Summary Our Trader Support Team drives our user satisfaction and is mentioned repeatedly as a reason our users would refer our company to others. As we grow, we want to ensure that we keep this team packed with positive attitudes, user-focused people, and team players. This role will have the opportunity to learn about the financial markets, hone leadership skills, and take ownership of initiatives, all to continue driving the enthusiastic support of our traders. While everyone works remotely, the expectation is that we are in constant communication with each other. The successful candidate will be trader-focused, positive-results-driven, eager to learn new technical skills quickly, and will love working as part of a team. Training takes place during the first three weeks of employment, with required hours from 8:00 a.m. to 5:00 p.m. CST Monday-Friday. After training, full-time availability Monday through Friday is required. This means working 8 hours (plus a 30-min lunch break) starting 7:00am (CT). For instance: - 7:00am-3:30pm. - 7:30am-4:00pm. - 8:00am-4:30pm. - 8:30am-5:00pm. Expected Start Date: April 2026 Key Responsibilities - Own trader interactions from start to resolution through all of our support channels which include; live chat, phone calls, and Discord. - Use technical ability to master trading platforms, internal tools, and proprietary systems. - Maintain in-depth product knowledge through ongoing education. - Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary. - Make every trader interaction complete; using empathy as well as knowledge. - Actively participate in improving Topstep’s trader-focused Learning Center, and our internal knowledge bases. - Contribute to team goals by focusing on cSAT, Quality Assurance, and overall response times. - Educate both existing and potential traders in their understanding of how Topstep works. - Participate in beta testing new features. - Contribute to the overall growth and innovation of the company through idea generation and active participation in collaborative team projects. - Join us in shaping the future of Topstep, where your unique perspective and skills will play a vital role in driving success and satisfaction for our global community of traders. Required Qualifications and Key Competencies - Access to highspeed internet. - Ability to type a minimum of 30 WPM. - Bachelor’s degree or comparable professional experience is preferred. - Must be able to attend a training for all three weeks from 8:00 a.m. to 5:00 p.m. CST. - Outstanding interaction with traders is your top priority. - Reasonable understanding of white-glove care. - Minimum of one year experience in a customer contact position. - Familiarity with CRM tools. - Full-time availability Monday-Friday. This means working 8 hours (plus a 30-min lunch break) starting between 7:00am- 8:00 am (CT). For instance: - 7:00am-3:30pm. - 7:30am-4:00pm. - 8:00am-4:30pm. - 8:30am-5:00pm. - Comfort with remote work and asynchronous tools to communicate. - Desire for proactive communication with your colleagues. - Strong organizational skills. - Both goal- and results-oriented. - Ability to handle ambiguity with confidence and ease. - Willingness to notice and suggest improvements when necessary. - Actively seeks feedback for continuous improvement. Company Culture & Perks - Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication. - Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded. - Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees. - Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness. New Hire Base Salary Range - $26.44/hr. - Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. - The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. Equal Opportunity Employer Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws. Interested in the role? Apply today with your resume!

Description Travel Experience Coordinators help travelers organize meaningful trips by assisting with destination research, itinerary planning, and travel recommendations. This role focuses on creating enjoyable travel experiences by guiding clients through the planning process and ensuring their trip details come together smoothly. Coordinators begin by learning about the traveler's interests, travel style, and preferred destinations. They then research available travel options including resorts, cruises, tours, and activities that match the client's vision for their trip. Coordinators provide curated recommendations and assist in organizing travel components such as accommodations, excursions, and transportation. An important aspect of the role involves maintaining clear communication with travelers throughout the planning journey. Coordinators answer questions, share helpful travel insights, and provide updates that keep travelers informed and confident about their upcoming trip. Travel Experience Coordinators often work with individuals, couples, families, and small groups looking to explore new destinations or celebrate special occasions through travel. Advisors who are detail-oriented, organized, and passionate about travel tend to thrive in this environment. This role provides an opportunity to develop travel industry knowledge while helping clients create memorable travel experiences.

• Provide real-time operational support to providers when immediate outreach is needed (i.e., rescheduling visits, contacting patients or family members) • Act as a central point of coordination with the Medical Director during provider call-outs, technical issues, or when visits extend beyond scheduled time • Manage and optimize schedules for a mixed workforce of 1099 and W2 physicians to ensure consistent staffing during peak demand • Proactively contact and support impacted patients when scheduling changes or delays occur • Monitor and help ensure fairness and consistency in leave usage, flagging outliers or concerns to leadership • Ensure provider calendars accurately reflect approved availability, identifying and escalating unapproved or anomalous blocks • Support pilot scheduling initiatives (evenings, weekends, extended hours) by tracking utilization, no-show rates, and provider participation • Maintain clear documentation and communicate operational issues, trends, and recommendations to leadership • Collaborate closely with clinical, operations, and technical teams to resolve issues quickly and effectively • Take on other operational duties as assigned in support of a growing telehealth organization

Company Description Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Job Description The Master Lock Consumer Service team is comprised of front-line professionals who take pride in ensuring an excellent customer experience. They are the personal connection between our company and our customers. YOUR ROLE: As the Customer Solutions Representative, you are the “Voice of Master Lock” that consumers interact with when they have product or warranty questions. You will provide world-class customer service to our consumers and receive paid virtual training in Master Lock products to make sure you are ready to assist our customers. Before the completion of training and to ensure you are ready for the role, you will be paired with a tenured teammate to prepare for success in your new career. Master Lock offers a competitive starting rate of $37k/yr ($17.79/hour) and benefits from day one, which include medical, dental, vision, annual bonus opportunities, paid time off, 401K, profit sharing, product discounts, and more. This position is 100% remote and Master Lock provides all the necessary equipment for you to be successful! If this sounds like the position for you, our next training will begin on May 4, 2026 with training hours of 8:00 am-4:30 pm CST (M-F). After training you will transition to our regular contact center hours of Monday - Friday 8:30am - 5:00pm Central Time. Qualifications What you will be doing: - Delivers a consumer experience that drives unsolicited, positive “word of mouth” advertisement for Master Lock - Manages inbound calls from consumers to resolve product and technical support issues. This includes identifying and determining the problem and cause, and explaining the best resolution - Efficient use of technology to assist consumers with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product. - Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and Master Lock - Maintains professional composure during interactions - Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures - Records consumer demographics, product information, and troubleshooting efforts as required - Performs other duties and/or special assignments as needed Qualifications: - High School diploma or equivalent required. College degree or currently working towards the completion of a college degree is strongly preferred. - 2 years experience in a contact center or other fast-paced customer service environment required. - Excellent professional communication skills required, both verbal and written - Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus - Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation - Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork - Incumbent must have access to a Static IP address and meet internet speed requirements - Incumbent must pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy Additional Information Fortune Brands believes in fair and equitable pay. The base salary range for this role is: $37,000 USD. with the required equipment being provided by Fortunes Brands. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.