• Design and deliver structured training programs for new customers during onboarding. • Build scalable training formats including live training sessions, recorded/Self-serve learning modules, and training playbooks. • Customize training based on customer segment, product usage, business model, and user roles. • Partner with Customer Success, Onboarding, Support, and Product teams to ensure training supports customer milestones. • Provide retraining when customers expand teams, adopt new features, or require support. • Design onboarding training programs for new employees across various teams. • Maintain internal training documentation and create onboarding materials. • Build and maintain a structured certification program for both internal teams and customers. • Track certification completion and manage renewal cycles. • Identify knowledge gaps based on support tickets and feedback.

• Assist in maintaining high quality of patient care in accordance with the Agency’s objectives and policies • Plan, coordinate, implement, and evaluate home health services • Educate and collaborate with field clinicians, clinical managers, and administrators on best practices • Review and monitor all Wellsky reports related to QA daily workflow to ensure timely processing of MD orders • Collaborate with key leadership to ensure STAR ratings, HHCAPS and VBP exceeds state/national levels • Assist with care coordination within branch locations to ensure appropriate visit utilization and quality care • Assist with end of episode billing • Identify training needs in branch locations and provide education as needed • Review and investigate clinical content, diagnoses, medical history, medications, and other procedures from the records of clients • Direct staff toward the appropriate use of community resources • Participate in the orientation of new professional staff

• Manage new restaurant construction projects from start to finish including site investigation due diligence, work letter and lease review, internal budgeting, defining schedules, bid and award of General Contractors, construction management, and cross-functional collaboration with operations. • Collaborate with the design team on test fits, schematic design, design development, construction drawings, permitting, bidding, and construction administration. • Manage third party architects and vendors ensuring company design requirements and deadlines are met. • Create and maintain project schedules using our pipeline template. • Own and manage Third Party Vendor relationships specific to Construction. • Coordinate with the Director of Design and Real Estate Strategy Manager on new restaurant pipeline ensuring a seamless handoff from new deal, to design, to construction. • Manage procurement of owner provided FF&E including inventory, invoicing, logistics, and deployment of found goods for restaurants. • Oversee remodel projects in existing locations. • Coordinate with Operations to ensure back of house, kitchen, and storage requirements are met. • Coordinate with Facilities and Operations to help monitor ongoing needs of existing restaurants providing input where needed. • Manage multiple projects at once.

• Manage a portfolio of approximately 30-50 major gift prospects and donors • Serve as the primary steward of Salesforce for the Northeast team • Oversee gift acknowledgment processes and maintain development reporting • Assist with grant management, events, book donation coordination • Support the Regional Director in implementing the annual development strategy