Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Customer Service Representatives may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving inquiries and requests from the general public, real estate agents/brokers or other agencies. The type of request is influenced by the business segment. For example, escrow branches will manage escrow-related calls, insurance businesses may receive policy or claims related inquiries, and other groups may receive technical-related questions. Interface with customers typically by web-based application, email, or telephone to address queries/problems. Use computerized systems for tracking, providing status, information gathering, and/or troubleshooting. These jobs are generic for broad applicability across the organization and do not have assigned clients. HOW YOU’LL CONTRIBUTE - Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems. - Verifies contacts and account information. - Examines customer problems and implements appropriate corrective action to respond to customer requests. - Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action. - Maintains and creates logs, reports, records, and files. - Investigates, coordinates, and tracks a wide range of customer issues and problems. - Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution. - May interface with offshore call center to answer questions on process or specialized situations - May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments. - May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers. - Other duties as assigned WHAT YOU’LL BRING Required Education, Experience, Certification/Licensure - High School diploma or equivalent required - Generally, has 2+ years of generally related customer service experience - General knowledge of assigned area’s products and customer service activities. - Proficient MS Office skills - Must be able to navigate a computerized data entry system or other relevant applications. - Strong verbal and written skills - Customer Service skill including adaptability, attention to detail, patience, and problem solving. Pay Range: $16.07 - $21.41 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! Job Description This position is remote but you must reside within 50 miles of Charleston SC 11:15am-8:00pm ET w/Rotating Saturday shift SUMMARY/OBJECTIVE: Provide superior customer service to external and internal customers by delivering a seamless experience to the customer regardless of the product, application, or service need. Must build and maintain rapport with the customer by quickly earning trust and establishing themselves as subject matter experts. The CCR is able to identify the customer’s problem, effectively communicate the resolution and use judgment to escalate issues and report trends to management as needed. Actively seeks to retain customer relationships. Ensures compliance with South State Bank Code of Business Conduct and Ethics and other operating procedures while still maintaining the essential customer experience. ESSENTIAL FUNCTIONS - Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution. - Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer. - Able to successfully respond to general inquiries regarding accounts to include but not limited to balance inquiries, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenance updates, product assistance and check orders. Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool. Assist customers with debit card support to include inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes. - Process customers inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures. - Promote our virtual branch solutions to our customers by ensuring we met or exceeded their expectations. - Meet or exceed the Customer Care Representative quality and productivity goals assigned by management. - Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received. - Use all available systems and resources to review and interpret customer information - Maintain a working knowledge of PC skills including the ability to troubleshoot common problems and navigate the internet, intranet and between multiple systems. - Provide support by performing additional duties and tasks as needed or assigned. - Maintain a positive, empathetic, and professional demeanor with customers at all times regardless of the circumstances, or stress level of the call center. - Keep customers aware of changes in bank services, practices and other factors affecting their account relationship. - Follow established processes and guidelines in daily activities to do what is right for the customer and the bank, adhering to all company and department policies. - Successfully complete additional skills training as required/requested. COMPETENCIES - Strong knowledge of banking procedures. - Patience, ability to remain calm even when the customers are stressed or upset. - Strong multi-tasking and problem-solving skills to handle and respond to inquiries timely. - Attentiveness, ability to listen to customers concerns, identify the issues and find a resolution. Accepts other duties as assigned. The duties and responsibilities listed above may be revised at any time within the sole discretion of SouthState without advance notice to or the consent of the employee. SouthState reserves the exclusive right to transfer an employee, without their consent or advance notice, from their current position to any other position within the same branch or a different branch. Qualifications, Education, and Certification Requirements: Must reside within 50 miles of Winter Haven, FL - Education: High School Diploma or equivalent - Experience: Previous customer service (Inbound Call Center) experience, Experience in financial services, Strong computer skills and ability to navigate systems for quick resolution - Certifications/Specific Knowledge: Must have excellent customer service skills including verbal, listening, and problem-solving skills. Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results. Ability to work with confidential information, both internally and externally, in a professional manner. Ability to have flexible hours when necessary. Receptive to coaching and feedback. Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment. Interpersonal skills to create a positive and effective work environment. TRAINING REQUIREMENTS/CLASSES - Annual Regulatory Compliance Training - Successfully complete Customer Care New Hire Training PHYSICAL DEMANDS/WORK ENVIRONMENT - Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers. - This position requires a large amount of time in front of a computer. - SouthState reserves the right to modify its Remote Work Standards and Eligibility requirements at any time. - SouthState reserves the right to suspend Remote Work privileges at any time. TELECOMMUTING REQUIREMENTS - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Ability to keep all company sensitive documents secure (if applicable) - You agree that you will not provide child or adult care during hours of scheduled work. TELECOMMUTING TECHNICAL REQUIREMENTS - A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). - Must be able to directly connect to router/modem via Ethernet cable. Check your download speed using a speed test. - To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer. - SouthState reserves the right to request proof of internet provider, speed and service package from the employee. - Requirements are subject to change, as new systems and technology are delivered. TRAVEL Must be available to travel when necessary. Must reside within 50 miles of Winter Haven, FL Equal Opportunity Employer, including disabled/veterans.

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. What Individualized Care contributes to Cardinal Health Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go. Responsibilities The Case Manager supports patient access to therapy through Reimbursement Support Services in accordance with the program business rules and HIPAA regulations. This position is responsible for guiding the patient through the various process steps of their patient journey to therapy. These steps include patient referral intake, investigating all patient health insurance benefits (pharmacy and medical benefits), and proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and delivery of product in a timely manner. - Investigate and resolve patient/physician inquiries and concerns in a timely manner - Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate - Proactive follow-up with various contacts to ensure patient access to therapy - Demonstrate superior customer support talents - Prioritize multiple, concurrent assignments and work with a sense of urgency - Must communicate clearly and effectively in both a written and verbal format - Must demonstrate a superior willingness to help external and internal customers - Working alongside teammates to best support the needs of the patient population or will transfer caller to appropriate team member (when applicable) - Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry - Must self-audit intake activities to ensure accuracy and efficiency for the program - Make outbound calls to patient and/or provider to discuss any missing information as applicable - Assess patient’s financial ability to afford therapy and provide hand on guidance to appropriate financial assistance - Documentation must be clear and accurate and stored in the appropriate sections of the database - Must track any payer/plan issues and report any changes, updates, or trends to management - Handle escalations and ensure proper communication of the resolution within required timeframe agreed upon by the client - Ability to effectively mediate situations in which parties are in disagreement to facilitate a positive outcome - Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties - Support team with call overflow and intake when needed - Proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and delivery of product in a timely manner. Qualifications - 3-6 years of experience preferred - High School Diploma, GED or technical certification in related field or equivalent experience, preferred What is expected of you and others at this level - Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments - In-depth knowledge in technical or specialty area - Applies advanced skills to resolve complex problems independently - May modify process to resolve situations - Works independently within established procedures; may receive general guidance on new assignments - May provide general guidance or technical assistance to less experienced team members TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT. REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second) - Upload speed of 5Mbps (megabyte per second) - Ping Rate Maximum of 30ms (milliseconds) - Hardwired to the router - Surge protector with Network Line Protection for CAH issued equipment Anticipated hourly range: $21.40 per hour - $30.60 per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs Application window anticipated to close: 5/10/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: Must be within an hour of New Albany, Ohio, Phoenix, AZ, High Point, NC. Training is 4 weeks, then 8 weeks with a preceptor. 8 hour shifts Start Times Available: - 9:00am EST – 11am EST The Care Management Associate supports comprehensive coordination of medical services including Care team intake, screening, and supporting the implementation of care plans to promote effective utilization of healthcare services. Promotes/supports quality effectiveness of Healthcare Services.  The Care Management Associate position duties include (not all encompassing): -Responsible for initial review and triage of Care Team tasks. -Identifies principal reason for admission, facility, and member product to correctly apply intervention assessment tools. -Utilizes Aetna systems to build, research and enter member information, as needed. -Supports the development and implementation of Care Plans. -Coordinates and arranges for health care service delivery under the direction of nurse or medical director in the most appropriate setting at the most appropriate expense by identifying opportunities for the patient to utilize participating providers and services -Promotes communication, both internally and externally to enhance effectiveness of medical management services (e.g., health care providers, and health care team members respectively) -Performs non-medical research pertinent to the establishment, maintenance, and closure of open cases -Provides support services to team members by answering telephone calls, taking messages, researching information, and assisting in solving problems. -Adheres to compliance with policies and regulatory standards. -Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. -Protects the confidentiality of member information and adheres to company policies regarding confidentiality. -May assist in the research and resolution of claims payment issues. -Supports the administration of the hospital care, case management and quality management processes in compliance with various laws and regulations, URAQ and/or NCQA standards, Case Management Society of America (CMSA) standards where applicable, while adhering to company policy and procedures. Required Qualifications - 2 years of experience in either customer service, telemarketing and/or sales - Proficiency in typing for keying in information and navigating in multiple systems - Experience with computers including knowledge of Microsoft Word, Outlook, and Excel - Requires long periods of sitting and telephone and computer work. Preferred Qualifications - Data entry and documentation within member records - Medical office experience - Call center experience - Medical terminology knowledge - Strong telephonic communication skills - Strong organizational skills with an ability to prioritize tasks to meet time-sensitive deadlines - Effective verbal and written communications skills with both customers and teammates Education High School diploma, or equivalent GED Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/24/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.