• Lead the investigation and resolution of complex customer deductions, including chargebacks, pricing errors, returned goods, promotional discrepancies, and other financial disputes. • Review and analyze large volumes of deduction data, including customer contracts, invoices, shipping documents, and payment histories, to resolve issues promptly and accurately. • Act as the escalation point for challenging deductions and disputes, working directly with customers and internal teams to resolve issues that cannot be handled by junior staff. • Provide guidance on complex deduction issues and collaborate with the team to develop best practices and improve overall team performance. • Serve as the primary point of contact for key customers regarding deduction disputes, ensuring timely and effective resolution. • Build and maintain strong relationships with key customers, including negotiating favorable outcomes and preventing future deduction issues. • Collaborate with sales and customer service teams to ensure consistent communication with customers and address concerns proactively. • Prepare and present comprehensive deduction reports to senior management, analyzing trends, identifying root causes, and recommending improvements. • Conduct in-depth analysis of deductions to identify recurring patterns or systemic issues that may require changes to processes or agreements. • Monitor the effectiveness of resolution strategies and provide data-driven insights to senior leadership to improve operational efficiency. • Drive the development and implementation of new processes, policies, and tools to enhance deduction management efficiency, reduce chargebacks, and minimize financial risk. • Identify and lead initiatives to streamline deduction processes, leveraging technology and best practices to improve team performance and customer satisfaction. • Work cross-functionally with the finance, sales, and operations teams to improve the accuracy of invoicing, shipment tracking, and other processes that impact deductions. • Ensure that all deduction activities are compliant with internal controls, company policies, and customer agreements. • Work closely with the finance team to ensure that deductions are properly recorded in the financial system and reconciled in a timely manner. • Assist in audit preparation, ensuring all deduction-related documentation is accurate, complete, and compliant with accounting standards and regulations.

• Work aged receivables utilizing A/R reports • Review and assess adjudicated claims for timely and proper payment of outstanding balances. • Research, correct, and resubmit or reprocess unpaid claims as necessary • Verify validity of account balance by researching, reviewing and ensuring accuracy of payment and adjustment posting • Identify liability with guarantor and transfer balances timely and appropriately • Review and interpret Explanation of Benefits (EOB) for denials and underpayment of codes • Research and resolve denials and underpayments with insurance carriers • Submit carrier appeals and reconsideration requests in a timely manner • Process insurance refund requests as necessary and according to policy and procedure • Meet productivity goals/benchmarks as set and communicated by Billing Manager • Serve as primary customer service representative for payer inquiries/calls and secondary for patient inquiries/calls • Maintain confidentiality of patient information • Work collaboratively with other Coding, Billing, Front desk and departments as needed

• Review all clinical documentation to code and post-surgery charges and hospital charges for insurance billing • Assist with CPT and ICD 10 coding • Will keep lines of communication open with Team Lead and Supervisor • Maintains all patient information according to the established patient confidentiality policy • Maintains compliance with all governmental and regulatory requirements • Responsible for completing, in a timely manner, all mandated training and in-services, including but not limited to annual OSHA training and PPD placements • Responsible for working Accounts Receivable (AR) for assigned providers • Review assigned provider surgical schedules • Performs all other duties as assigned

It’s More Than a Career, It’s a Mission. Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day. Our Mission People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world. Our Accounts Receivable Analyst is responsible for the collection of client receivables in accordance with contractual agreements. This includes review, maintenance and resolution of disputes, review of Clinical Trial revenue and expenses, review of study accounts receivable aging, patient accounts and pass through invoices, study finance trackers, patient trackers and contracts, as well as interaction with various departments in order to determine the validity of charges as well as the collection of those charges from sponsors. Additionally, this position provides assistance to the Finance and Budget & Contracts departments on specifically identified projects and tasks listed below. This often involves analyzing multiple documents and often complex data to determine collectability of receivables. This is a fully remote position based in the US; relocation assistance and visa sponsorship are not available. Duties include but are not limited to: - Monitor assigned accounts: review aging, look for irregularities, non-payments, and delayed payments in customer accounts - Contact Sponsors/CROs via phone to follow on unpaid/open invoices and ensure timely payments are received - Investigate and resolve sponsor, patient and customer disputes - ​Maintaining a strong business relationship with the Sponsors/CROs as the primary contact and voice for Sarah Cannon Research Institute in regards to payment of receivables - Reconcile financial study data with data provided by Sponsors/CROs as needed. - Review, interpret and discuss contracts internally and with clients to assist with resolving payment or dispute issues - Review medical procedure invoices in relation to the contracts to determine eligibility for reimbursement of costs - Identify, report on and work with supervisor to resolve trends that negatively impact payment or workflows - Work with other departments (i.e. Accounting, Treasury, Contracting) to resolve billing questions as needed. - Other duties as assigned Qualifications for success include: - Bachelor's Degree preferred, experience may be substituted for education - 1+ year work experience reading and comprehending complex documents and identify financial impacts - Clinical Research experience highly preferred - Understanding of clinical financial systems and EMRs About Sarah Cannon Research Institute Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 750 first-in-human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA today. SCRI’s research network brings together more than 1,300 physicians who are actively enrolling patients into clinical trials at more than 250 locations in 24 states across the U.S. Please click here to learn more about our research offerings. We care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse colleague population and ensure they are the healthiest versions of themselves. For more information regarding benefits through our parent company, McKesson, please click here. As part of Total Rewards, we are proud to offer a competitive compensation package. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.