• Play the role of “Agile Release Train Engineer” OR Program Manager managing cross skilled teams in assigned Agile Release Train (ART) • Be first line of defense to shield delivery teams from planned and unplanned needs for various purposes. • Collaborate with Transformation leadership team to develop Objective and Key Results (OKR’s) for L4 and below. • Manage intake process for the program and coordinate intakes through the phases of assessment, estimation & planning. • Manage scope change management practices and drive governance to ensure strong scope change control. • Manage Administration and Control of JIRA and Confluence • Drive and oversee coordination of cross-functional teams involved in the transformation to support all aspects of the program. • Manage the weekly forums of health measurement, dashboard generation, status reporting, risk monitoring, issue escalations, process audit & reporting. • Maintain the data sanity in tools like Jira, Confluence, Planview & SharePoint. • Organizers of cross ART collaborative sessions & cadences e.g. Retrospectives. • Drive alignment among delivery governance with organizational governance. • Establish quality standards to be followed across the teams. • Be the first line of integration with external teams for data measurement & data sharing e.g. L1 & L2 executive teams, Office of CTO, Office of CPO. • Be first line of integration with teams external to the program for cross dependency tracking e.g. with Insurance, Integration Services. • Monitor process adherence & activate remediation protocols where needed. • Provide support to other transformational services e.g. Organization Change Management, User Training, Knowledge Retention etc. using the data available in various tools.

Role Description - Define, build and lead cross-functional programs to deliver end-to-end solutions which solve various problems in technical and business domains. - Accountable for identifying and overcoming end-to-end, cross-functional problems in technical domains across client and/or server infrastructure. - Lead execution and delivery of solutions to resolve business problems via strategic thinking and on-the-ground leadership. - Drive and influence technical and product strategy, proactively identify problems, align on priorities, and set direction for a broadly cross-functional area. - Define and deliver on technical requirements that solve people or product problems, platform or infra requirements in conjunction with partners. - Define metrics & measurement, rollout, and scalable and sustainable operational plans. - Identify and improve inefficiencies in operation. - Telecommuting from anywhere in the U.S. allowed. Qualifications - Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Civil Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field. - 2 years of work experience in the job offered or a computer-related occupation. - Experience in technical product/program management. - Evaluating, defining, and improving end-to-end processes with functional and/or technical solutions. - Working across organizations to drive business decisions with technical and non-technical stakeholders. - Planning, deploying, or operation of cloud infrastructure technology. - Analytical, ambiguous problem-solving, and negotiation skills. - Scaling and connecting programs in a dynamic environment. Requirements - 2 years of experience in the following: - Technical product/program management. - Evaluating, defining, and improving end-to-end processes with functional and/or technical solutions. - Working across organizations to drive business decisions with technical and non-technical stakeholders. - Planning, deploying, or operation of cloud infrastructure technology. - Analytical, ambiguous problem-solving, and negotiation skills. - Scaling and connecting programs in a dynamic environment. Benefits - $229,222/year to $270,820/year + bonus + equity + benefits.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. AI transformation at Genesys shapes how teams work, make decisions, and deliver meaningful customer outcomes at scale. As a Transformation Readiness Manager, you will lead the people side of AI adoption across the enterprise, ensuring AI tools are embedded into daily workflows in ways that drive measurable business results. You will operate at the intersection of strategy, behavior change, and technology, partnering with senior leaders to translate AI investments into sustained performance improvement. At Genesys, we embrace empathy, move forward together, and go big in reimagining how organizations deliver exceptional experiences, and this role is central to building that capability internally. Key Responsibilities: - Lead enterprise-wide AI adoption strategies that drive measurable behavior change and business impact across functional areas - Own end-to-end change strategies for AI-enabled initiatives, aligning adoption plans with evolving business priorities and governance requirements - Partner with senior leaders in transformation, technology, and business functions to influence strategy and embed AI into core workflows - Conduct impact and readiness assessments focused on workflow redesign, capability gaps, and organizational risk - Design and implement engagement programs, champion networks, and leader enablement initiatives that accelerate sustained adoption - Define and track adoption metrics, translating data into actionable insights that continuously refine strategy in a fast-moving AI landscape - Coach leaders and managers through ambiguity, enabling confident decision-making as AI capabilities and use cases evolve Required Qualifications: - Demonstrate 5 to 7+ years of experience leading change management, digital transformation, or organizational development initiatives within enterprise environments - Deliver measurable adoption outcomes across complex, cross-functional programs with clear business impact - Influence senior leaders and stakeholders across multiple business units with strong executive presence and communication skills - Apply analytical thinking to define adoption metrics, assess impact, and translate insights into practical action plans - Navigate ambiguity and rapidly evolving priorities with resilience and adaptability Preferred Qualifications: - Support AI, automation, or advanced technology adoption initiatives within enterprise settings - Apply management consulting experience to enterprise-scale transformation efforts - Design human-centered change strategies that move beyond traditional, compliance-driven methodologies #LI-Remote Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $108,500.00 - $190,900.00 Benefits: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Brief Overview: Manages day-to-day execution of predefined and ad hoc engagements for pharmaceutical manufacturer clients. Serves as primary contact for delivery coordination and ensures high-quality, on-time execution aligned with product standards. Primary Job Duties & Responsibilities: - Manages engagement timelines, deliverables, and client communications - Translates product specifications into client-ready outputs and presentations. - Coordinates cross-functional contributors across analytics, product, and operation - Tracks engagement performance metrics and proactively mitigates risks - Ensures adherence to defined scope and delivery standards - Identifies process improvements to enhance scalability and efficiency - Supports revenue growth through identification of additional client needs - Provides guidance to Business Analysts to ensure analytical rigor and quality control Education - Bachelor's Degree required.(Business Administration, Data Science, Business Analytics, Informatics) - Master's Degree preferred (MBA, Data Science, Business Analytics, Informatics) Prior Relevant Work Experience - 6-8 years of experience in consulting, pharma services, data delivery, or client engagement leadership - Experience managing external client relationships required Pay Range The typical pay range for this role is: $106,605.00 - $260,590.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/16/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.