• Build strong, multi threaded relationships with customer stakeholders • Lead executive business reviews and create tailored success plans • Drive platform adoption and customer engagement through consultative guidance • Monitor usage, identify risks, and execute mitigation strategies • Collaborate with Account Managers to support renewal and growth motions • Partner cross-functionally with Product, Support, Sales, and Operations • Surface customer feedback and advocate for platform and process improvements • Foster customer advocacy through exceptional experiences

• Ensure strategic coverage: maintain high-value relationships with the partner base by conducting strategic alignment meetings; • Manage partners' adoption of RD products, tracking usability metrics and promoting full utilization of available tools; • Identify risks and opportunities within client portfolios, focusing on revenue expansion and retention, and ensuring financial targets are met; • Lead strategic financial negotiations that add value for partners and our business; • Ensure efficient, high-quality communication with internal teams and partners via Service Cloud, phone, email, and video calls.

• Garantir a cobertura estratégica: manter um relacionamento de alto valor com a base, realizando reuniões estratégicas de alinhamento com os parceiros; • Gerenciar a adoção dos produtos RD pelos parceiros, acompanhando métricas de usabilidade e promovendo o uso completo das ferramentas disponíveis; • Identificar riscos e oportunidades nas carteiras de clientes, com foco na expansão e retenção de receita, e garantindo o atingimento de metas financeiras; • Conduzir negociações financeiras estratégias, que agreguem valor ao parceiro e ao nosso negócio; • Garantir uma comunicação eficiente e de qualidade com áreas internas e com os parceiros por meio de Service Cloud, telefone, e-mail e videochamadas.

• Develop a deep understanding of your clients, including their objectives, needs, and working styles • Drive adoption of products/services • Monitor usage data to target inactive users • Maintain accurate users lists that reflect active users • Seek opportunities for growth, specifically with user adds, within existing accounts • Serve as the product expert for services within your client base • Conduct product trainings • Assist with inbound product and research related questions • Partner with Product to ensure client feedback is integrated into product enhancement roadmaps • Partner with Marketing on campaign strategies within existing accounts