What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. In your role as Senior Field Genomics Support Scientist, you will have the opportunity to work with key opinion leaders throughout the United States and Canada to help them implement and innovate with our industry leading genomic analysis platforms including Emedgene and Illumina Connected Insights. You will develop deep scientific and technical knowledge of the platform and its capabilities and use it to help our customers quickly scale their ability to interpret genomic data and cultivate successful customer relationships. Your feedback and expertise will also be critical to driving innovation in the platform through frequent work with our product development team. You will have the opportunity to advocate for your customers’ needs and to participate in early access and feedback for new versions. You will also work alongside an award-winning team skilled at partnering with customers to improve all aspects of our customers informatics environment from wet lab to secondary and tertiary analysis. If you’re passionate about the future of genomics, enjoy a multi-disciplinary, fast-paced and innovative environment, and have great communication, project management, and technical skills, this is the role for you! Responsibilities: - Develop a deep scientific and technical knowledge of the Illumina’s genomic analysis products with a focus on tertiary products - Connect customer requirements with platform functionality to streamline analysis workflows and ensure customer success - Use genetics and platform knowledge to consult with customers and optimally implement analysis SOPs to customer requirements - Work closely with the technical support and development teams to troubleshoot and solve challenging genomic analysis problems - Consult as a commercial subject matter expert for Illumina software solutions - Participate in productization discussions for new platform features. Test new platform features and gather feedbackfrom current customers. Requirements: - Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience. - Experience in genomic variant interpretation required, including applying guidelines set out by ACMG and ClinGen for SNVs and CNVs. This experience should include working with population frequency databases (gnomAD, DGV, etc.), classification databases (ClinVar, ClinGen, MitoMap, etc.) in silico prediction models (REVEL, spliceAI, CADD, etc.) and disease databases (OMIM, MONDO, Orphanet, etc.). - Working understanding of sequencing data analysis including common alignment and variant calling tools and file formats required. - Experience in writing variant interpretations and genetic test reports preferred. - Prior experience supporting customers especially in a highly scientific / technical field preferred - Excellent troubleshooting, communication, organizational and interpersonal skills highly valued - MS or PhD in a Life Science degree (Genetics, Molecular Biology, Computational Biology) or equivalent genomic research or clinical background preferred The estimated base salary range for the Sr Field Genomics Support Scientist role based in the United States of America is: $107,700 - $161,500. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off. We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Senior Technical Account Manager (TAM), you will serve as a strategic technical advisor and executional lead for Rithum’s enterprise and strategic clients. Building on deep technical acumen and client-facing experience, you will guide integration planning, lead optimization initiatives, and provide ongoing oversight of platform performance. You will partner closely with Client Success Managers, Solution Architects, Product, and Engineering to ensure that clients receive tailored, value-driven guidance throughout their lifecycle. In this role, you will own complex technical workstreams, influence technical best practices, and contribute to the continuous improvement of the TSM function. Responsibilities - Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources. - Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities. - Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion. - Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals. - Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions. - Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams. - Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution. - Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients. - Maintain deep knowledge of platform functionality, data flows, and emerging capabilities. - Contribute to internal knowledge sharing and standardization of technical best practices across the TAM team, coaching and mentoring less experienced TAMs. Qualifications Minimum Qualifications - 3+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer. - Proven experience supporting complex enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization. - Strong understanding of APIs, data mapping, and feed architecture. - Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders. - Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools. - Excellent problem-solving skills, with a focus on root cause analysis and resolution. - Strong verbal and written communication skills. Preferred Qualifications - Bachelor's degree in business, engineering, computer science or related technical field. - 5+ years in technical account management, solution engineering, or implementation roles. - eCommerce or product data platform experience. - Experience working in cross-functional teams and navigating complex stakeholder environments. - Familiarity with SaaS deployment models and scalable system design. - Experience working with enterprise or strategic clients in eCommerce or retail technology. Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: - Partner with the leading brands and retailers. - Connect with passionate professionals who will help support your goals. - Participate in an inclusive, welcoming work atmosphere. - Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. - Receive industry-competitive compensation and total rewards benefits. We believe in transparency and fairness in our compensation practices. For this position, the expected base pay range is: $65,000-$130,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives. For this position, the expected discretionary bonus is 10% of the annual base salary. Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 - A 6% 401(k) match - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave - Accident, critical illness, and hospital indemnity insurance - Pet insurance - Legal assistance and identity theft insurance plans - Life insurance 2x salary - Access to the Calm app and the Employee Assistance Program - $65/month Remote work stipend for internet - Culture and team-building activities - Tuition assistance - Career development opportunities - Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Senior Technical Account Manager (TAM), you will serve as a strategic technical advisor and executional lead for Rithum’s enterprise and strategic clients. Building on deep technical acumen and client-facing experience, you will guide integration planning, lead optimization initiatives, and provide ongoing oversight of platform performance. You will partner closely with Client Success Managers, Solution Architects, Product, and Engineering to ensure that clients receive tailored, value-driven guidance throughout their lifecycle. In this role, you will own complex technical workstreams, influence technical best practices, and contribute to the continuous improvement of the TSM function. Responsibilities - Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources. - Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities. - Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion. - Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals. - Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions. - Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams. - Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution. - Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients. - Maintain deep knowledge of platform functionality, data flows, and emerging capabilities. - Contribute to internal knowledge sharing and standardization of technical best practices across the TAM team, coaching and mentoring less experienced TAMs. Qualifications Minimum Qualifications - 3+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer. - Proven experience supporting complex enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization. - Strong understanding of APIs, data mapping, and feed architecture. - Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders. - Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools. - Excellent problem-solving skills, with a focus on root cause analysis and resolution. - Strong verbal and written communication skills. Preferred Qualifications - Bachelor's degree in business, engineering, computer science or related technical field. - 5+ years in technical account management, solution engineering, or implementation roles. - eCommerce or product data platform experience. - Experience working in cross-functional teams and navigating complex stakeholder environments. - Familiarity with SaaS deployment models and scalable system design. - Experience working with enterprise or strategic clients in eCommerce or retail technology. Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: - Partner with the leading brands and retailers. - Connect with passionate professionals who will help support your goals. - Participate in an inclusive, welcoming work atmosphere. - Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. - Receive industry-competitive compensation and total rewards benefits. We believe in transparency and fairness in our compensation practices. For this position, the expected base pay range is: $65,000-$130,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives. For this position, the expected discretionary bonus is 10% of the annual base salary. Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 - A 6% 401(k) match - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave - Accident, critical illness, and hospital indemnity insurance - Pet insurance - Legal assistance and identity theft insurance plans - Life insurance 2x salary - Access to the Calm app and the Employee Assistance Program - $65/month Remote work stipend for internet - Culture and team-building activities - Tuition assistance - Career development opportunities - Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

• Provide product expertise to clients and develop a deep understanding of client’s business practices and operating environment. • Monitor support request flow for assigned clients and aggregate common issues for broader resolution (i.e. product enhancements, training, etc.). • Become intimately involved with clients’ configurations and architecture to assist with outcomes. • Work closely with PDE (Product Development & Engineering) to identify features and functionality that are trending among Routeware customers that will provide more value to customers, as well as provide opportunities for revenue growth. • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors. • Develop and understand the client’s technical environment, product configurations, and business processes. • Liaise with engineering teams to resolve escalated technical issues where appropriate. • Assist with challenging client requests or issue escalations as needed. • Cultivate a strong culture of talent development. • Instill a customer-first culture, focused on placing Routeware customers at the forefront of every business decision. • Focus on scalability and a growth mindset with a detailed focus on providing exceptional service to Routeware customers. • Understands Routeware technology, product offerings, and industries served. • Fosters and promotes innovative thinking and collaboration across teams. • Mentors team and cross team members, helping them to develop skills and capabilities in support of their professional growth. • Leads and contributes to Account Management initiatives as needed. • Ability to travel up to 50%.