• Successfully and effectively address all calls and cases received in the Service Center. • Maintain accurate call records of customer interactions or transactions, including recording details of inquiries, complaints, or comments, to include action steps taken to resolve the reason for the call. • Perform outbound calls to obtain information to complete specimen or billing processing and/or investigate order issues. • Process and facilitate requests for amended reports, add-on tests, cancellation requests, and data entry errors. • Access, enter, update, and maintain accurate customer account information in Laboratory Information System, CRM, and other software platforms while speaking with the caller in real time. • Provide technical support for MH customer portal. • Route calls and cases to other departments when appropriate. • Ensure HIPAA, Confidentiality, and compliance policies, procedures, and standards are always adhered to. • Accurately process new client registrations, service contracts, customer agreements, and practice update forms. • Utilize subject matter expertise to proactively identify customer training opportunities. • Effectively build rapport with diverse internal and external customer base. • Maintain competencies required for the position and specific areas assigned. • Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to. • Perform other duties and special projects as assigned.

• Provide real-time operational support to providers when immediate outreach is needed (i.e., rescheduling visits, contacting patients or family members) • Act as a central point of coordination with the Medical Director during provider call-outs, technical issues, or when visits extend beyond scheduled time • Manage and optimize schedules for a mixed workforce of 1099 and W2 physicians to ensure consistent staffing during peak demand • Proactively contact and support impacted patients when scheduling changes or delays occur • Monitor and help ensure fairness and consistency in leave usage, flagging outliers or concerns to leadership • Ensure provider calendars accurately reflect approved availability, identifying and escalating unapproved or anomalous blocks • Support pilot scheduling initiatives (evenings, weekends, extended hours) by tracking utilization, no-show rates, and provider participation • Maintain clear documentation and communicate operational issues, trends, and recommendations to leadership • Collaborate closely with clinical, operations, and technical teams to resolve issues quickly and effectively • Take on other operational duties as assigned in support of a growing telehealth organization

Summary Our Trader Support Team drives our user satisfaction and is mentioned repeatedly as a reason our users would refer our company to others. As we grow, we want to ensure that we keep this team packed with positive attitudes, user-focused people, and team players. This role will have the opportunity to learn about the financial markets, hone leadership skills, and take ownership of initiatives, all to continue driving the enthusiastic support of our traders. While everyone works remotely, the expectation is that we are in constant communication with each other. The successful candidate will be trader-focused, positive-results-driven, eager to learn new technical skills quickly, and will love working as part of a team. Training takes place during the first three weeks of employment, with required hours from 8:00 a.m. to 5:00 p.m. CST Monday-Friday. After training, full-time availability Monday through Friday is required. This means working 8 hours (plus a 30-min lunch break) starting 7:00am (CT). For instance: - 7:00am-3:30pm. - 7:30am-4:00pm. - 8:00am-4:30pm. - 8:30am-5:00pm. Expected Start Date: April 2026 Key Responsibilities - Own trader interactions from start to resolution through all of our support channels which include; live chat, phone calls, and Discord. - Use technical ability to master trading platforms, internal tools, and proprietary systems. - Maintain in-depth product knowledge through ongoing education. - Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary. - Make every trader interaction complete; using empathy as well as knowledge. - Actively participate in improving Topstep’s trader-focused Learning Center, and our internal knowledge bases. - Contribute to team goals by focusing on cSAT, Quality Assurance, and overall response times. - Educate both existing and potential traders in their understanding of how Topstep works. - Participate in beta testing new features. - Contribute to the overall growth and innovation of the company through idea generation and active participation in collaborative team projects. - Join us in shaping the future of Topstep, where your unique perspective and skills will play a vital role in driving success and satisfaction for our global community of traders. Required Qualifications and Key Competencies - Access to highspeed internet. - Ability to type a minimum of 30 WPM. - Bachelor’s degree or comparable professional experience is preferred. - Must be able to attend a training for all three weeks from 8:00 a.m. to 5:00 p.m. CST. - Outstanding interaction with traders is your top priority. - Reasonable understanding of white-glove care. - Minimum of one year experience in a customer contact position. - Familiarity with CRM tools. - Full-time availability Monday-Friday. This means working 8 hours (plus a 30-min lunch break) starting between 7:00am- 8:00 am (CT). For instance: - 7:00am-3:30pm. - 7:30am-4:00pm. - 8:00am-4:30pm. - 8:30am-5:00pm. - Comfort with remote work and asynchronous tools to communicate. - Desire for proactive communication with your colleagues. - Strong organizational skills. - Both goal- and results-oriented. - Ability to handle ambiguity with confidence and ease. - Willingness to notice and suggest improvements when necessary. - Actively seeks feedback for continuous improvement. Company Culture & Perks - Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication. - Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded. - Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees. - Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness. New Hire Base Salary Range - $26.44/hr. - Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. - The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. Equal Opportunity Employer Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws. Interested in the role? Apply today with your resume!

Description Travel Experience Coordinators help travelers organize meaningful trips by assisting with destination research, itinerary planning, and travel recommendations. This role focuses on creating enjoyable travel experiences by guiding clients through the planning process and ensuring their trip details come together smoothly. Coordinators begin by learning about the traveler's interests, travel style, and preferred destinations. They then research available travel options including resorts, cruises, tours, and activities that match the client's vision for their trip. Coordinators provide curated recommendations and assist in organizing travel components such as accommodations, excursions, and transportation. An important aspect of the role involves maintaining clear communication with travelers throughout the planning journey. Coordinators answer questions, share helpful travel insights, and provide updates that keep travelers informed and confident about their upcoming trip. Travel Experience Coordinators often work with individuals, couples, families, and small groups looking to explore new destinations or celebrate special occasions through travel. Advisors who are detail-oriented, organized, and passionate about travel tend to thrive in this environment. This role provides an opportunity to develop travel industry knowledge while helping clients create memorable travel experiences.