WE'RE HIRING A SERVICE DELIVERY MANAGER (NAM & LATAM Region) Excis is a global IT support leader, driven by innovation and collaboration. We are looking for a highly organized and relationship-focused Service Delivery Manager to lead and manage end-to-end projects—from conception to deployment—ensuring successful delivery, customer satisfaction, and alignment with business goals. - Client Presence: 190+ countries - Team: 6,000+ Engineers - Clients: 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex Partner Management challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! Key Responsibilities: - Service & Project Governance: Define and enforce service delivery standards. Supervise the end-to-end lifecycle of IT projects—from scoping and resource allocation to execution and closure. - Stakeholder & Vendor Management: Act as the primary point of contact for clients and executives. Manage third-party vendors to ensure contract compliance and service quality. - Operational Excellence: Oversee incident, change, and problem management processes, often within the ITIL framework. - Financial Oversight: Manage operational and CAPEX budgets, monitoring expenditure and ensuring the profitability of services. - Continuous Improvement: Identify bottlenecks in IT processes and implement innovative solutions or automation to enhance productivity. Requirements Experience: - 5–9 years of experience in IT Service Management or IT Infrastructure - 2–4 years of experience in leadership or supervisory roles - Proven experience managing Service Level Agreements (SLAs), incident management, and third-party vendors - Strong communication skills Education: - MCA or Bachelor's Degree in Computer Science, Information Technology, or a related field, or equivalent qualification. - Diploma or equivalent professional education in the IT domain. Technical Skills & Certifications: - Proficient in ITIL principles and best practices. - Strong working knowledge of Microsoft Office tools including Excel, PowerPoint, and Word. - PMP, PRINCE2, or equivalent project management certification is highly desirable. - Excellent verbal, written, and interpersonal communication skills, with the ability to present ideas clearly and persuasively. Language: - Ability to speak and communicate in English and Spanish Benefits Why Join Excis? - Be part of a collaborative and innovative global team driving industry-leading IT solutions. - Work remotely from anywhere with reliable internet access. - Professional growth and continuous learning opportunities. - Competitive compensation (commensurate with experience and local market rates). - Meaningful career advancement and the chance to contribute to the success of a global leader in IT services.

• Own a book of strategic customer accounts and serve as the primary point of contact for all technical questions, issue management, and problem resolution. • Advocate for customers and develop strong relationships to ensure effective utilization of Nerdio Manager and maximize customer value. • Utilize deep product and domain expertise to act as a trusted technical advisor for customers. • Guide customers through implementation and ongoing optimization of Nerdio Manager, provide best-practice recommendations, and drive adoption of new features and capabilities. • Collect and analyze customer usage and performance data to identify trends, understand adoption patterns, and surface insights that improve the customer experience. • Prepare and deliver Executive Business Reviews in partnership with the Customer Success Manager, focusing on value realization, risk, and new opportunities. • Partner closely with Sales, Customer Success, and Product to mitigate churn risk, identify expansion opportunities, and ensure ongoing customer success. • Maintain accurate and up-to-date records of customer interactions, activities, and technical initiatives in the CRM to support effective account management and forecasting.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Global Partner Engineering and Operations (PE&O) team is part of Stripe’s Global Partnerships organization and is responsible for managing the technical and operational aspects of new and existing product partnerships and programs. Positioned at the intersection of product, engineering, and partnerships, we focus on technical operational execution and optimization with financial ecosystem partners. We drive smooth technical onboarding and implementation with financial partners, we manage the ongoing engagement between Stripe and its partners, and we monitor and optimize stringent quality and performance targets. Our team also drives partner-agnostic programs and initiatives to address broad ecosystem challenges and builds technical solutions and tools that enhance operational efficiency and scalability. What you’ll do We are seeking a knowledgeable and proactive Technical Partner Manager to join our Global Partner Engineering & Operations (PE&O) Network partnerships team at Stripe. In this role, you will be responsible for building and maintaining strong relationships with our partners, facilitating technical integrations and launching new capabilities with new and existing partners, and ensuring the optimal performance of our solutions with financial partners. The ideal candidate will possess a blend of technical expertise and account management experience, with a focus on driving partner success. Responsibilities - Partner Management: Build and maintain strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support. - Technical Integration: Collaborate closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time. - Performance Tracking: Establish Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction. Regularly drive technical reviews to improve partner performance. - Cross-Functional Collaboration: Work across multiple Stripe teams—including Engineering, Product, and Partner Development—to support and drive process enhancements and technical solutions that benefit partners. - Incident Management: Assist in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently. - Operational Efficiencies: Identify inefficiencies within Stripe’s operating model, proposing and driving effective solutions (including both technical and operational requirements) to address them. - Training and Support: Provide ongoing training, documentation and support to partners, helping them leverage Stripe’s technology and products effectively. - Feedback Collection: Gather feedback from partners to inform improvements in internal processes and product functionalities, ensuring customer needs are addressed within the organization Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements - Bachelor’s degree in Business Administration, Computer Science, or a related field. - Minimum of 5 years of experience in partner management, technical project management, or business operations, especially managing external partnerships. - Proven ability to drive medium to large-sized technical projects in collaboration with external partners and cross-functional internal stakeholders. - Strong analytical and problem-solving skills, with experience leveraging data to enhance decision-making. - Excellent interpersonal and communication skills, capable of effectively conveying technical information to non-technical stakeholders. - Willingness to travel (30%) as partner needs require, and occasional off hours /rotational coverage for incidents. Preferred qualifications - Experience in banking, e-commerce, or payments; with knowledge of payment technologies and ecosystems is preferred.. - Basic to intermediate proficiency in SQL and XML is preferred. - Experience working in a SaaS or cloud-based technology environment. - Ability to thrive in an unstructured, fast-moving environment.

• Support delivery and consulting services to meet Veeam Software solution design and deliverables • Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.) • Assist with assessment and design of solutions as well as post-installation issues • Assist with Veeam Software solution implementation effort estimation • Create white papers, solutions guides, best practices, custom documentation, etc. • Deliver onsite knowledge transfer on Veeam Software solutions • Document configuration and completed activities • Analyze installed environments and guide optimal Veeam Software configurations • Facilitate communication between client and Veeam support • Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions • Provide input for improvement of process and documentation • Overnight business stays to meet company goals and objectives