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The World’s Largest Provider of Mental Health Services and GuidanceResources® for Life.
Absence Customer Support Expert
Location
United States
Posted
128 days ago
Salary
0
Seniority
Junior
Job Description
Absence Customer Support Expert
ComPsych
• Written administration and adjustment of Family Medical Leave Act (FMLA), state, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies • Communicate clearly and concisely with Human Resources while identifying their needs and educating them on leave concepts and next steps • Meet production and quality goals set by the Absence Department • Maintain complete and accurate documentation of leaves within our proprietary database • Demonstrate respect, sensitivity, confidentiality, and understanding for the HR/employee circumstance while maintaining professionalism at all times • Provide accurate, professional, and timely responses to communications from internal and external clients • Prioritize and organize daily responsibilities in order to meet all deadlines • Provide innovative ideas that can support the ongoing growth of the Absence Department
Job Requirements
- Bachelor’s Degree preferred, or equivalent work experience
- 1-3 years Customer Service experience required
- Call Center experience preferred
- Excellent communication and interpersonal skills
- Employee benefits administration and/or FMLA administration a plus
- Knowledge of best practices
- Exceptional communication and organization skills, with strong focus on customer service
- Quick thinking, resourceful, highly motivated, positive, and professional, with demonstrated multi-tasking and critical thinking skills
- Computer literate and proficient in Microsoft Office Suite
Benefits
- Full benefits package, including Paid Time Off (PTO)
- Medical, dental, vision
- 401(k) with match
- Robust EAP
- Wellness program
- Employee benefits administration
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