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Inside Sales Representative
Location
Maryland + 1 moreAll locations: Maryland | Texas
Posted
96 days ago
Salary
$26 / hour
Seniority
Mid Level
Job Description
Inside Sales Representative
Softcard (acquired by Google)
• Average monthly a minimum of 30 outbound & inbound calls daily to assigned accounts across multiple locations to engage clients and uncover sales opportunities. • Average a minimum of 2 hours in talk time daily per month. • Professionally manage inbound customer calls to address needs and support sales goals. • Increase call volume during specific campaigns or when required by sales objectives. • Utilize the telephone system/Five9 to efficiently handle daily outbound and inbound calls. • Document all account interactions and updates thoroughly in Salesforce. • Adhere to a Salesforce call cadence to maintain consistent communication and prevent call backlogs. • Collaborate with customer service teams to resolve account issues and support client satisfaction. • Conduct meaningful sales and relationship-building conversations with assigned accounts. • Provide guidance to Independent Store Owners on optimizing inventory competitiveness by recommending relevant NAPA products and services. • Analyze sales data to identify gaps and potential growth areas with assigned accounts, promoting products and services to close those gaps. • Apply insights gained from team collaboration, tools, and ongoing training to improve sales techniques and conversions. • Actively participate in team scripting and role-play exercises to enhance sales skills. • Perform additional duties as assigned by the manager.
Job Requirements
- High school diploma required.
- Proven sales experience involving proactive outbound calls, with the ability to understand customer challenges, identify needs, and uncover add-on sales opportunities.
- Highly organized, detail-oriented, reliable, and capable of effective collaboration with field sales teams.
- Strong communication skills, including verbal, written, presentation, and active listening abilities.
- Demonstrated success using sales tools such as CRM systems (Salesforce), LinkedIn, and Microsoft Office (Outlook and Excel).
- Ability to multitask and manage time efficiently while meeting sales targets.
- Possesses a strong sense of urgency and motivation to achieve sales goals.
- Exhibits grit, drive, and a collaborative “Play to Win” mindset.
- Maintains a positive attitude and resilience when handling objections or rejection.
- Skilled at building rapport, influencing others, and sustaining strong professional relationships.
Benefits
- Health Insurance: Comprehensive medical, dental, and vision plans.
- Retirement Plan: 401(k) with company match.
- Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave.
- Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.
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