• Build strong, consultative relationships with partners through regular and open communication • Deliver trainings and presentations on products, new features, and motivational programs • Onboard and train new partners to ensure a smooth and effective start of cooperation • Support existing partners with timely responses, helping them fully leverage platform functionalities and resolve payment, fines, and legal-related issues • Collaborate cross-functionally with finance, legal, and support teams to address partner needs and ensure high-quality service delivery • Drive partner success in business development by identifying growth opportunities and removing blockers • Prepare actionable recommendations to improve project performance based on partner feedback

• Manage the implementation team supporting customers during the launch of their new collaborative learning software • Act as a project manager for local language needs • Support clients in their digital training strategy post-launch via the 360Learning platform • Ensure renewal of contracts by coordinating various resources • Monitor business impact of the solution in line with client’s objectives • Collaborate closely with local sales team to meet client KPIs

Clario is a global leader in clinical trial endpoint technology, providing specialized solutions that enhance data quality, improve patient experience, and accelerate evidence generation. Our advanced digital and scientific capabilities support sponsors in running more efficient, reliable, and patient‑centric trials. As a Client Success Director, you will lead designated client accounts across all Clario Business Units—ensuring satisfaction, retention, and growth by building strategic relationships, understanding client objectives, and guiding them to achieve optimal outcomes with our solutions. What We Offer - Competitive compensation - Flexible work schedules - Attractive paid time off plan - Engaging employee programs - Remote working What You’ll Be Doing - Build and maintain strong relationships with key client stakeholders and establish appropriate governance structures for each assigned account. - Collaborate with clients to understand their needs and partner with Sales and Operations to plan and deliver on defined objectives. - Act as the voice of the customer, ensuring balanced perspectives and managing expectations internally and externally. - Support client education on Clario products and services to promote strategic value and business growth. - Listen to client feedback and translate insights into proactive actions that improve CSAT and strengthen NPS. - Leverage client relationships to support Sales in identifying and driving cross‑sell and upsell opportunities. - Monitor overall account health, ensuring deliverables meet expectations and partnering with internal teams to mitigate risks. - Ensure timely investigation and resolution of client issues with a focus on minimizing impact to patients and end users. - Foster collaboration across aligned internal resource groups to support creative solutions, consistency, and long‑term partnership success. - Build and maintain client advocacy by converting and sustaining contacts as strong promoters of the Clario brand. What We Look For - Bachelor’s degree or equivalent. - Minimum 5 years managing complex client accounts with a focus on commercial performance and service delivery. - Minimum 3 years in the life sciences industry; experience with clinical data endpoint collection services preferred. - Demonstrated ability to work independently, navigate adversity, and drive commercial and operational outcomes in a matrixed environment. - Confident communication and collaboration with C‑suite, Quality, Medical, R&D, and operational partners. - Effective change management and stakeholder alignment across varied priorities. - Ability to adapt to diverse personalities and foster collaborative outcomes. - Strong commercial acumen with a consistent focus on client satisfaction. - Ability to learn quickly and apply strategic thinking to short‑ and long‑term planning. - Assertive, logical, and diplomatic approach to conflict management and solution development. - Excellent communication, organization, adaptability, emotional intelligence, and strategic thinking skills. At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.

Position Overview: We are seeking a polished and service-driven Luxury Travel Advisor to support clients in planning elevated and personalized travel experiences. This role focuses on delivering exceptional customer service, coordinating premium accommodations and cruise experiences, and ensuring a seamless journey from inquiry to return. This position is suited for individuals who value attention to detail, professionalism, and high-touch client service. Structured onboarding and ongoing development opportunities are provided. Key Responsibilities: Consult with clients to understand travel preferences and expectations Research and coordinate luxury resorts, premium cruise lines, and curated vacation packages Manage the reservation and confirmation process with accuracy and efficiency Provide clear communication regarding itinerary details, travel requirements, and updates Maintain detailed client records and documentation Deliver proactive follow-up and service support before, during, and after travel Qualifications: Strong written and verbal communication skills Professional demeanor with a client-first mindset Exceptional organizational skills and attention to detail Comfortable navigating digital booking platforms and online systems Experience in hospitality, client services, or luxury environments is preferred but not required What We Offer: Structured onboarding and advanced travel training Access to established booking systems and supplier partnerships Flexible remote work environment Collaborative and service-focused team culture Ideal Candidate: This role is ideal for individuals with a background in hospitality, client services, or premium customer-facing roles who are interested in delivering high-quality travel experiences. $45,000 - $60,000 a year