Grand Canyon Education

Role Description Grand Canyon University is seeking a customer‑focused and tech‑savvy Technical Support Specialist to provide exceptional support to students accessing their online classroom environment. This role is essential in ensuring that students receive timely, accurate, and solution‑oriented assistance through phone, email, live chat, and social media channels. The Technical Support Specialist plays a key part in supporting student success by troubleshooting technical issues, guiding users through system navigation, and delivering a positive and professional support experience. This position requires strong communication skills, the ability to work efficiently in a high‑volume call center environment, and a commitment to delivering service that reflects GCU’s mission and student‑centered values. The Specialist will collaborate with internal teams to resolve complex issues, maintain detailed documentation, and consistently meet performance and quality standards. This role supports students during the 3PM–12AM shift and requires adaptability, patience, and a desire to help learners overcome technical barriers. Essential Functions - Handles Technical Support Calls, chats, emails, and social media requests regarding online classroom access from students. - Assists Students with basic and advanced troubleshooting, ongoing issues, and provides assistance on classroom technology setup. - Handles advanced issues related to browser troubleshooting for supported applications. - Follows through and communicates with the user while working the problem to ensure successful and timely completion of the problem. - Works with team members and other GCU departments on behalf of the customer to resolve issues. - Consistently meets first contact resolution metrics. - Works alternate shift hours as assigned to handle the call in/ticket requests. - Prepares required documentation related to customer requests and resolution and adheres to proper documentation guidelines. - Determines when to escalate issues to management level for assistance. - Informs management of persistent and recurring issues. - Effortlessly engages with callers, actively listens, analyzes, and isolates tech issues. - Comfortably navigates multiple applications to research solutions. - Multitasks in systems while patiently providing step-by-step instructions. - Calmly provides conflict resolution. - Navigates frustrated customer situations. - Works independently with discipline in a virtual environment. - Works in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers. - Works at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment. Qualifications - Must have a customer-focus, service orientation and professional and courteous manner. - Ability to work on simultaneous multiple cases effectively. - Solid problem solving/trouble shooting skills with strong attention to detail. - Able to demonstrate personal ownership of all customers’ issues and follow through to obtain desired results. - Skilled in determining why and how, what steps or procedures are required in problem resolution. - Ability to learn University E-Learning software and applications. - Ability to function in a fast-paced call center environment. - Willingness and ability to work assigned shifts which may consist of weekends, holidays and evenings. - Excellent communication skills, written and verbal, to transmit information accurately and understandably. - Team player with adaptability to changes in workload, systems, and processes. - The ability to multi-task, prioritize, and remain detail-oriented. - Self-motivated, positive, and friendly demeanor; ability to remain calm and professional in all situations. Requirements - Call center or technical support experience highly desirable. - Must be able to pass pre-employment background check. - Previous experience with University e-learning environments and software preferred but not required.

Role Description Join us at Grand Canyon Education's College of Nursing and Health Care Professions as a Field Clinical Counselor. This position will coordinate and support the students with policies, processes, placements, applying and entering the practicum and/or clinical phases of the degree program. This will be a remote position with a salary of $43,000 per year. Candidates must reside in the Greater Phoenix area. New hire training will encompass two full weeks of training. One week will be held in-person at our Phoenix, AZ campus and the following week will be held virtually via Zoom. - Collects and tracks immunization and health and safety documentation required for clinical and practicum rotations. - Ensures students meet all required deadlines and notifies appropriate parties of non-compliance. - Communicates to students, preceptors, and sites before documentation expires or a file becomes out of date. - Prepares and distributes necessary information to students regarding the program(s). - Assists with placement of students to include practicum, clinical, or practice immersion. - Handles high volume of outbound and inbound student calls while meeting GCU customer service standards. - Establishes rapport and relationships with students. - Encourages students to ensure they are on track with meeting clinical and practicum requirements. - Assists with the processing of paperwork for sites and preceptors if needed. - Works as part of a high-performance team and encourages and supports other team members. - Handles multiple priorities and tasks in an effective and efficient manner. Qualifications - Bachelor’s degree from a regionally accredited four-year college or university. - Six months’ related work experience such as a high-volume in-bound/out-bound call center and preferably in higher education. - Ability to effectively present information and respond to questions from managers, healthcare clients, students, and the general public. - Ability to handle a high-volume of inbound/outbound calls effectively. - Strong skills in Microsoft Office Suite. - Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University. Requirements - Relevant, industry-related professional experience (bonus points). - Experience working with CRM tools (bonus points). Benefits - A career where your work makes a difference in students’ lives. - Ongoing professional development and growth. - Outstanding benefits and work perks. - Generous PTO starting at 20 business days per year, 11.5 paid Holidays, and Tuition Benefits. - Collaborative and supportive work environment...and more!

Role Description The purpose of this position is to assist the Campus Enrollment Marketing team with their GCU project management. - Assisting full-time marketing employees with everyday objectives and projects. - Manage projects, follow and keep team members within process to ensure efficient and timely delivery. - Coordinate with other departments ensuring availability of appropriate support. - Maintain a variety of marketing files including images, contact lists, media files, flyers, email templates, and other resources. - Maintain resources and data using various platforms including Microsoft Office, internal project management system, and company server. - Special projects and support for GCU’s Campus Enrollment Marketing team as assigned. - Proofreading and reviewing. Requirements - While this is a remote position, you must be located/reside in Phoenix, AZ or within 30-miles from campus. - Must have excellent interpersonal, customer service, and organizational skills. - Proficient with Microsoft Office suite (Word, Outlook, Excel, PowerPoint), ability to learn and utilize project management software. - Organized and task-oriented with attention to detail. - Ability to maintain relationships through effective interpersonal skills. - Ability to work both independently and collaboratively in a team environment. - Willingness to work, learn, and be flexible. Qualifications - Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program. - Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student. - Maintain good financial and academic (SAP) standing with the University. - Weekly hours: can work up to 20 hours/week during the semester (minimum hours to work per week is 12) and there is potential to work up to 40 hours/week during summer breaks. - Pay Rate: Minimum Wage. - Anticipated End Date: June 30, 2027. Benefits - As this is a fully remote position, employee(s) will receive the necessary equipment from IT to work remotely, which includes a work laptop and charger. - It is the responsibility of the employee to provide basic care and maintenance for their work device. - Additional training and resources will be provided to ensure that employees can properly care for their work devices. - If there are any equipment issues, the IT team will be able to provide additional support. Equipment Used and Responsibility - Microsoft Office Suite – Various tools for communication and project tracking. - Workamajig – Project management system and project time tracking. - WorkDay – HR tool and official time clock.

Role Description Grand Canyon Education (GCE) is seeking an Assistant Graphic Designer to support the mission of Grand Canyon University through GCE's Marketing department. The purpose of this position is to collaborate with and/or assist Marketing team members to strategize, concept and execute creative projects. - Collaboratively ideate, develop, and design large-scale creative campaigns. - Implement conceptual direction to produce print and digital collateral while adhering to brand standards. - Actively seek and openly receive feedback for your work. - Work closely with designers, copywriters, and project managers to deliver the utmost attention to craft and detail on every project. - Assist full-time team of creatives in executing design content needs as they arise. Qualifications - MUST PROVIDE PORTFOLIO samples, please attach your file, or provide your URL. Applicants without portfolio samples will NOT be considered. - Portfolio with samples of work, showcasing skillset is required. - Full-time GCU student working toward BA in Advertising and Graphic Design. - Proficiency in Adobe InDesign, Illustrator and Photoshop. - Understanding of typography, color, and composition. - Excellent verbal and written communication skills. - Public speaking and presentation skills are required and a part of the job. - Ability to understand and follow internal processes. - Nimble creative and strategic thinking skills. - Strong attention to detail, organized and self-motivated. - Ability to work independently and collaboratively as a member of a remote team. - Available to work a minimum of 16 hours per week. Requirements - Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program. - Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student. - Maintain good financial and academic (SAP) standing with the University. - You may be subject to termination if you fall below the minimum requirements. Benefits - Organized training sessions from industry leaders with over 30+ years of experience. - Mentoring and support from our full-time team of creatives. - Complete range of training courses and projects to enable you to be a driving force in your professional development and help you on your career trajectory. - Create award-winning campaigns and submit to local and national design award competitions — our students have won numerous awards including Student Gold, Silver and Bronze Addys. - Additional learning opportunities through tours, LinkedIn Learning and Phoenix Design Week’s yearly conference. - Build lasting career connections by working at one of the largest ad agencies in The Valley. - Pay Rate: Minimum Wage - Anticipated End Date: June 30, 2027 - Number of Openings: 1 - Manager: Department – Diana Cheek, Art Director

Role Description Grand Canyon Education is seeking a full time Marketing Project Specialist. Through general supervision, this position will assist the assigned Regional Marketing Manager in creating and establishing effective marketing and branding initiatives. While this position is a Phoenix, AZ based role, we are in an indefinitely remote status. There may be department meetings or training's that require in-person attendance (proper health and safety measures will be followed), in which advance notice will be provided. Responsibilities: - Manage marketing campaigns from formulation to execution for assigned clients. - Meet with marketing management to ascertain client’s specific needs and objectives and then formulate ideas with other internal marketing partners to create an effective marketing campaign. - Assist as a member of the internal marketing “creative” team to assess and recommend communications opportunities, methods and channels, promotional mix and methods. - Participate in campaign strategy sessions alongside marketing management with assigned clients to ensure recommended marketing plans meet clients’ current and/or future needs. - Apply considerable knowledge of marketing principles and techniques to assist in creating marketing campaign plans by utilizing both digital and traditional marketing methods/channels (i.e., brochures, flyers, posters, postcards, direct mail, billboards, apparel, emails, landing pages, micro sites, social media, radio, etc.). - Confer with marketing management to confirm relevance of overall plan. - Participate in meetings to get approval for marketing campaigns. - Coordinate deployment of marketing activities with all relevant stakeholders. - Keep marketing management informed of progress and potential issues and make recommendations to ensure plans are well coordinated and synchronized. - Safeguard GCU’s branding strategy in the development of materials and media. - Develop performance metrics and reporting for ROI on marketing campaigns. - Coordinate with other affected departments on regularly scheduled events ensuring availability of appropriate support. - Recommend new approaches and ideas in brainstorming meetings which demonstrate most current and leading edge marketing techniques in the public domain. Qualifications - Bachelor degree in marketing, public relations or communications. - 4 years’ marketing experience, preferably in an in-house creative department or agency. - Experience in executing marketing campaigns (traditional and digital) for a variety of audiences. - An ability to translate client needs into effective marketing campaigns. - Good attention to detail, analytical and networking skills. - Knowledge of media placement processes among multiple media channels. - Knowledge of marketing analytics, ROI metrics and earned value assessment. - Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Role Description The Instructional Designer is responsible for designing, developing, and evaluating high-quality learning experiences that support effective teaching and learning. This role applies instructional design methodologies, adult learning principles, and data-driven analysis to create engaging classroom and web-based learning solutions. The ideal candidate is student-focused, collaborative, and skilled in transforming complex content into meaningful instructional experiences. - Utilizes GCU web learning media as one source to develop curriculum. - Uses front-end analysis including needs assessment, task analysis, content analysis, characteristic assessment, environmental review, and instructional analysis. - Designs classroom and web-based learning media to develop learning units and ensures adherence to adult learning practices for optimum learning. - Applies and modifies various instructional design models and instructional systems components to develop thorough instructional and learning systems and environments. - Utilizes story-boarding skills to develop instructional strategies. - Designs measurement instruments and analyzes qualitative and quantitative data. - Performs additional duties as required. Qualifications - Bachelor’s degree in Instructional Design; Master’s degree preferred. - 3 – 5 years of instructional design experience required. - Excellent skill in Microsoft Office suite. - Excellent knowledge of grammar and command of the English language. - Experience in designing web-based learning (e-learning). - Experience in delivering classroom training. Requirements - Integrity and Ethics - Student and Customer Oriented - Communication - Action Oriented/Problem Solving - Self-Leadership - Professionalism

Role Description Grand Canyon Education's Procurement and Travel department is currently seeking a Procurement and Contract Specialist I. This position purchases materials or other goods and/or coordinates activities involved with procuring products and services. They'll also solicit and analyze bids, negotiate, and establish contracts for the purchase of products and services for GCE and its partner organizations. Please Note: This is a remote position and can be worked from anywhere in the Phoenix Metro area. - Reviews requisitions for accuracy; confers with end users to determine specific requirements and budget allocations, market conditions and availability. - Keeps abreast of market trends, changes in business practices in the assigned markets, new or altered types of materials entering the market, etc. - Investigates sensitive or unusual issues or complaints regarding suppliers; provides guidance and assistance to suppliers and end users; reviews, analyzes, and interprets legal terms and conditions pertinent to procurement. - Reviews bid proposals and negotiates and executes contracts within budgetary limitations, legal terms, and scope of authority. - Interviews and confers with vendors to obtain product or service information, such as price, availability, and delivery schedule. - Maintains an effective liaison with suppliers, management personnel, and co-workers. - Analyzes past buying trends, sales records, price, and quality of merchandise to determine value and yield. - Prepares complex requests for bid, contacts suppliers for bid quotations; analyzes bids received; prepares and monitors agreements, outlines performance standards, tolerances, warranties, and maintenance requirements. - Studies quality of products and services, analyzes bid responses, determines supplier of choice, negotiates terms of agreements, places orders, follows up on deliveries, investigates complaints and secures adjustments. - Researches industries and suppliers by reading periodicals and literature and/or attending meetings/events. - Performs additional duties as required. Qualifications - Bachelor’s degree in a related field required from a regionally accredited institution. - Minimum of 3 years’ procurement experience, preferably in higher education. - Contract experience preferred. - Must be able to pass pre-employment background check. - Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University. Company Description Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Role Description Grand Canyon Education's Student Contact Center is currently seeking a full-time Inbound Call Center Specialists to assist with answering main toll-free numbers and calls from specialized groups and provide elite service and support for all internal and external customers. The contact center hours of operation are Monday through Friday, 7:00 a.m. to 6:00 p.m. and selected candidates will work a 40 hour per week. While this position is a Phoenix, AZ based role, we are in a remote status at this time. There may be department meetings or trainings that require in-person attendance in which advance notice will be provided. - Answers, screen, and route calls from students, prospective students and personnel in a timely and accurate manner. - Enter potential student inquiries into inquiry management database with high quality and attention to detail. - Conduct Live Chat conversations with students and prospective students by responding with professional and accurate responses. - Exhibit a positive, friendly, and outgoing demeanor. - Strong multitasking skills and ability to navigate in multiple systems. - Possess a level of communication skills to accurately collect, relay and track information. - Must be dependable, punctual, and customer service oriented. - Display strong communication skills; aptitude to demonstrate empathy, active listening skills, and clear and concise dialog. - Maintain contact center quality standards; effective call control, verbiage, routing, and customer service to establish meeting or exceeding metrics. - Other duties as assigned. Qualifications - High School degree required. - 1-3 years customer service experience within a call center environment. - Ability to type 20 wpm while interacting with callers and system-based tools. - Basic knowledge of Microsoft Office suite. - Strong multitasking skills and ability to navigate in multiple systems. - The ideal candidate will exhibit a positive, friendly and outgoing demeanor. - Must be dependable, punctual, and customer service oriented. - Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University. Benefits - Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan. - Generous time off plan and 11 paid holidays. - Paid time off to volunteer in the community or at GCU sponsored events. - Education Tuition Discount Program for full-time employees, their spouses and dependent children. - Free on-site gyms on campus.

Come Grow With Us *Remote work but must reside within Phoenix Metro Area* Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational, and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families, and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in. Grand Canyon Education is currently seeking a talented, energetic Qualifying Specialist for our enrollment. As a Qualifying Specialist, you are the first point of contact for prospective student inquiries regarding their interest in achieving a college education. What you will do: - Respond to prospective new student inquiries via outbound phone calls. - Discuss prospective students’ background, goals, and objectives to determine fit with GCU’s academic programs. - Forward qualified student inquiries to enrollment counselor depending on the area of interest. - Demonstrate effective interpersonal skills during all transactions. What you will need: - A passion for assisting others in realizing their goals through higher education - High level of integrity and commitment to compliance with regulatory rules. - Enjoys a fast-paced, dynamic work environment - Excellent interpersonal and communication skills - Strong computer skills with the ability to toggle between multiple software programs. - Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement, and Mission of Grand Canyon University. Why work at GCE: - A career where your work makes a difference in students’ lives. - Opportunity to work from home - Ongoing professional development and growth. - Outstanding benefits and work perks. - Generous PTO starting at 20 business days per year, 11.5 paid Holidays, and Tuition Benefits. - Collaborative and supportive work environment...and more! Starting Salary: $35,000 a year

Come Grow With Us *Remote work but must reside within Phoenix Metro Area* Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational, and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families, and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in. Grand Canyon Education is currently seeking a talented, energetic Qualifying Specialist for our enrollment. As a Qualifying Specialist, you are the first point of contact for prospective student inquiries regarding their interest in achieving a college education. What you will do: - Respond to prospective new student inquiries via outbound phone calls. - Discuss prospective students’ background, goals, and objectives to determine fit with GCU’s academic programs. - Forward qualified student inquiries to enrollment counselor depending on the area of interest. - Demonstrate effective interpersonal skills during all transactions. What you will need: - A passion for assisting others in realizing their goals through higher education - High level of integrity and commitment to compliance with regulatory rules. - Enjoys a fast-paced, dynamic work environment - Excellent interpersonal and communication skills - Strong computer skills with the ability to toggle between multiple software programs. - Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement, and Mission of Grand Canyon University. Why work at GCE: - A career where your work makes a difference in students’ lives. - Opportunity to work from home - Ongoing professional development and growth. - Outstanding benefits and work perks. - Generous PTO starting at 20 business days per year, 11.5 paid Holidays, and Tuition Benefits. - Collaborative and supportive work environment...and more! Starting Salary: $35,000 a year #INDLOPESUP ,