The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. The App Dev – Engineering group within IT is seeking a Senior Business Systems Analyst to partner closely with business stakeholders and technology teams to deliver enhancements to Protective’s externally facing web applications. This role plays a critical part in shaping solutions, translating business needs into clear requirements, ensuring quality delivery, and supporting systems throughout their lifecycle. The Senior BSA operates independently or as a project/team lead, providing direction across multiple concurrent initiatives while balancing business value, technical feasibility, and delivery risk. Key Responsibilities - Enterprise & Solution Analysis - Identify opportunities to improve business outcomes through technology and recommend solution approaches aligned to enterprise strategy. - Analyze complex business and system impacts of proposed changes and clearly communicate trade-offs and recommendations. - Serve as a trusted advisor to business partners on system capabilities, constraints, and optimization opportunities. - Agile Delivery & Project Leadership - Lead or contribute to multiple initiatives using appropriate delivery and tracking methodologies (Agile, hybrid, or waterfall as applicable). - Produce clear documentation including scope, requirements, dependencies, risks, and release/implementation plans. - Provide regular, concise status updates to stakeholders and delivery teams. - User Story & Requirements Development - Elicit and document requirements using techniques such as workshops, interviews, prototyping, and process walkthroughs. - Develop high-quality epics, features, and user stories with well-defined acceptance criteria. - Ensure requirements are clear, testable, traceable, and aligned with defined standards. - Collaborate closely with developers and QA to ensure shared understanding of requirements, designs, and expected outcomes. - Quality Assurance & Testing - As part of the development team to execute on effective test strategies, including functional and regression testing affirming all acceptance criteria has been met. - Participate in reviews of requirements, designs, and code to ensure quality and completeness, including both positive and negative test cases are included. - Proactively identify risks, defects, and gaps through analysis and testing activities. - Production Support - Diagnose and manage complex production issues to resolution, working closely with technical teams. - Provide clear, actionable diagnostic information and recommendations. - Communicate effectively with end users and stakeholders during issue resolution. - Training & Enablement - Develop user documentation and training materials for new or enhanced system functionality. - Deliver training and knowledge transfer as needed to ensure successful adoption. Qualifications & Skills - 7+ years of experience as a Business Systems Analyst or similar role, preferably supporting web-based applications - Bachelor’s degree in MIS, Computer Science, or a related field (or equivalent experience) - Strong experience working on Agile teams, including writing user stories and acceptance criteria - Excellent communication, facilitation, and stakeholder management skills - Proven ability to manage multiple priorities and work effectively under pressure - Working knowledge of analysis and modeling techniques (process flows, use cases, diagrams) - Experience with manual and automated testing approaches - Technical familiarity with SQL, HTML, XML, JSON is a plus - Demonstrated curiosity and willingness to learn new systems and processes within Protective $90,000 - $120,000 a year Protective’s targeted salary range for this position is $90,000 to $120,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance. Employee Benefits: We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans. Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process. We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

Job Description Role Summary: We are seeking a strategic, execution‑oriented Senior Business Planner to support the Cybersecurity, IT, and Data Engineering organization. This role reports to the Chief of Staff and partners closely with senior leaders, cross‑functional stakeholders, and other planners in the organization to ensure an integrated approach to communications, talent enablement, and operations. This role will take on a mix of strategic and tactical work from the Chief of Staff, including: - Owning and executing our organizational communications strategy and rhythm (including All People Meetings), in tight partnership with our communication partners and planners. - Designing and improving how we communicate strategy, goals, and progress in a way all employees can understand and act on. - Drives high‑impact strategic work by clarifying ambiguous problems and independently executing solutions in a fast‑moving, transformational setting The ideal candidate combines strong organizational and project management capability with structured problem‑solving, clear storytelling, and the ability to influence across all levels of the organization. Key Responsibilities: Organizational Communications & Engagement - Develop, maintain, and execute an integrated organizational communications strategy for Cybersecurity, IT, and Data Engineering. - Own APM planning and delivery end‑to‑end, including storyline, content creation, speaker preparation, logistics, feedback collection, and continuous improvement. - Build and manage a communications calendar and narrative arc that connects strategy, priorities, and progress across the year. - Manage and continually improve internal communication channels, including email, Slack, SharePoint, and Confluence, ensuring the right messages reach the right audiences. - Plan and execute large‑scale leadership and employee engagement events, such as All People Meetings, culture‑building sessions, and employee forums. Leadership Enablement & Employee Experience - Partner with HR and our other planners to ensure our leaders receive clear communication and signals on upcoming programs that require awareness and action (ie – performance management cycles, annual required trainings, etc). - Partner with the Chief of Staff to ensure our communication strategy supports our senior leadership talent strategy – helping our leaders and employees understand what is expected of them and how we intend to support them all in their growth journey with GM. - Partner with Chief of Staff and HR partners to analyze our organizational engagement, Workplace of Choice survey results, and other gathered employee insights, helping translate findings into action plans where required. - Plan and support connection and recognition moments (e.g., employee spotlights, key wins, forums, listening sessions) that help employees feel connected to their work, the enterprise, and their personal growth. Operational Excellence - Jointly with the Staff Engineering Business Manager, identify and drive process and operating rhythm improvements that deliver measurable impact, improve how teams work together, or unlock new capabilities. - Act as a thought partner to the Chief of Staff and other planners on organizational effectiveness, operating model, and ways of working. - Assist in preparing executive‑ready presentations, reports, and briefing materials that tell a cohesive story using both qualitative and quantitative insights. - Collaborate with the PMO and program teams, as needed, to align storytelling and updates on key initiatives, without duplicating program management responsibilities. - Partner closely with the Engineering Business Manager on organizational artifacts (e.g., key wins, scorecards, workforce views, org presentations) to connect the data to clear narratives for leaders and employees. Qualifications: Minimum Qualifications - Bachelor’s degree in Business, Communications, or a related field. - 5+ years of experience in business planning, strategy, organizational communications, or operations; automotive or technology industry experience preferred. - Demonstrated experience designing and executing organizational communications and/or leading strategic initiatives for senior leaders. - Strong analytical and problem‑solving skills with a data‑driven mindset; able to translate complex information into clear insights and narratives. - Excellent written and verbal communication, storytelling, and presentation skills; adept at simplifying complexity for broad audiences. - Proven ability to influence and collaborate with senior‑level executives and cross‑functional partners. - Proven ability to manage multiple priorities in a fast‑paced, dynamic, and often ambiguous environment. Preferred Qualifications: - Experience working in cybersecurity, IT, or data/analytics organizations. - Prior experience in a Chief of Staff, business planning, strategy, or communications‑focused role. - Experience working closely with Engineering Business Managers, Finance, or PMO in a large, matrixed organization. Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. - The salary range for this role is $105,600 - $140,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. - Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. - Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as remote. This means the selected candidate may be based anywhere in the country of work and is not expected to report to a GM worksite unless directed by their manager. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits Overview From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Location: Remote - TX Department: Digital Experience Shift: First Shift (United States of America) Standard Weekly Hours: 40 Summary: In this role, you are a vital member of the Digital Experience team providing direct support to the development and implementation of the Digital Experience roadmap, including working with administration, medical directors, physicians, and other staff/ teams as applicable. This role requires a customer-focused, data-driven, strategic, organized, innovative, tech savvy, and passionate communicator who strives to help patients, clinicians, and healthcare team members effectively engage in a variety of digital experience initiatives. This position is an emerging experience and information technology professional within the Digital Experience Analyst family. Under the supervision of a Product Owner or Product Manager this position participates in the implementation, testing, installation and support of applications and related technologies that drive our customers' experiences. Expected activities include, but are not limited to: modification and upgrade of applications and related technologies as needed to meet user and vendor requirements, technological innovation, or strategic goals the definition and development of KPIs, metrics, and reports participation in the resolutions and issues associated with any technology or application that impacts our customers' experiences diagnosis of failures encountered in application software and related technologies communication and documentation of all relevant items and activities participate in meetings with customers and internal stakeholders to understand the business objectives and rationale behind specific customer requests assist the product management team with discovery, requirements gathering, and breaking down goals into actionable tasks. assist in developing test plans to ensure that solutions will meet defined requirements Qualifications: - Bachelor’s Degree in Information Technology, Business, Marketing or related field is required. Must meet one of the following: - 2 years experience in an IT role providing application, data or workflow analysis with progressive experience. - 2 years experience in a Clinical role with responsibility for implementing or optimizing workflows utilizing one of the modules supported. - 2 years experience in a Marketing Technology role with progressive experience. Certification/Licensure: - Relevant Information Technology, experience, or virtual health certifications preferred. - Epic certification required within 6 months from employment, including 2 test retakes. - If position does not support Epic, then a relevant certification designated by the AVP/VP is required within 12 months from employment. Knowledge, Skills, Abilities, and Attributes: - Successful record solving problems Strong Collaborator Strong discernment and analytical skills - Strong Communication skills that provides transparency, define/set expectations as well as reporting on results - Must be able to anticipate and resolve problems, obstacles, and timing issues. - Must be well organized, able to multitask, able to prioritize with minimal direction - Ability to structure vague concepts into concise actionable plans - Ability to work with a multi-functional project team - Ability to create successful relationships - Ability to perform an in-depth analysis and provide solutions/recommendations to customers - Ability to influence change and create consensus in making decisions. - Ability to troubleshoot hardware - Ability to troubleshoot software About Us: Cook Children's Health Care System Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents. Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Role Description We are looking for an amazing Analyst, Customer Systems User Support to fill this role, which is based remotely. This position provides Tier II system user support and leads User Acceptance Testing (UAT) for key customer-facing platforms used across multiple HAGroup brands. Supported systems include POLAR, POLAR Online, POLAR Vision, princess.com, Siebel, more than 50 e-business channels, and various related applications. The role is responsible for analyzing system issues, tracking and reporting results, and supporting Commercial initiatives that require system enhancements or changes. This position collaborates closely with colleagues across HAGroup brands, works directly with Commercial leadership, and partners with IT Business Analysts and development teams to ensure system readiness and optimal performance. Responsibilities - Provides advanced (super-user) system support to Commercial and Operations teams, travel agency partners, and external vendors for system issues impacting Princess, Cunard, CUK, CAU, and Carnival Asia offices. - Supported systems include: POLAR, POLAR Vision, Siebel (CRM, Telemarketing, Analytics), CRS/GDS platforms, more than 50 API partner integrations, and web-based booking tools such as POLAR Online, POLAR Vision, OneSource, and princess.com. - Provides technical and user-experience support for Commercial initiatives requiring updates to POLAR and Siebel. - Collaborates with Commercial and Finance middle management to understand the intent and objectives of each project. - Partners with IT Business Analysts and developers to define and refine coding and system requirements. - Conducts User Acceptance Testing (UAT) across all customer-facing systems. - Coordinates and collaborates with department leaders across all brands on POLAR-related system changes. - Develops comprehensive test plans and scripts (including regression test plans) for all system updates and enhancements. - Serves as a Subject Matter Expert (SME) for the POLAR system. - Investigates and analyzes system issues, providing Tier II triage support to all departments and brands using shared platforms. - Creates SNO/Jira tickets for unresolved issues and communicates resolutions and updates back to the business once issues are addressed. - Participates in pre-release (POLAR) analysis and coordination for non-Commercial projects. - Supports Business Analysts and department leaders by providing input on and reviewing business specification documents. - Contributes user-experience expertise as part of cross-functional IT teams to ensure system enhancements align with business needs. - Documents all test results in compliance with SOX guidelines. - Provides key input and support to the Training department by supplying information needed to develop training materials for users affected by system enhancements or changes. - Creates and maintains ad hoc reports and analyses for various departments using Tableau Desktop and Business Objects. - Coordinates with multiple departments to test upstream and downstream systems connected to POLAR. - Performs other duties as assigned. Qualifications - High School Diploma/GED required - Associate's Degree acceptable - Bachelor’s Degree acceptable - Equivalent experience is also considered - Understanding of User Acceptance Testing (UAT) - Strong written and verbal communication skills - Ability to work in a structured environment - Intermediate proficiency in MS Word and Excel - Experience using POLAR (minimum 3 years) - Experience with Business Objects, including query building and analysis - 3 years of experience in the travel industry - 2 years in one of the following: Help Desk, Groups, Customer Relations, or Commercial Support - QA score over 90% for the most recent 6-month period Benefits - Cruise and Travel Privileges for You and Your Family - Health Benefits - 401(k) - Employee Stock Purchase Plan - Training & Professional Development - Tuition & Professional Certification Reimbursement - Rewards & Incentives