Clario is a global leader in clinical trial endpoint technology, providing specialized solutions that enhance data quality, improve patient experience, and accelerate evidence generation. Our advanced digital and scientific capabilities support sponsors in running more efficient, reliable, and patient‑centric trials. As a Client Success Director, you will lead designated client accounts across all Clario Business Units—ensuring satisfaction, retention, and growth by building strategic relationships, understanding client objectives, and guiding them to achieve optimal outcomes with our solutions. What We Offer - Competitive compensation - Flexible work schedules - Attractive paid time off plan - Engaging employee programs - Remote working What You’ll Be Doing - Build and maintain strong relationships with key client stakeholders and establish appropriate governance structures for each assigned account. - Collaborate with clients to understand their needs and partner with Sales and Operations to plan and deliver on defined objectives. - Act as the voice of the customer, ensuring balanced perspectives and managing expectations internally and externally. - Support client education on Clario products and services to promote strategic value and business growth. - Listen to client feedback and translate insights into proactive actions that improve CSAT and strengthen NPS. - Leverage client relationships to support Sales in identifying and driving cross‑sell and upsell opportunities. - Monitor overall account health, ensuring deliverables meet expectations and partnering with internal teams to mitigate risks. - Ensure timely investigation and resolution of client issues with a focus on minimizing impact to patients and end users. - Foster collaboration across aligned internal resource groups to support creative solutions, consistency, and long‑term partnership success. - Build and maintain client advocacy by converting and sustaining contacts as strong promoters of the Clario brand. What We Look For - Bachelor’s degree or equivalent. - Minimum 5 years managing complex client accounts with a focus on commercial performance and service delivery. - Minimum 3 years in the life sciences industry; experience with clinical data endpoint collection services preferred. - Demonstrated ability to work independently, navigate adversity, and drive commercial and operational outcomes in a matrixed environment. - Confident communication and collaboration with C‑suite, Quality, Medical, R&D, and operational partners. - Effective change management and stakeholder alignment across varied priorities. - Ability to adapt to diverse personalities and foster collaborative outcomes. - Strong commercial acumen with a consistent focus on client satisfaction. - Ability to learn quickly and apply strategic thinking to short‑ and long‑term planning. - Assertive, logical, and diplomatic approach to conflict management and solution development. - Excellent communication, organization, adaptability, emotional intelligence, and strategic thinking skills. At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.

Position Overview: We are seeking a polished and service-driven Luxury Travel Advisor to support clients in planning elevated and personalized travel experiences. This role focuses on delivering exceptional customer service, coordinating premium accommodations and cruise experiences, and ensuring a seamless journey from inquiry to return. This position is suited for individuals who value attention to detail, professionalism, and high-touch client service. Structured onboarding and ongoing development opportunities are provided. Key Responsibilities: Consult with clients to understand travel preferences and expectations Research and coordinate luxury resorts, premium cruise lines, and curated vacation packages Manage the reservation and confirmation process with accuracy and efficiency Provide clear communication regarding itinerary details, travel requirements, and updates Maintain detailed client records and documentation Deliver proactive follow-up and service support before, during, and after travel Qualifications: Strong written and verbal communication skills Professional demeanor with a client-first mindset Exceptional organizational skills and attention to detail Comfortable navigating digital booking platforms and online systems Experience in hospitality, client services, or luxury environments is preferred but not required What We Offer: Structured onboarding and advanced travel training Access to established booking systems and supplier partnerships Flexible remote work environment Collaborative and service-focused team culture Ideal Candidate: This role is ideal for individuals with a background in hospitality, client services, or premium customer-facing roles who are interested in delivering high-quality travel experiences. $45,000 - $60,000 a year

At Green Irony, we exist to turn AI into Actual Intelligence—accelerating outcomes and proving that complexity is optional. We hire people who automate first, ask permission never, and treat ownership as a default setting. If you’d rather govern yourself than be governed by layers of project managers, welcome home. Location: Remote (US). Preference for Central or Eastern time zones. The Short Version We're a Salesforce and MuleSoft consulting company that's figured out something most haven't: how to use AI not as a buzzword, but as the backbone of how we deliver. Our engineers work alongside AI-powered delivery tools that handle meaningful portions of development, testing, SOW generation, and discovery — which means we move faster, deliver more consistently, and compete at price points that shouldn't be possible with onshore quality. That model is working. Now we need someone who can own the client experience across a portfolio of engagements — the person who makes sure every client feels well-served, every project stays healthy, and nothing falls through the cracks. If you're the kind of person who thrives on building client relationships, moves fast, stays organized without being reminded, and gets energy from keeping a lot of plates spinning — keep reading. What You'll Actually Do Own the client relationship. You're the primary point of contact from kickoff to closeout. Clients trust you, lean on you, and come back because of you. You communicate proactively — they never have to chase you for a status update. Keep projects healthy and moving. You'll manage 8–12 concurrent engagements ($30–50K, 3–8 week timelines), coordinating small engineering teams alongside our AI-powered delivery tools. You spot risks early, unblock teams fast, and keep everything tracking against scope, schedule, and budget. Run tight meetings with clear outcomes. Kickoffs, discoveries, status calls, closeouts — every meeting you run has a purpose, an agenda, and a result. You protect engineer time and client time equally. Hold the line on scope and commitments. You enforce scope discipline so projects stay profitable and clients get exactly what was promised. Out-of-scope requests go through a change request before work begins — no exceptions, but you handle it in a way that strengthens the relationship rather than straining it. Handle the operational details that matter. Accurate invoicing, timely collections follow-up, clear project health reporting to leadership. These aren't glamorous, but you don't let them slide. Work fluently with AI tools. Our delivery model integrates AI across engineering execution, SOW development, discovery, and internal processes. You won't be learning to tolerate this — you'll be coordinating and leveraging it as a natural part of how you work every day. What We're Looking For Must-haves: - 4+ years in a client-facing project management or customer success role in software services or consulting - Working knowledge of Salesforce and/or MuleSoft — you're not writing code, but you understand what's being built, speak the language credibly, and know when something is harder than estimated or outside scope - Proven ability to manage multiple concurrent projects without dropping balls or sacrificing responsiveness - Exceptional communication — clear, concise, confident, and warm. Written and verbal. - A genuine bias for action — you respond quickly, make decisions, and keep things moving without waiting to be told Even better if you have: - Hands-on experience with Salesforce and/or MuleSoft — you've worked directly in the tools, not just alongside them. - Experience with Agile or sprint-based delivery in a services context - Background in SOW-driven engagements where you've managed scope, change requests, and project-based billing How You'll Be Measured - Client satisfaction scores - On-time, on-budget delivery rate - Scope control and change request compliance - Invoice accuracy and collections timeliness - Responsiveness and turnaround time - Project portfolio health and quality of executive reporting Why Green Irony Most consulting companies talk about AI. We built our entire delivery model around it — and it's changing what's possible in this space. You'd be joining a company at the frontier of how professional services actually get delivered, not one that's bolting ChatGPT onto old processes and calling it innovation. That means the role itself is different. You're not just managing projects the traditional way with more tools. You're coordinating a delivery model that blends human engineers with AI-powered capabilities in ways that most of the industry hasn't caught up to yet. If that sounds exciting rather than intimidating, you'll fit right in. We're growing, we move fast, and we take care of the people who help us win. Remote - USA $95,000—$115,000 USD Transform Your Career — the AI-First Way At Green Irony, you… - Take full ownership of your work—proactively solve problems and drive deliverables to completion. - Relentlessly pursue outcomes, measuring success by delivered value, not just output. - Solve complex problems with practical, innovative solutions. - Communicate directly, transparently, and with positive intent—focusing on clarity, not politics. - Grow continuously—mentoring, learning, and automating to expand your impact. Benefits Snapshot - Competitive salary + performance bonus - Medical, dental, and vision coverage - 401(k) with generous company match - Flexible PTO and remote-first work environment - Annual professional development budget (certifications, conferences, AI tools) - Equipment stipend Equal Opportunity, Zero BS Green Irony is an equal opportunity employer committed to building an inclusive team where diverse voices drive better outcomes. We evaluate all qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, veteran status, disability, or any other protected classification—because the only bias we tolerate is toward delivering excellent work.

• Develops a deep understanding of the customer’s business objectives and proactively plans and executes internal and external initiatives to drive customer outcomes. • Is accountable for protecting and growing a multi-million dollar book of business by delivering high rates of renewal, mitigating churn and driving expansion • Acts as the customer focal point in the organization and actively keeps customers informed on product updates, new use cases, updated training offerings, as well as helping customers map out their journey to achieve maximum value. • Serves as the trusted advisor that stakeholders depend on for industry insights, digital transformation guidance, and maximizing the ROI of their investment with Seeq • Partners with the sales team, the product team, the training team and the support team to ensure that customer needs are met and, where possible, anticipated. • Understands Enterprise SaaS within large multinational organizations and can expertly navigate internal IT/OT priorities. • Develop and implement success plans that outline how we will align with our customers’ strategic initiatives to exceed their expectations. • Deliver quarterly Customer Success Reviews, which are used to highlight successes and refocus priorities to continue driving value. • Drive adoption through user onboarding, promoting training, establishing customer user forums, and regular customer touchpoints. • Own the renewal process for each customer, ensuring timely renewals while minimizing churn. This involves understanding customer priorities and driving value generation. • Collaborate with the account team to develop comprehensive account plans that will drive our strategy around expansion, cross-sell, and upsell. • Respond to customer concerns and roadblocks, leading them to the right resources and providing context about priority to the Support Team/Development Team. • Identify gaps in Seeq capabilities required to meet customer needs and prioritize to advocate for Feature Enhancements. • Leverage customer relationships to expand to other sites, business units, or partner companies.