• Manages all aspects of the client relationship and account management activities of the assigned client(s) • Sets and manages client expectations and account-related activities • Pursues and executes cross-sell, upsell and renewal motions across their BOB • Acts as liaison between the Boards of Trustees, and Professionals of the Benefit Funds with Zenith Operations Staff • Monitors revenue, expenses, and profitability of assigned client(s) • Oversees all aspects of relationships with vendors • Implements client requirements, filings, fund communications, and changes in benefit programs • Facilitates client meetings

**Responsibilities** - Build and lead a high-performing renewals organization for CogAT and Iowa assessments. - Operationalize renewal systems and processes to ensure predictable retention. - Drive account expansion through upsell, win-back, and usage-based growth strategies. - Partner with Marketing and Product to align messaging and customer value. - Refine Riverside Qualified Lead (RQL) process and collaborate with New Business leadership. - Reinforce pipeline hygiene and forecasting rigor - Hire, onboard, and develop POD leaders and reps aligned to a renewals-first growth model. - Establish clear expectations, performance standards, and coaching rhythms. - Foster a culture of ownership, excellence, and collaboration.

• Identify (KOLs) and the treatment landscape nationally including high prevalence areas of HDV management and treatment. • Build peer-level relationships with KOLs, investigators, academic thought leaders in hepatology, infectious disease and other appropriate specialties while maintaining their trust as scientific partner/collaborator. • Serve as a senior field-based MSL, conducting compliant, fair-balanced, non-promotional scientific exchange with key opinion leaders (KOLs), investigators, and other healthcare stakeholders in support of the Hepatitis D (HDV) program. • Develop and maintain deep expertise in HDV disease state, mechanism of action, clinical data, and emerging literature. • Identify unmet medical needs, emerging trends, and actionable insights; communicate these insights internally to the Global Medical Affairs Team (GMAT) to inform strategy. • Support medical education activities, advisory boards, scientific congresses, and investigator-initiated research (as appropriate). • Act as a player/coach, balancing individual field responsibilities with leadership and mentorship of MSLs as the organization expands. • Support the expansion of the MSL organization including hiring, onboarding, training, and field readiness. • Coach MSLs on scientific communication, stakeholder engagement, territory planning, and insight generation. • Establish performance expectations, provide ongoing feedback, and support professional development. • Help define field medical processes, best practices, and success metrics. • Foster a culture of scientific excellence, collaboration, accountability, and compliance. • Contribute to the development and execution of field medical strategy aligned with Mirum’s Medical Affairs objectives. • Support Medical Affairs initiatives across clinical development, launch readiness, and lifecycle management. • Work compliantly with cross-functional partners to support the overall brand strategy through effective communication of scientific information. • Provide leadership input into launch planning, resourcing, and long-term Medical Affairs organizational design. • Ensure all activities are conducted in compliance with company policies, SOPs, and applicable regulations.

• Recruiting, mentoring, and building a world-class team of sales engineering directors, managers, and individual contributors • Collaborating with sales leadership and clients to develop and execute winning segment and account-level strategies while owning the technical sales motion from start to finish • Refining and scaling the core sales engineering processes to ensure consistent execution and operational efficiency • Acting as a key technical leader and executive sponsor for strategic customers and partners, representing the company at industry events and executive briefings • Driving the technical strategy that positions our solutions as essential to the customer's long-term business objectives