Role Description We are looking for a UX Design & Research Manager to lead and elevate our user experience practice across IXOPAY platforms and consumer experiences. This is a hands-on, player-coach role responsible for driving user-centered design across our products spanning: - payment orchestration - tokenization and payment data security - PCI compliance workflows - AI payment intelligence analytics You will work closely with product management, engineering, and clients to deeply understand complex payment operations and translate them into intuitive, efficient experiences. A core part of this role will be introducing and scaling AI-assisted design and research workflows that accelerate discovery, prototyping, and insight generation across the product organization. Qualifications - 5+ years in UX design, product design, or UX research, ideally in B2B SaaS. - Experience working on complex platforms or technical products. - Proven ability for hands-on lead of UX initiatives. - Expert proficiency in Figma and other design tools (Photoshop, Illustrator, and InDesign), prototyping in HTML, JavaScript, CSS, Ajax a plus, and user research tools (e.g., Usertesting). - Strong experience with interaction design, design systems, usability testing, and research planning and synthesis. - Ability to translate complex workflows into intuitive interfaces. - Strong storytelling and communication skills. - Demonstrated experience conducting customer interviews, usability testing, workflow studies, and persona/archetype development. - Ability to connect research insights directly to product decisions. - Familiarity with AI-assisted design, research, or prototyping workflows. - Curiosity and experimentation with new tools that improve design velocity and insight generation. Requirements - Lead UX Strategy - Define and evolve the UX vision for the IXOPAY platforms and interfaces. - Establish UX standards, principles, and scalable design practices. - Expert knowledge & advocate for user-centered design across product teams. - Hands-On Product Design - Design end-to-end user experiences for complex B2B payments, merchant, and consumer workflows. - Document user journeys, empathy maps, personas. - Produce wireframes, prototypes, and production-ready UI designs. - Partner with product managers and engineers to iterate rapidly from concept to delivery. - Maintain and evolve the product design system. - User Research & Customer Insights - Plan and conduct qualitative and quantitative research with enterprise customers, merchants and payment operators, prospective user personas, and consumers of IXOPAY products & solutions. - Translate insights into actionable product recommendations. - Lead usability testing, discovery interviews, and workflow analysis. - AI-Enhanced UX Practices - Introduce and operationalize AI-assisted tools for design and research. - Help the product organization leverage AI to improve design speed and quality. - Cross-Functional Collaboration - Work closely with product management, engineering, and go-to-market teams. - Participate in product discovery and roadmap discussions. - Ensure design decisions are grounded in both user needs and product strategy. - Team Leadership - Act as a player-coach, mentoring and influencing product teams. - Help establish scalable UX research and design processes. - Contribute to building the long-term UX organization at IXOPAY. Benefits - Competitive salary - Health, dental, and vision insurance - Flexible working hours - Remote work options - Professional development opportunities Preferred Qualifications - Experience in payments, fintech, developer platforms, or infrastructure products. - Experience building or scaling design systems. - Background working with enterprise customers and complex operational users. - Candidates in the Central and Eastern US time zones strongly preferred.

• Plan and lead discovery (interviews, workflow observations, surveys) and usability testing; define research goals, scripts, and success criteria • Apply systems thinking and empathy-driven design to optimize complex healthcare workflows across roles, channels, and devices • Synthesize qualitative and quantitative insights into experience principles, prioritized opportunities, and measurable design recommendations • Create concepts, wireframes, and high-fidelity prototypes (e.g., AI tools, Figma) to explore solutions, de-risk decisions, and accelerate delivery • Define user journeys, information architecture, and interaction patterns that support clinical and administrative tasks and reduce cognitive load • Lead critiques and iterate designs using stakeholder feedback, accessibility reviews, and usability findings; document decisions and tradeoffs • Own and evolve the design system and component library, establishing governance, contribution standards, and adoption plans • Ensure consistency and scalability across products through reusable patterns, style guides, content guidelines, and interaction standards • Partner with engineering to align design libraries with coded components and to improve implementation quality through specs and QA • Influence product strategy and prioritization by connecting user needs, business outcomes, and technical constraints to clear experience recommendations • Facilitate workshops (journey mapping, design studios, story mapping) to align teams, clarify requirements, and drive decisions • Present design rationale and outcomes to diverse audiences; build alignment through storytelling, artifacts, and clear documentation • Champion accessibility by designing and validating against WCAG standards (color, keyboard, screen reader, responsive behaviors) • Set usability and accessibility quality bars; partner with QA/engineering to ensure implementation meets standards for diverse user populations • Incorporate healthcare compliance and privacy requirements (e.g., HIPAA) into interaction patterns, data display, and workflow design

• Plan and lead discovery (interviews, workflow observations, surveys) and usability testing; define research goals, scripts, and success criteria • Apply systems thinking and empathy-driven design to optimize complex healthcare workflows across roles, channels, and devices • Synthesize qualitative and quantitative insights into experience principles, prioritized opportunities, and measurable design recommendations • Create concepts, wireframes, and high-fidelity prototypes (e.g., AI tools, Figma) to explore solutions, de-risk decisions, and accelerate delivery • Define user journeys, information architecture, and interaction patterns that support clinical and administrative tasks and reduce cognitive load • Lead critiques and iterate designs using stakeholder feedback, accessibility reviews, and usability findings; document decisions and tradeoffs • Define, contribute to and help evolve the design system and component library, following governance and contribution standards and supporting adoption across teams • Ensure consistency and scalability across the portfolio through reusable patterns, style guides, content guidelines, and interaction standards • Partner with engineering to align design libraries with coded components and to improve implementation quality through specs and QA • Support product prioritization by connecting user needs, business outcomes, and technical constraints to clear experience recommendations • Facilitate workshops (journey mapping, design studios, story mapping) to align teams, clarify requirements, and drive decisions • Present design rationale and outcomes to stakeholders; build alignment through storytelling, artifacts, and clear documentation • Champion accessibility by designing and validating against WCAG standards (color, keyboard, screen reader, responsive behaviors) • Set usability and accessibility quality bars; partner with QA/engineering to ensure implementation meets standards for diverse user populations • Incorporate healthcare compliance and privacy requirements (e.g., HIPAA) into interaction patterns, data display, and workflow design

Role Description As a UI/UX Designer at Covent IT, you'll play a crucial role in shaping the user experience of a variety of mobile and web applications. You'll work closely with product managers, developers, and other designers to create intuitive, engaging, and user-centered designs. This role offers the opportunity to work on diverse projects, from innovative startups to established enterprise solutions, providing a unique and challenging experience. - Design and deliver user flows, wireframes, prototypes, and high-fidelity UI designs for mobile and web applications. - Conduct user research and usability testing to inform design decisions. - Collaborate closely with R&D and Development teams to ensure seamless implementation of designs. - Maintain and evolve design systems and style guides. - Participate in design reviews and provide constructive feedback to team members. - Stay up-to-date with the latest UI/UX trends and best practices. - Work on both outsourced and outstaffed projects, adapting to various client needs and project requirements. Qualifications - 3+ years of professional experience in UI/UX design for mobile and web applications. - Strong portfolio showcasing your design process and problem-solving skills. - Proficiency in Figma. - Experience in creating user flows, wireframes, prototypes, and high-fidelity UI designs. - Solid understanding of user-centered design principles and methodologies. - Excellent communication and collaboration skills. - Experience communicating with R&D teams. - Experience working on product design is highly desirable. - Ability to adapt to fast-paced environments and multiple projects. - English - intermediate.