Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage. Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills. We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more. Job Summary The Member Communications Manager plays a key role in advancing Mass General Brigham Health Plan’s mission to deliver an exceptional member experience through clear, compliant, and coordinated communications. Responsible for managing the governance of member communications across all lines of business—Commercial, Medicare, Medicaid, and DSNP—while ensuring alignment with regulatory requirements, brand standards, and strategic priorities. This position creates and manages the member marketing communications governance process to optimize engagement, retention, and satisfaction, and to help positively influence STARS, CAHPS, and NPS results. The role blends strategic oversight, operational excellence, and marketing communications expertise to enhance how members experience Mass General Brigham Health Plan’s communications ecosystem Essential Functions -Lead the member communications governance process, coordinating cross-functional collaboration with compliance, operations, clinical, pharmacy, and customer service teams. -Serve as the primary liaison supporting the SVP of Commercial and Medicare Markets in governance-related activities. -Maintain a centralized repository of all member communications for accuracy, compliance, and accessibility. -Ensure member communications meet regulatory, accessibility, and health literacy standards. -Collaborate with vendors to ensure proper branding, logo, tagline, and ID use. -Analyze communication effectiveness, engagement, and satisfaction metrics to inform future improvements. -Leverage insights from the customer experience team as part of the governance process to enhance communications and reduce abrasion. -Partner with compliance and quality to ensure materials adhere to CMS, EOHHS, NCQA, and 508 requirements. -Support cross-functional communication initiatives and committees focused on optimizing member experience. -Collaborate with other marketing teams and external partners to ensure coordinated and compliant communications. Qualifications Education - Bachelor's Degree required and Master's Degree preferred; experience can be considered in lieu of a degree Experience - At least 3-5 years of marketing experience required - At least 3-5 years of healthcare experience required - At least 3-5 years of experience leading cross-functional initiatives and building relationships with staff at all levels of the organization required Knowledge, Skills, and Abilities - Understanding of CMS and EOHHS communication requirements and strong collaboration with the owner of the centralized HPMS submission process. - Demonstrated success leading governance processes or cross-functional communication initiatives. - Experience writing and managing multi-channel communications within a regulated industry. - Familiarity with SharePoint, Salesforce, and CMS submission tools preferred. - Exceptional writing and editing skills with attention to plain language and accessibility. - Strong organizational and project management skills; able to manage multiple priorities. - Data-driven mindset and ability to interpret engagement and satisfaction metrics. - Collaborative communicator with the ability to influence across departments. - Strong knowledge of health literacy, cultural competency, and member-centered communication practices and processes. Additional Job Details (if applicable) Working Conditions: - This is a remote role that can be done from most US states but will require attendance at the office in Assembly Row, Somerville, at least quarterly Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $79,560.00 - $115,720.80/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Role Description We’re investing in a small number of high-quality, recurring content series that serve engineering leaders and technical decision-makers. As Senior Content Marketing Manager, you’ll own the execution and performance of those series. You’ll take clear strategic direction and turn it into consistent, well-produced installments that people look forward to. This is a role where you need to treat content like a product: - It must be differentiated, with a clear hook - It needs smart distribution - It needs performance tracking and iteration You’ll work closely with Product Marketing, Demand, Design, and external partners to make sure every installment ships on time and drives meaningful engagement. Qualifications - 4+ years experience in B2B content marketing or editorial roles - Proven track record of owning recurring content for a B2B brand or media organization - Demonstrated success working with technical subject matter experts - Ability to translate complex technical topics into clear, engaging narratives - A deep understanding of what it takes not just to publish content, but to build an audience - Strong project management and organizational skills - Experience distributing content and measuring performance Requirements - Clear positioning - Real subject matter expertise - Consistent production - Smart distribution - Relentless iteration Benefits - Full-time, permanent position with competitive compensation and stock options - Unlimited PTO - Extended health benefits and RRSP matching (Canada) - Employer sponsored health coverage and 401K matching (US) - Remote-friendly across North America; hybrid available in St. John’s, NL

• Write various content pieces per month: blog posts, guides, data studies, industry analysis • Ghostwrite the founder's LinkedIn posts (5x/week) with data insights, customer wins, and industry takes • Package proprietary data from 500M+ AI conversations into research reports that journalists cite and marketers share • Create social content for product launches, partnerships, and company milestones • Write and ship a weekly newsletter with original insights (not just curated links) • Develop long-form whitepapers and benchmark reports (e.g., "State of AI Search 2026") • Build comparison and alternative pages that rank and convert • Write guest posts and contributed articles for Search Engine Journal, Search Engine Land, and similar publications • Write case studies with real metrics: "How [Company] increased AI visibility by X% with Writesonic" • Create one-pagers, battlecards, and ROI frameworks the sales team uses daily • Write landing page copy for verticals (ecommerce, SaaS, finance, agencies) • Develop email sequences for enterprise nurture and PLG onboarding • Create webinar scripts, event materials, and speaker briefs • Write product-led content: feature deep-dives, use case guides, getting started docs • Create a repeatable content calendar tied to product launches, data releases, and industry events • Build templates and playbooks so content quality stays high at speed • Use AI tools daily to research, draft, and iterate (you should be faster than any traditional writer) • Track content performance: organic traffic, lead gen, citation in AI platforms, sales team usage • Maintain the brand voice guide and make sure everything Writesonic publishes sounds like Writesonic

About Writesonic We're making Generative Engine Optimization (GEO) as essential as SEO. Our platform helps brands track and improve their visibility across AI search platforms like ChatGPT, Claude, Perplexity, and Google AI Overviews. Companies like Amazon, Unilever, and Acer use us to win in AI search. We're YC-backed and competing in a market where AI discovery is exploding (companies report 10-12% of high-intent leads now come from AI search, up 400%+ YoY). About the Role We're looking for a Content Marketing Lead who produces high-quality content fast. Not a content strategist who creates briefs and delegates. A writer who ships. You'll own every piece of written content at Writesonic: blog posts, case studies, data research reports, thought leadership for the founder's LinkedIn, social posts, newsletters, whitepapers, and sales enablement materials. You're the voice of the company. The split: 60% thought leadership and brand content, 40% sales enablement and demand gen content. What makes this different: You're building the content engine for a category that's being defined right now. We have 500M+ conversations of proprietary AI search data, enterprise customers like Amazon and Unilever, and the most complete GEO platform in the market. The stories are there. Nobody's telling them yet. That's your job. What You'll Do Own Thought Leadership & Brand Content (60%) - Write various content pieces per month: blog posts, guides, data studies, industry analysis - Ghostwrite the founder's LinkedIn posts (5x/week) with data insights, customer wins, and industry takes - Package proprietary data from 500M+ AI conversations into research reports that journalists cite and marketers share - Create social content for product launches, partnerships, and company milestones - Write and ship a weekly newsletter with original insights (not just curated links) - Develop long-form whitepapers and benchmark reports (e.g., "State of AI Search 2026") - Build comparison and alternative pages that rank and convert - Write guest posts and contributed articles for Search Engine Journal, Search Engine Land, and similar publications Create Sales Enablement & Demand Gen Content (40%) - Write case studies with real metrics: "How [Company] increased AI visibility by X% with Writesonic" - Create one-pagers, battlecards, and ROI frameworks the sales team uses daily - Write landing page copy for verticals (ecommerce, SaaS, finance, agencies) - Develop email sequences for enterprise nurture and PLG onboarding - Create webinar scripts, event materials, and speaker briefs - Write product-led content: feature deep-dives, use case guides, getting started docs Build the Content System - Create a repeatable content calendar tied to product launches, data releases, and industry events - Build templates and playbooks so content quality stays high at speed - Use AI tools daily to research, draft, and iterate (you should be faster than any traditional writer) - Track content performance: organic traffic, lead gen, citation in AI platforms, sales team usage - Maintain the brand voice guide and make sure everything Writesonic publishes sounds like Writesonic What We're Looking For - 4+ years in B2B SaaS content marketing, ideally at companies in $2M-$20M ARR range - Published portfolio showing range: blog posts, case studies, data-driven research, social content - Has written for a technical audience (SEO, marketing ops, growth) without dumbing things down or using jargon - Can write a compelling 2,000-word article in a day, not a week - Experience ghostwriting for founders or executives on LinkedIn/Twitter - Has created content that directly generated pipeline or influenced deals (not just page views) - Understands SEO deeply enough to write content that ranks, not just reads well - Comfortable interviewing customers for case studies and extracting the metrics that matter - Power user of AI tools. Uses AI to go 3x faster, not to produce generic output - Strong editorial eye. Can self-edit ruthlessly. Hates filler, fluff, and AI-sounding copy - Knows the difference between content that looks good and content that drives action - Experience with Webflow, WordPress, or similar CMS (can publish without help) Bonus Points - Background in SEO, GEO, or AI search (you already understand the category) - Experience at a company where you were the first or only content person - Active personal blog, newsletter, or LinkedIn presence - Has worked with data teams to turn proprietary datasets into published research - Experience creating content for both self-serve and enterprise audiences Why Join Writesonic? - You'll define the voice of a new category, not just write about an existing one - Work directly with the founder. Your content shapes how the market thinks about AI search - Access to 500M+ conversations of proprietary data. No other content marketer in this space has this - Remote-first culture with flexibility and ownership - Join at the inflection point where GEO becomes as essential as SEO Ideal Fit You've been the content engine at a growing SaaS company. You wrote the blog posts, the case studies, the founder's tweets, and the sales one-pagers. You didn't wait for a content strategy deck. You shipped. You have strong opinions about what good B2B writing looks like (hint: it doesn't sound like a robot wrote it). You use AI tools daily but your output sounds distinctly human. You're fast, opinionated, and obsessed with quality. You want to build the content machine for the category that will reshape digital marketing.