About the Role: We are seeking an experienced and detail-oriented Senior Accounts Receivable Analyst to support our Financial Operations team in managing the company's accounts receivable portfolio. In this role, you will be responsible for ensuring that payments flow smoothly, tracking receivables to avoid overdue accounts, and implementing effective collection strategies to improve cash flow. The ideal candidate will exhibit excellent communication skills, build strong cross-functional relationships, and act as a strategic partner in optimizing our billing and collections processes. This is a full-time role that can be held from one of our US offices or remotely in the United States. Role Responsibilities: - Collections & Aging Management: Review and analyze accounts to identify delinquent partners, monitor AR aging schedules, and systematically address accounts that are 30+ days past due. - Partner Communication: Contact partners via phone, email, and other channels to address past-due balances, send proactive reminders before due dates, and maintain accurate records of all partner interactions and payment commitments. - Cash Application: Process payments, and perform precise cash applications and daily transaction reconciliations. - Dispute Resolution: Investigate billing discrepancies, review revenue generating agreements, and collaborate with internal cross-functional teams to resolve outstanding payment issues and disputes. - Reporting & Analytics: Compile and distribute regular Accounts Receivable Aging reports, track key metrics like Days Sales Outstanding (DSO), and provide management with actionable insights regarding cash flow and bad debt reserves. - Cash Forecasting: Own the monthly bottoms up cash forecast based on partners historical payment behavior and update leadership on pacing to our Annual Operating Plan (AOP) - Process Improvement: Identify and implement process improvements to streamline the collections process and enhance overall efficiency. - Support: Act as the first point of escalation for partner inquiries and issues across accounts and provide support. Minimum Requirements: - Bachelor’s degree or equivalent combination of education and experience. - Education: Bachelor's degree in Finance, Accounting, Business Administration, or a related field (or equivalent work experience). - Experience: 3+ years of proven experience in accounts receivable, collections, or a related financial billing role. - Technical Proficiency: Strong MS Excel skills and hands-on experience using ERPs or billing/ collections management systems for financial reporting and analytics. - Attention to Detail: Highly organized and detail-oriented, with the ability to prioritize tasks, manage high transaction volumes, and regularly meet multiple tight deadlines under minimal supervision. - Communication: Strong interpersonal and diplomatic communication skills (both oral and written) to effectively interact with Partners and with internal teams. - Analytical Thinking: Creative problem solver with a process-driven approach to work, capable of analyzing data to validate deductions and improve financial health. Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is [$63,709 - $74,952]. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.

• Oversee various aspects of month-end/year-end close accounting processes • Maintenance of the general ledger • Execution of internal controls • Day-to-day supervision of multiple Accountants • Interact with key stakeholders across the organization while providing accounting support and analysis to management

• Lead the investigation and resolution of complex customer deductions, including chargebacks, pricing errors, returned goods, promotional discrepancies, and other financial disputes. • Review and analyze large volumes of deduction data, including customer contracts, invoices, shipping documents, and payment histories, to resolve issues promptly and accurately. • Act as the escalation point for challenging deductions and disputes, working directly with customers and internal teams to resolve issues that cannot be handled by junior staff. • Provide guidance on complex deduction issues and collaborate with the team to develop best practices and improve overall team performance. • Serve as the primary point of contact for key customers regarding deduction disputes, ensuring timely and effective resolution. • Build and maintain strong relationships with key customers, including negotiating favorable outcomes and preventing future deduction issues. • Collaborate with sales and customer service teams to ensure consistent communication with customers and address concerns proactively. • Prepare and present comprehensive deduction reports to senior management, analyzing trends, identifying root causes, and recommending improvements. • Conduct in-depth analysis of deductions to identify recurring patterns or systemic issues that may require changes to processes or agreements. • Monitor the effectiveness of resolution strategies and provide data-driven insights to senior leadership to improve operational efficiency. • Drive the development and implementation of new processes, policies, and tools to enhance deduction management efficiency, reduce chargebacks, and minimize financial risk. • Identify and lead initiatives to streamline deduction processes, leveraging technology and best practices to improve team performance and customer satisfaction. • Work cross-functionally with the finance, sales, and operations teams to improve the accuracy of invoicing, shipment tracking, and other processes that impact deductions. • Ensure that all deduction activities are compliant with internal controls, company policies, and customer agreements. • Work closely with the finance team to ensure that deductions are properly recorded in the financial system and reconciled in a timely manner. • Assist in audit preparation, ensuring all deduction-related documentation is accurate, complete, and compliant with accounting standards and regulations.

• Work aged receivables utilizing A/R reports • Review and assess adjudicated claims for timely and proper payment of outstanding balances. • Research, correct, and resubmit or reprocess unpaid claims as necessary • Verify validity of account balance by researching, reviewing and ensuring accuracy of payment and adjustment posting • Identify liability with guarantor and transfer balances timely and appropriately • Review and interpret Explanation of Benefits (EOB) for denials and underpayment of codes • Research and resolve denials and underpayments with insurance carriers • Submit carrier appeals and reconsideration requests in a timely manner • Process insurance refund requests as necessary and according to policy and procedure • Meet productivity goals/benchmarks as set and communicated by Billing Manager • Serve as primary customer service representative for payer inquiries/calls and secondary for patient inquiries/calls • Maintain confidentiality of patient information • Work collaboratively with other Coding, Billing, Front desk and departments as needed