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A data and software partner for health and government social services, with tech and expertise to drive real progress.
Senior Director, Data Quality, Compliance, Documentation
Location
United States
Posted
138 days ago
Salary
$171.8K - $257.7K / year
Seniority
Senior
Job Description
Senior Director, Data Quality, Compliance, Documentation
Merative
• Oversee the creation, governance, and maintenance of all product, operational, and compliance related materials. • Implement a scalable strategy ensuring accuracy, consistency, version control, and accessibility across teams. • Standardize templates, processes, and tools to support internal operations and customer-facing content. • Ensure product, processes, and delivery align with regulatory requirements and support product adoption, regulatory & client audits, and client quality & compliance needs. • Lead the development and execution of Zelta’s quality management strategy, aligning it to organizational goals and regulatory expectations. • Establish and evolve quality processes, including audits, CAPA, SOPs, and quality metrics. • Create and maintain compliance frameworks in alignment with GxP , FDA/EMA regulations, ISO standards, and other relevant guidelines. • Conduct ongoing analysis of regulatory changes and market dynamics to ensure Zelta remains audit-ready and future-proof. • Implement clear goals, KPIs, and accountability structures to drive operational excellence. • Partner with cross-functional leaders to embed quality, compliance, and best practices throughout the organization. • Work closely with Product and Engineering to ensure new product releases meet quality and compliance standards, supported by robust documentation. • Partner with Operations and Customer Success to ensure quality and compliance programs support client satisfaction and readiness for audits or regulatory submissions. • Collaborate with Finance and the GM to ensure the quality and compliance roadmap aligns with business priorities and resource planning. • Establish scalable systems for product lifecycle management, compliance tracking, and quality reporting. • Implement continuous improvement programs to enhance process efficiency, reduce risk, and improve product and operational quality. • Serve as a subject-matter expert and spokesperson for quality and compliance matters internally and externally.
Job Requirements
- Minimum of 10 years of progressive experience in quality, compliance, or regulatory operations within life sciences or healthcare technology.
- Deep understanding of clinical development, GxP, and regulatory frameworks relevant to digital clinical platforms.
- Proven experience building and scaling quality and compliance programs in complex, high-growth environments.
- Demonstrated ability to lead teams, establish processes, and implement metrics-driven quality and compliance systems.
- Strong orientation toward operational excellence, risk management, and continuous improvement.
- Executive presence and strong communication skills, with the ability to influence cross-functional leaders and external stakeholders.
- Experience working in matrixed organizations, ideally with private equity ownership or accelerated growth expectations.
- Track record of building high-performance teams and fostering a culture of accountability, engagement, and transparency.
- Ability to balance regulatory rigor with business goals, supporting product innovation while ensuring compliance.
Benefits
- Remote first / work from home culture
- Flexible vacation to help you rest, recharge, and connect with loved ones
- Paid leave benefits
- Health, dental, and vision insurance
- 401k retirement savings plan
- Infertility benefits
- Tuition reimbursement, life insurance, EAP – and more!
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