Description Dispatcher – Service Desk (Pacific Time Zone) Job Details Job Type: Full-Time Location: Remote – Pacific Time Zone Preferred Position Summary NOTE: In Office until fully trained / Remote – local applicant preferred The Service Desk Dispatcher serves as the primary coordination point for service requests supporting customers, partners, field technicians, and internal teams. This role manages incoming service requests, assigns technicians, and coordinates resources to ensure service delivery in accordance with customer agreements and service-level expectations. Dispatchers operate in a fast-paced service environment and must maintain accurate service records, monitor ticket progress, and communicate effectively with technicians, project managers, and customers. The role requires strong multitasking ability, attention to detail, and a calm, professional approach when managing multiple service requests simultaneously. Work Environment and Requirements • Remote position supporting Pacific Time Zone operations. • Dedicated workspace required. • Reliable high-speed internet connection required. • Ability to manage multiple service requests simultaneously while maintaining accurate records. Ability to work weekly alternating scheduled shifts of 6:00 AM – 3pm and 1:00pm - 10:00 PM Requirements **In Office position until operational proficiency has been completed then remote position supporting Pacific Time Zone operations.** Ability to work weekly alternating scheduled shifts of 6:00 AM – 3pm and 1:00pm - 10:00 PM • Receive and process incoming service requests from customers, partners, technicians, and internal teams. • Create service requests and tasks within the IFS system according to documented procedures. • Assign service calls to field technicians in coordination with project managers and operational leadership. • Maintain detailed ticket updates including technician assignments, progress notes, and service status. • Monitor system alerts and service queues to ensure compliance with customer service-level agreements. • Coordinate scheduling of onsite service visits, depot repairs, and project-related service work. • Track and follow up on shipments, equipment deliveries, and product returns related to service requests. • Create and maintain customer locations (“Places”) within the IFS system when required. • Monitor incoming communications through phone, email, and Microsoft Teams. • Escalate service issues or delays when necessary. • Communicate clearly and professionally with customers and internal teams. • Maintain organized service documentation and administrative records. Qualifications • High School Diploma or equivalent required. • One to two years of customer service experience preferred. • Previous dispatch or call center experience preferred. • Experience with ERP or service management platforms preferred (IFS, Salesforce, ServiceNow, Dynamics, SAP, Oracle, NetSuite or similar). • Proficiency with Microsoft Office applications including Outlook, Word, Excel, and PowerPoint. • Strong organizational, multitasking, and communication skills. • Ability to remain calm and organized while working in a fast-paced environment. • Ability to work independently with minimal supervision. Work Environment and Requirements • Remote position supporting Pacific Time Zone operations. • Dedicated workspace required. • Reliable high-speed internet connection required. • Ability to manage multiple service requests simultaneously while maintaining accurate records.

Location: Work from home (Pennsylvania) Shift: Days (United States of America) Scheduled Weekly Hours: 0 Worker Type: Temporary (Fixed Term) Exemption Status: No Job Summary: Participate in experiential learning that integrates knowledge and theory learned in the classroom with practical application and skills development in a clinical or professional setting. Job Duties: - Assist with supporting the assigned area, gaining practical application experience, and expanding their knowledge and skills base. - Interns will have the opportunity to observe the workplace and gain industry knowledge, while also performing job-specific tasks to assist with operations. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Position Details: Education: High School Diploma or Equivalent (GED)- (Required) Experience: Certification(s) and License(s): Skills: Communication, Computer Literacy, Group Problem Solving OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. - KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. - EXCELLENCE: We treasure colleagues who humbly strive for excellence. - LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. - INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. - SAFETY: We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

• Meet with PBM (Pharmacy Benefit Manager) vendors and groups to complete new group and renewal group implementations • Set up new group and renewal group implementations in the system based on selected PBM vendor with data elements, field mapping, naming conventions, file feed locations, platform, and back-end vendor • Coordinate and conduct IT (Information Technology) related activities such as ticket submissions and testing • Notate tasks and relevant dates for new group and renewal group implementations within Salesforce • Ensure that new group and renewal group implementation tasks are completed, file receipts confirmed, and hand off sheet routed to Invoice Processor team • Support escalations with a sense of urgency, regularly communicate with stakeholders, and see various processes through to completion.

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Job Title: Harware Asset Management Analyst Reporting To: Manager, IT Asset Work Schedule: Fully Remote or Hybrid if Local – Buffalo, NY Moog’s Corporate Group is seeking a highly organized, detail‑driven Hardware Asset Management (HAM) Analyst to join our IT Asset Management team. In this role, you will be critical in ensuring the accuracy, financial integrity, and operational efficiency of our global hardware lifecycle. You’ll manage vendor relationships, oversee procurement and inventory forecasting, support financial processes, and partner closely with IT, Finance, Sourcing, and Operations to keep our workforce equipped and productive. While this role is considered fully remote, the incumbent must live in the United States and be willing to travel to our Corporate Headquarters, in East Aurora, NY (a suburb of Buffalo), on a quarterly basis. To qualify for the Hardware Asset Management Analyst here is what we would expect you to bring to Moog… - Typically, a bachelor’s degree in computer science, MIS, related field, or related experience - Over six (6) years of experience in IT Asset Management or related disciplines. - Strong knowledge of ITAM and ITSM platforms. - Experience using ServiceNow’s HAM module - Experience working with hardware vendors - Excellent written and oral communication skills; demonstrated competence communicating with all levels of the organization It would also be beneficial if you had: - Relevant certifications (ITAM, ITIL v4, ISO 19770). - Experience with cloud licensing and SaaS management. - Familiarity with FinOps principles. - Experience with Scaled Agile Framework methodology. As the Hardware Asset Management Analyst, you will have the following responsibilities… Asset Lifecycle & Financial Oversight - Oversee global billing processes and manage end‑of‑lease hardware returns. - Review, validate, and approve monthly hardware invoices in partnership with IT Sourcing and Finance. - Review and sign hardware` lease schedules, ensuring accuracy and alignment with contractual terms. - Track and report annual computer spend to support budgeting and forecasting cycles. - Ensure compliance with corporate asset lifecycle policies, financial controls, and audit requirements. Inventory Management & Forecasting - Manage hardware inventory forecasting to maintain adequate supply for global workforce needs. - Monitor stock levels, refresh cycles, and deployment trends to proactively plan procurement. - Coordinate with warehouse and logistics teams to track shipments, returns, and asset movements. Procurement & Vendor Relations - Serve as primary liaison with hardware vendors to resolve issues and maintain strong relationships. - Gather hardware requirements from end users and provide accurate, timely quotes. - Review and approve hardware purchase requests in coordination with IT Sourcing. - Provide data‑driven insights to support contract discussions and vendor negotiations. Operational Coordination & Process Improvement - Collaborate with the ServiceNow platform team to implement updates, workflow changes, and enhancements to asset management module. - Maintain accurate asset records within ServiceNow and correct inaccuracies when identified. - Identify opportunities to streamline asset processes, reduce waste, and improve operational efficiency. ITSS Support & Hardware Process Guidance - Provide guidance to ITSS teams on hardware ordering, break/fix procedures, and asset return processes. - Support ITSS technicians by clarifying hardware standards, lifecycle expectations, and escalation paths. - Ensure ITSS teams follow established asset management processes and documentation requirements. User Support & Cross‑Functional Collaboration - Work directly with employees to understand hardware needs and recommend appropriate solutions. - Partner with IT leadership, Finance, Sourcing, and Operations to align asset strategy with organizational goals. - Collaboration with CMDB team to ensure alignment between CI and asset records within the database. How We Care for You: - Financial Rewards: great compensation package, annual profit sharing, matching 401k, and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts - Work/Life Balance: Flexible paid time off, holidays and parental leave program. - Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. - Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs - Diverse and Inclusive Workplace: Employee Resource Groups, cultural events, and celebrations. Salary Range Transparency: Buffalo, NY $105,000.00–$130,000.00 Annually Salary Range Disclaimer The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits. This position requires access to U.S. export-controlled information. EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787. No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Absent compliance with these pre-conditions resumes submitted directly to any Moog Inc. employee or affiliate will not qualify for fee payment, and therefore become the property of Moog Inc.