• Monitor and provide prompt assistance to clients via various communication channels. • Troubleshoot & provide step-by-step solutions to resolve client tickets. • Guide clients in the effective use of SP digital logistics platform. • Implement strategies for enhancing user engagement and satisfaction. • Conduct comprehensive user training sessions.

Chronic Care Staffing is Hiring a Remote Care Coordinator (RN) – MST or EST Only! Location: Remote (Must reside in MST or EST time zone) Employment Type: Full-Time Schedule: Monday–Friday Pay Rate: $28 – $32 per hour Overview Chronic Care Staffing is seeking an experienced and compassionate Remote Care Coordinator (RN) to join our chronic care management team. This fully remote position is ideal for a registered nurse who thrives in a structured telehealth environment and is passionate about improving outcomes for patients managing chronic conditions. In this role, you will provide care coordination, patient education, and remote monitoring support while serving as a key communication bridge between patients and providers. Your work will directly support quality care delivery and long-term patient success. Key Responsibilities - Conduct monthly Chronic Care Management (CCM) outreach calls and complete verbal enrollments - Perform Health Risk Assessments (HRAs) and support Transitional Care Management (TCM) services - Assist with Remote Patient Monitoring (RPM) follow-up and chronic condition tracking - Educate patients and families on diagnoses, medications, and treatment plans - Collaborate with providers and internal teams to ensure coordinated, patient-centered care - Promote adherence to care plans and encourage self-management - Document all patient interactions accurately in EHR systems - Maintain compliance with HIPAA, CMS, and CCS quality standards - Meet productivity and call volume expectations while delivering empathetic care

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 24 Work Shift: Other (United States of America) Mercy Health About Us As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Job Summary: The Certified Medical Assistant is a key component of our team that works closely with the primary care physician to deliver excellent patient care to our community, ensuring services are provided within the Medical Assisting scope and state guidelines. The Certified Medical Assistant is responsible for reviewing and updating health records, measuring vital signs, and preparing treatment rooms for upcoming examinations. Essential Functions: - Provides excellent customer service skills by greeting patients and the community in a respectful manner - Prepares & reviews patient charts for upcoming visits by verifying that all diagnostic test results, hospital reports, and other medical records are correct and up to date - Measures vital signs such as pulse rate, respiration, blood pressure, weight, and height - Performs departmental-related clerical duties such as checking inventory, stock supplies, track referrals, and answer phones as needed - Must possess the ability to troubleshoot and resolve problems promptly - Other duties as assigned Education: - High School Degree or GED Licensure/Certification: Active Medical Assisting certification from one of the following (required): - Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical Technologists, Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA); Nationally Registered Certified Medical Assistant (NRCMA); National Association for Health Professionals, National Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT) - If incumbent is unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina) BLS Basic Life Support, American Heart Association (required at hire for Roper St Francis Healthcare locations; preferred at hire, required prior to independent patient care at BSMH) Experience: - One year of medical assistant healthcare experience (preferred, not required) - Two years of clerical experience in a physician’s office (preferred, not required) Skills & Abilities: - Possesses problem-solving skills, basic computer skills, with excellent communication and interpersonal skills - Engage with staff and patients in a professional manner Mercy Health is an equal opportunity employer. As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Primary Care Virtualist Practice It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care. G.E.H.A has one mission: To empower federal workers to be healthy and well. As a Benefit Guidance and Outreach Navigator, you will be essential in growing G.E.H.A membership by educating our prospective members about G.E.H.A Health plan offerings and guiding them through health plan selection. This position is also responsible for conducting outreach to our consumers, members, and prospective members about available benefits, ensuring they understand and how to navigate their policies. SKILLS Duties and Responsibilities - Drives membership growth by providing consultation and navigation about G.E.H.A medical and dental plans to newly hired or newly eligible postal and federal employees and retirees. - Supports consumers via mix of virtual and direct to consumer channels, like video conferencing, phone, chat, email, and attend/host in-person events. - Conducts virtual presentations, new employee orientations and conferences throughout the year to groups of federal employees on G.E.H.A medical and dental plans. Topics may include new hire benefits and retiree benefits related to Medicare. - Field inbound calls from ABOs regarding request for materials and/or events - Via outbound calling pursues and engages with qualified leads/prospective members and ABO’s for Open Season support - Provides support, conducting outreach educating our members and prospects about available benefits, ensuring they understand and how to navigate their policies. - Supports various projects, events, and outreach activities, including community events, workshops, and other prospect and member engagement opportunities. - Capture and document all consultation details in systems in compliance with training, quality metrics and conflict of interest standards. - Upholds G.E.H.A Core Values; Embraces, promotes, and engages in other membership growth, retention related duties as assigned. Knowledge, Skills, and Abilities - Associate's degree in healthcare, business, nonprofit, or related fields. Additional years of experience will be considered in place of education. - Minimum of 2 years of relevant experience (e.g., customer service, education, public speaking, managing details, outreach, health care, social work) - Minimum of 2 years of experience as a health insurance or similar role in healthcare setting - Working knowledge of Microsoft Office programs, including Word, Excel, and PowerPoint, with the ability to perform tasks ranging from basic to moderately complex. - Outstanding verbal and written communications skills required. - Must be able to work remotely and independently, as well as the ability to collaborate with members of a team. - Must be dependable and adaptive to change and meet deadlines. - Requires strong diligence and effective time management skills. Preferences: - Bilingual in Spanish - Flexibility to work weekends and/or evening hours (especially during open enrollment from November 1st – December 15th) Must reside in Kansas City metro Work-at-home requirements - Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office. - A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required. - Latency (ping) response time lower than 80 ms - Hotspots, satellite and wireless internet service is NOT allowed for this role. - A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information How we value you - Competitive pay/salary ranges - Incentive plan - Health/Vision/Dental benefits effective day one - 401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution - Robust employee well-being program - Paid Time Off - Personal Community Enrichment Time - Company-provided Basic Life and AD&D - Company-provided Short-Term & Long-Term Disability - Tuition Assistance Program While this is a remote opportunity, at this time G.E.H.A does not hire employees from U.S. territories or the following states: Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, Maine. Please note that the salary information is a general guideline only. G.E.H.A considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. The hiring range for this position is $50,298 - $63,630 USD. At G.E.H.A, the current maximum salary for this role is $70,902 USD. While initial compensation may vary based on experience and qualifications, there is a path to work toward this top rate through performance and continued growth within the organization. G.E.H.A is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. G.E.H.A will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees. G.E.H.A is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.