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Making Consumers Your Most Valuable Marketing Channel.
Customer Success Manager
Location
United States
Posted
150 days ago
Salary
0
Seniority
Senior
Job Description
Customer Success Manager
Statusphere
• Build and maintain strong customer relationships, understanding their business needs and guiding them to success with Statusphere. • Act as the primary point of contact from onboarding to renewal, driving product adoption and uncovering upsell opportunities. • Provide strategic guidance to ensure customers maximize the platform’s value and achieve their marketing goals. • Identify customer challenges and proactively develop solutions, collaborating with Sales, Product, and Marketing teams. • Manage renewals, expansions, and accurate forecasting for all assigned accounts. • Help shape the product roadmap by gathering and sharing customer requests/insights. • Develop scalable best practices, educational materials, and training resources to enhance client retention & success. • Lead consultations and one-on-one demos to educate customers on platform features. • Stay ahead of influencer marketing trends and position yourself as a subject matter expert for customers. • Drive customer value by monitoring growth indicators, mitigating risks, and fostering long-term loyalty. • Contribute to building scalable processes and frameworks that support Customer Success and platform growth. • Leverage strong project management skills to ensure seamless campaign execution. • Achieve deep expertise in Statusphere’s offerings and be the go-to resource for micro-influencer marketing insights for clients.
Job Requirements
- 3-5+ years of experience in B2B SaaS customer success, account management, or consulting, working with mid-market or large consumer brands.
- 3+ years of experience in influencer marketing, social media marketing, or digital advertising.
- A strategic, data-driven mindset with a proven track record of driving customer adoption, retention, and expansion revenue.
- Strong business acumen and the ability to understand customer needs, industry trends, and marketing strategies.
- Excellent communication and presentation skills, with the ability to establish credibility with executives.
- Ability to travel.
- AI-fluent: you already use AI in your daily workflow for tasks like reporting, automation, presentations, or client communication.
- A proactive problem-solver who identifies challenges and develops solutions to drive customer success.
- Experience forecasting renewals and expansions while managing a book of business at scale.
- Highly organized with the ability to manage multiple clients and priorities in a fast-paced startup environment.
- Collaborative, self-motivated, coachable, and resilient - always striving for excellence and thrives in a dynamic, evolving environment.
- Passion for innovation and a deep interest in influencer marketing, social commerce, and consumer trends.
Benefits
- Medical, Dental, and Vision insurance benefits
- Unlimited PTO + paid holidays
- 4% 401(k) match
- Work from anywhere – fully remote flexibility
- Paid parental leave
- Employee stock options
- Opportunities for growth & leadership in a fast-growing company
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