Interested in this role? Apply directly today to Chaney Cornell at chcornell@actalentservices. com for immediate consideration Bilingual Investigator Support Coordinator Location: 100% Remote Schedule: Tues–Sat | 10:00 AM–7:00 PM EST (post‑training) Contract Duration: 12 months Pay: $21–22/hr About the Role Labcorp is seeking an Investigator Support Coordinator who wants to make an impact in advancing healthcare. In this role, you will serve as a key point of communication and support for investigative sites, ensuring seamless coordination of lab results, accession holds, site inquiries, and study-related documentation. This position is ideal for someone with strong customer service skills, excellent communication, and the ability to manage multiple tasks in a fast‑paced environment. Key Responsibilities - Notify investigator sites, sponsors, and affiliates of lab results, sponsor‑determined flags, and test cancellations as outlined in the SOW. - Monitor, track, and resolve accession holds, communicating delays to the Supervisor and Project Manager. - Update internal databases with accurate information and alert project staff to additional testing needs. - Provide support to investigative sites and sponsors via phone and email for project‑related questions. - Adhere to SOPs, management communications, and internal processes in a timely and accurate manner. - Assist with implementing global processes and procedures across projects. - Track and report performance metrics as requested by management. - Document, resolve, and escalate service failures when necessary. - Act as a liaison between internal teams and external clients. - Communicate site needs when new policies or procedures are developed. - Maintain a culture of patient safety, addressing and escalating issues promptly. Note: A Saturday shift is required once every month; training hours may differ. This job is fully remote. Required Qualifications - High school diploma and 2+ years of customer service experience over the phone. - Strong customer service, verbal communication, and organizational skills. - Ability to handle multiple tasks, distractions, and maintain professionalism. - Self‑motivated, adaptable, and capable of working both independently and as part of a team. - Fluency in English & Spanish required. - Must be able to work the 10 AM–7 PM EST shift and 1 Saturday per month. - Strong job tenure preferred (1+ year in each role; ideally no more than three jobs in five years). Preferred Experience - Experience in the pharmaceutical or clinical research industry is a plus. Why Work at Labcorp? Labcorp is a global life sciences leader with 60,000+ employees across 100+ countries, dedicated to transforming scientific insights into real‑world impact. In this role, you will: - Grow in a learning‑based culture designed for development and adaptability. - Support meaningful work that contributes directly to advancing healthcare. - Join a collaborative team with opportunities to work independently. - Gain exposure to global processes, clients, and operational excellence Job Type & LocationThis is a Contract position based out of Indianapolis, IN. Pay and BenefitsThe pay range for this position is $21.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 30, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

• Driving Satisfaction: Connect with members, answer all questions and ensure they leave all interactions satisfied with the quality of support and confident in the One Imaging process. • Solving Problems: Use available resources, notes, and critical thinking to accurately and politely solve the member problems, aiming for on-call resolution whenever possible. • Overcoming Objections: Use proven techniques to address concerns, clarify next steps, and ensure members move forward confidently. • Delivering Outstanding Experiences: Engage members with empathy, professionalism, and clarity to build trust and reduce friction. • Multi-Channel Communication: Use phone, SMS, email, and chat to manage members requests and needs quickly, and follow up to confirm resolution. • Collaborating Cross-Functionally: Partner with internal teams to ensure information is accurate and members experience seamless handoffs. • Meeting Goals: Consistently hit weekly and monthly targets for Member Support team – call volume, time to answer, average handle time, member satisfaction, and retrieval completions.

• Join the customer support team in Portugal. • Retention and management of client accounts. • Telephone and online support for customers. • Occasional group training sessions (online/in-person) on GT Motive products. • Deliver high-level one-to-one training (online/in-person). • Provide support at trade shows and events.

• You are the first point of contact for users of our Infoma software modules in the area of financial accounting • You analyze and classify customer inquiries and record the reports in the ticketing system • You handle general customer inquiries and resolve them via remote diagnosis and assistance • For more complex issues, you gather all relevant data and information and prepare them for escalation to the next support level • You regularly make use of our training, professional development, and certification offerings to continuously advance your skills