As a Senior CX Learning Specialist, at Fanatics Betting & Gaming (FBG), you are responsible for ensuring that new Customer Experience Agents are onboarded effectively into their role. Reporting into the Manager, CX Learning, you will play an integral role in the Learning and Development team, as well as the Customer Service team. You will design and deliver new customer experience agent training, ensuring that agents have what they need so they can do their best work, and giving new team members time and support so they know how we work, where they fit in, and what to do so their career can take flight. The Senior CX Learning Specialist is also responsible for ensuring training materials are accurate and up to date with current policies, procedures and expectations, as well as identifying, building and communicating/facilitating continuous education opportunities for existing Agents. The ideal candidate is organized and personable with experience working in HR, Learning and Development, and/or Customer Service. The ideal candidate will be reliable, proactive, and have the ability to execute tasks independently, with a strong sense of ownership. This role is open to remote candidates. If based in the Denver, CO or Jersey City, NJ areas, the position will follow a hybrid schedule. Responsibilities - Deliver training to new customer experience agents, presenting and facilitating sessions in-person and virtually. - Manage training group dynamics to ensure engagement and understanding. - Partner with operations, and other functional teams to ensure the training content is relevant and engaging. - Manage the program communications and training schedule to ensure that new hires and stakeholders have the information they need to be successful. - Monitor agent performance throughout training and provide additional support, learning interventions, and feedback as needed. - Mentor new agents, providing answers to questions and offering feedback as you reverse shadow new agents throughout training. - Support the program manager to deliver continued learning interventions to customer service team members. - Support quality assurance team in completing QA checks and gathering feedback, leveraging any insights to help inform any changes or improvements needed to new hire training. - Evaluate, recommend and implement changes in training material to ensure efficiency, accuracy and relevancy. - Using a data first mindset, evaluate current Agent performance and identify and design continuous learning opportunities. - Other duties as assigned. Experience and Skills - 3 plus years of experience in HR, Learning and Development, or Customer Service. - High-School Degree or equivalent. - Excellent presentation and communication skills. Experience publicly speaking and/or delivering training. - Strong interpersonal skills and ability to work as part of a team. - Ability to multitask and prioritize tasks effectively. - Curiosity, proactively seeking to learn more and build better solutions in service of a world-class customer experience. - Passionate about learning and development with a desire to learn more. - Thrives in an entrepreneurial, hyper growth environment where priorities evolve regularly and decisions are made quickly - Team-first mentality, with a willingness to do what it takes to get the job done and a desire to strive for better - Open to regular travel to events and other Fanatics offices for various offsite and team meetings. Salary range is listed in USD; ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. *Salary Range: $75,000 to $95,000 (Salary range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual Offer is confirmed). In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

Role Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced faculty, enabling the pursuit of personal and professional goals), Adjunct Faculty members provide quality and innovative instruction and meaningful engagement with our students to successfully achieve the relevant course, program, and degree level outcomes and support their academic success. - Prepare relevant, insightful, and engaging instructional materials and utilize existing course materials that support learning by CTU's student population. - Provide instruction in assigned courses (including applicable laboratory or work that is integral to the courses) that aligns with CTU's curricula and outcomes, instructional modalities, course technologies, and faculty expectations. - Engage and communicate with students to encourage their course participation and learning while maintaining mutual respect and professionalism. - Relate professional/industry experience to CTU's Professional Learning Model by the continuation of professional/technical skills development, introduction of professional/industry perspectives into courses, and active awareness of professional/industry trends and opportunities. - Maintain accessibility for and provide timely responsiveness to students, academic/faculty leadership, and University staff by telephone, CTU e-mail, and other appropriate means of communication. - Establish and maintain weekly office hours for student questions/support. - Assess student performance on course assignments and provide assignment feedback to support continued student growth and development. - Maintain appropriate documentation of student course activities. - Work with appropriate CTU teams (e.g., advising, academic/faculty leadership, and University staff) and leverage appropriate information to identify and support students who may be exceptional or challenged in their coursework and/or educational endeavors. - Refer students to appropriate co-curricular and extra-curricular resources (e.g., advising, tutoring, library, learning centers, and career services). - Participate in and contribute to CTU's academic governance through attendance at appropriate University/college/program meetings and participation in the academic assessment and institutional effectiveness process (including completion of appropriate surveys and participation in continuous improvement initiatives). - Successfully complete required new faculty certification training, course-specific technology/pedagogical training, annual ethics and information technology policy training, and annual faculty development requirements. - Provide periodic required documentation of ongoing and updated licensures, certifications, immunizations (as appropriate to the specific college/program), scholarship, and academic/professional experience (e.g., CVs/resumes). - Work closely with Program Chair and/or Lead Faculty (as appropriate). - Perform other responsibilities and abide by the appropriate policies and procedures contained in CTU's Faculty Handbook. Qualifications - Strong organizational and time management skills, with proficiency in meeting deadlines and urgency in responding to questions/requests. - Strong interpersonal and oral presentation/written communication skills. - Proficiency in working effectively, cooperatively, and flexibly in a team environment. - Proficiency with standard office and mobile applications (i.e., word processing, presentations, e-mail, calendaring, teleconferencing, text messaging, personal computers, and smart phones/tablets). Requirements - Master's Degree in Business / Management. - Minimum 5 years professional experience. - Operations Management Background/Experience (3-5 Years). Preferred Experience - Terminal Degree in Business / Management. - Minimum 5 years professional experience. - Operations Management Background/Experience (3-5 Years).

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. Job Details As a Corporate Trainer, you will play a pivotal role in enhancing workplace performance and fostering employee development across AnewHealth Fulfillment Centers. You will design and implement training programs tailored to diverse learning styles, manage key aspects of onboarding and curriculum development, and lead initiatives to address organizational skill gaps. This role combines creativity, strategic planning, and collaboration to support our workforce's growth and align training programs with company values. Responsibilities - Facilitate training sessions ranging from short workshops to comprehensive multi-day programs - Collaborate with key stakeholders across Fulfillment Centers to design technical training lessons, job aids, standard operating procedures (SOPs), and onboarding guides - Create high-quality training materials, such as handouts, manuals, and e-learning modules, adapted to on-site learners and site-specific workflows - Ensure training materials are clear, concise, and aligned with the company brand - Continuously evaluate and refine training programs to enhance effectiveness and sustainability - Conduct organization-wide assessments to identify skill and knowledge gaps - Lead enhanced orientation programs for new employees, offering mentorship and personalized learning support - Partner with cross-functional teams to brainstorm and set course goals The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position. Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education - High School Diploma or equivalent GED. Experience - 2+ years of Patient Care and/or Fulfillment experience, including familiarity with systems and technologies in use - Proven experience as a Corporate Trainer or similar role, with experience delivering remote and hybrid training sessions - Preferred: Leadership experience in developing training roles or department-specific training initiatives Skills & Abilities - Strong instructional design skills, including the ability to make digital learning interactive and engaging - Familiarity with Pharmacy Technician licensing requirements and renewal processes - Excellent written and verbal communication skills, with the ability to convert complex technical information into clear, compelling content - Strong organizational skills, including the ability to prioritize activities and deliverables in a high-growth, fast-paced environment - Proficiency with Microsoft Office and Teams - Willingness to learn and apply cross-COE knowledge Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. May be necessary to work extended hours as needed. Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Location: Preferred geographic proximity to an AnewHealth Fulfillment Center with ability to travel to business site as needed. Fulfillment center locations include - Corona, California - Valley View, OH - Moorestown, NJ - Lewisville, TX Travel: Travel during the first year may be up to 20% to support the successful launch of fulfillment center onboarding programs. Additional travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements. AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire. AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

Role Description This role offers a unique opportunity to lead the design, development, and delivery of high-impact sales training programs within a dynamic, remote field environment. You will be responsible for ensuring sales teams are fully equipped with product knowledge, clinical expertise, selling skills, and business acumen to drive performance and revenue growth. By collaborating closely with sales leadership, marketing, and field trainers, you will create engaging learning experiences that support onboarding, continuous development, and strategic initiatives. This position emphasizes cross-functional partnership, operational excellence, and the use of modern learning technologies to deliver measurable results. The Sales Training Manager will help shape a culture of excellence and drive alignment across stakeholders while fostering a high-performing, collaborative sales organization. - Design, implement, and continuously improve comprehensive onboarding programs that accelerate new hire readiness, confidence, and performance. - Develop and deliver multi-modal training programs, including instructor-led sessions (virtual and in-person), eLearning, simulations, microlearning, and scenario-based exercises. - Define learning pathways and competency-based progressions aligned with commercial strategy, clinical knowledge, and field requirements. - Collaborate with sales leadership, marketing, and field trainers to ensure content is current, relevant, and aligned with business priorities. - Coordinate logistics for training programs, including scheduling, materials preparation, technology setup, and facilitator alignment. - Conduct field observations, identify skill gaps, provide actionable feedback, and tailor training interventions to maximize sales effectiveness. - Manage the budget for training initiatives, ensuring efficient and cost-effective delivery while optimizing resources. Qualifications - Bachelor’s degree in business or related field; Master’s preferred in business, medical, or science-related disciplines. - 5+ years of successful sales experience in the medical field, including hospital selling, surgical case support, or contract negotiations. - 3+ years of experience developing, implementing, or delivering sales training programs; experience as a compensated field sales trainer preferred. - Strong knowledge of adult learning principles, instructional design, and professional medical content creation. - Proficiency in Microsoft Office (Word, Excel, PowerPoint), GPS360, and eLearning tools such as Articulate. - Excellent verbal and written communication skills, self-starter mentality, and ability to work independently in a remote environment. - Willingness to travel 30–50%. - Urology/Urogynecology experience preferred. Benefits - Competitive base salary range: $122,308 - $183,462 per year, with potential bonuses or incentives. - Comprehensive medical, dental, and vision insurance plans; access to wellness programs and mental health resources. - Generous paid time off, flexible work hours, and parental leave programs. - 401(k) with company match and financial planning support. - Professional development opportunities, including training, mentorship, and tuition reimbursement. - Recognition programs, team-building activities, and participation in corporate events. - Supportive and inclusive work culture, promoting diversity and belonging. - Remote work flexibility across the United States.