projects in a fast-paced, dynamic environment. Your work will directly impact operational success, member satisfaction, and overall health outcomes at scale. - Lead and manage client eligibility file setup, ongoing monitoring, and accuracy, including file processing and issue resolution. - Own client QA processes to ensure accurate and timely launches. - Document client business requirements and act as a liaison with internal and external technical teams. - Facilitate client discussions regarding data integrations, configuration requirements, member workflows, and benefit design during pre-sales and implementation. - Identify and escalate risks to successful implementation, proactively addressing bottlenecks to maintain project timelines. - Collaborate cross-functionally with Sales, Product, Engineering, Clinical Operations, Support, Revenue Cycle, and Analytics teams to optimize onboarding and operations. - Drive continuous process improvements to enhance efficiency, accuracy, and partner satisfaction. Qualifications - 8+ years of experience in analytics, implementation, client services, or operations in healthcare services or technology. - Strong verbal and written communication skills, capable of synthesizing complex information for technical and non-technical stakeholders. - Proven problem-solving skills with the ability to identify root causes and implement effective solutions. - Knowledge of eligibility file import ETLs and healthcare file formats such as 834 or HL7. - Experience with MySQL or PostgreSQL databases. - Working knowledge of SSO technologies including SAML 2.0 and OAuth 2.0. - Bachelor’s degree required; Master’s in Science, Technology, or Operations field preferred. - Comfortable leading matrixed teams and managing complex, multi-stakeholder projects. - Familiarity with Medicare, Medicaid, and Commercial health plan operations is highly desirable. - Preferred but not required: startup experience or knowledge of telehealth and nutrition sectors. Benefits - Competitive salary range: $130,000 – $160,000 USD per year, plus bonus opportunities. - Remote-first, flexible work arrangements. - Unlimited paid time off. - Comprehensive healthcare coverage: medical, dental, and vision. - 401k plan and performance bonuses. - Access to registered dietitian sessions and wellness programs. - Inclusive and collaborative work environment. Company Description

Role Description This position assists in the enrollment, maintenance, development and management of the Provider Network for members who have been identified as having mental health, substance use or intellectual development disability needs. Role and Responsibilities: - Responsible for reviewing, monitoring and ensuring compliance with facility licensure, national accreditation requirements, clinical coverage policies and other requirements related to the provision of behavioral health services. - Responsible for receiving, reviewing, analyzing and entering time sensitive and confidential provider information. - Responsible for ensuring that providers are properly enrolled in NC Tracks prior to enrolling them into the system. - Demonstrates understanding of Tailored Plan and Medicaid Direct health plans. - Responsible for managing, tracking and filing information submitted to and information received from providers related to ongoing maintenance of provider enrollment and contracting. - Responsible for managing, processing, tracking and filing requests from providers to join the network and requests from providers to make changes to their contracts. - Responsible for regular follow-up of status of submitted requests to join the network and provider maintenance requests. - Responsible for resolving issues and supporting providers regarding their requests to contract with or make changes to their contract with Partners. - Responsible for monitoring and follow-up associated with the provider enrollment file and the provider network file. - Participates in performance improvement activities. - Receive and process requests for access to Partners Provider Portal. - Composes letters, memos and emails to internal and external contacts. - Researches questions related to joining the Partners provider network and/or change requests and responds to internal and external contacts regarding concerns related to delays and inconsistencies in information. - Demonstrates the ability to communicate professionally and clearly in both verbal and written form both internally and externally. - Monitors and updates provider information as required. - Accurately and clearly documents process steps, dates and work status. - Verifies providers meet the requirements to provide services in the Network according to parameters determined for qualifications and needs of the Network. - Interprets audit results, identifies trends/patterns that impact service/system quality, and then implements interventions aimed at addressing these trends/patterns with the outcome of services delivery to consumers at the highest degree of quality. - Collaborates with Quality Management Department, Program Integrity Department, Provider Network Relations, Member Engagement, and Community Engagement to collect information related to quality of care for the purpose of enrollment of providers. - Participates in complaint monitoring reviews/focused reviews/special investigative team reviews as requested by the Member Engagement Department, the Program Integrity Department, the Quality of Care Committee, Network Management Committee, or as indicated by another agency or departmental identified need. - Serves as a resource to other departments within the LME/MCO on provider-related issues. - Serves as a liaison with other departments within the LME/MCO and with various NC DHHS Departments, per rule requirements, to coordinate Specialist’s activities and findings. - Participates in Provider Forums as requested and provides technical support and assistance to Provider Councils as needed. - Participates in oversight and monitoring reviews of the MCO including but not limited to EQR and NCQA reviews as appropriate. - Responsible for interpreting and assisting in developing and maintaining policies and procedures. Qualifications - Considerable knowledge of the laws, regulations and policies that govern the program. - Exceptional interpersonal and communication skills. - Strong problem solving, negotiation, arbitration, and conflict resolution skills. - Excellent computer skills and proficiency in Microsoft Office products (such as Word, Excel, Outlook, and PowerPoint). - Demonstrated ability to verify documents for accuracy and completeness; to understand and apply laws, rules and regulations to various situations; to apply regulations and policies for maintenance of consumer medical records, personnel records, and facility licensure requirements. - Ability to make prompt independent decisions based upon relevant facts. - Ability to establish rapport and maintain effective working relationships. - Ability to act with tact and diplomacy in all situations. - Ability to maintain strict confidentiality in all areas of work. - Ability to analyze and interpret policy and procedural guidelines and to resolve problems and questions, independently. - Ability to complete non-routine activities and tasks that require deviation from established procedures which includes the ability to choose the appropriate course of action and recognize the existence of and differences among situations. - Ability to use initiative and judgment in resolving problems not covered by established priorities or prior experience. Requirements - Bachelor’s Degree and two (2) years of credentialing, provider enrollment, auditing or monitoring experience in MH/SU/I-DD. - Must have ability to travel. - MUST reside in North Carolina. Benefits - Competitive Compensation & Benefits Package! - Annual incentive bonus plan. - Medical, dental, and vision insurance with low deductible/low cost health plan. - Generous vacation and sick time accrual. - 12 paid holidays. - State Retirement (pension plan). - 401(k) Plan with employer match. - Company paid life and disability insurance. - Wellness Programs. - Public Service Loan Forgiveness Qualifying Employer.

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! Reports to: Senior Director, Deal Desk & User Operation About the Team: The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our Account Executives, Account Managers, and Sales Development Reps. We build the reporting, analytics, systems, and processes that power execution and enable strategic initiatives across the organization. At our core, we are a dynamic team of operators and systems thinkers who are passionate about our craft. We strive to be best-in-class in our disciplines and to build the next generation of GTM revenue processes. We thrive in a fast-paced, challenging environment and take pride in turning complexity into clarity and impact. About the Role: The Contract Manager, Revenue Operations is the hands‑on owner of the commercial side of our customer contracting process. This role sits within the Deal Desk team and is responsible for first‑line intake, triage, and execution of customer commercial contract and order form changes that can and should be resolved without Legal resources, accelerating deals while maintaining strong commercial and data integrity. You will own the commercial side of our customer contracts, ensuring that billing terms, dates, discounts, price caps, ramps, and usage structures are captured in a way that systems can support at scale, including a clear separation between commercial order details and core legal terms. Your focus is on making commercial mechanics precise, bookable, and system‑ready (not on drafting new legal concepts). Who You Are: - 7+ years of experience in SaaS, ideally through high-growth and $600M+ ARR scale; you’ve seen what “broken” looks like and have experience fixing it. - Systems Thinker: You think in terms of efficiency, workflow, objects, fields, and triggers. High proficiency in the Salesforce/CPQ/Ironclad ecosystem is a must. - Builder mindset: a proven track record of taking manual, human‑powered processes and turning them into documented, automated workflows. - Commercial Fluency: Deep understanding of the "why" behind subscription models (usage, seat-based, ramp deals, and price caps) rather than just the "how" of data entry. - Law-Adjacent Expertise: Understand risk tradeoffs and how to follow/build legal playbooks, but you operate as a process engineer, not a drafter. What You’ll Do: - Contract Intake, Triage, and Execution - Own day-to-day intake, triage, and routing of customer contract requests in Ironclad, ensuring they are properly tagged, prioritized, and progressed - Review commercial redlines and resolve standard contract changes that can be handled without Legal involvement - Escalate complex or legal-risk issues to Legal when appropriate - Monitor contract status and key deal milestones, proactively driving deals toward signature—especially during high-volume periods and quarter-end - Help reduce overall request-to-signature cycle time by ensuring contracts move efficiently through the process - Clause Library & Legal Playbook Execution - Partner with Legal to translate recurring contract requests into standardized, pre-approved clauses - Help operationalize legal playbooks so RevOps can handle common commercial contract changes without requiring individual Legal review - Identify repeat requests that can be standardized and incorporated into the clause library - Contract Data Integrity & Downstream Readiness - Ensure commercial contract terms (billing terms, pricing, ramps, usage structures, dates, price caps) are accurately captured and system-ready - Maintain reliable contract metadata across Ironclad and Salesforce so downstream teams can trust contract data - Support Finance, Billing, and Customer Success by ensuring contract details are complete, consistent, and operationally sound - Systems & Workflow Ownership (Ironclad / CPQ / Salesforce) - Serve as a key operational partner for Ironclad, helping define requirements and workflows that support contracting operations - Collaborate with RevOps Systems teams to ensure Salesforce and CPQ workflows support real-world deal structures - Validate that system updates or workflow changes do not compromise contract data integrity or order form accuracy - Analytics, Guardrails, and Continuous Improvement - Analyze contracting workflows to identify bottlenecks, inefficiencies, and opportunities to improve deal velocity - Track operational metrics such as request volume, turnaround time, and escalation patterns - Help design operational guidelines that clarify which contract requests can be handled by Sales, RevOps, or Legal What You Won't Do: - Negotiate contracts directly with customers or participate in live redlining discussions with counterparties - Draft new legal language or modify core terms and conditions - Make legal risk determinations or provide legal interpretation of contract terms - Own complex contract negotiations or legal strategy for agreements - Serve as the primary Salesforce or CPQ system administrator responsible for technical configuration For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered a performance-based bonus, equity, and a generous benefits program. Base Compensation Range $88,000—$130,000 USD AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: - AlphaSense never asks candidates to pay for job applications, equipment, or training. - All official communications will come from an @alpha-sense.com email address. - If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

We are seeking a highly organized and proactive Remote Booking Operations Coordinator to manage reservations, oversee scheduling logistics, and ensure a seamless booking experience from initial request through final confirmation. This fully remote role is ideal for someone who thrives in a structured environment, enjoys keeping systems organized, and takes ownership of ensuring every detail is handled accurately and professionally. If you are dependable, process-driven, and comfortable managing multiple moving parts, this opportunity offers stability and long-term growth potential. What Youll Do - Oversee end-to-end booking operations, including reservations, confirmations, and updates - Coordinate schedules and manage time-sensitive deadlines - Review booking details for accuracy and completeness - Communicate with clients to gather required information and provide timely updates - Track changes, manage adjustments, and resolve issues proactively - Maintain detailed records within established systems and workflows - Ensure a smooth, professional experience throughout the entire booking process What Were Looking For - Strong organizational and multitasking skills - Clear and professional written and verbal communication - Ability to work independently in a fully remote environment - Detail-oriented with strong follow-through - Comfortable using digital tools, CRM systems, and online platforms - Customer service, operations, scheduling, or administrative experience preferred (not required) - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Why This Opportunity Stands Out - 100% remote flexibility - Structured onboarding and ongoing training - Established systems and tools provided - Supportive team environment - Clear pathway for professional growth