Description ICF seeks an on-call Senior Education and Child Welfare Data Management and Visualization Specialist to work within our Child and Family Well-Being (CFWB) Line of Business. This position specializes in Power BI and Tableau, connecting varied data sets to inform programmatic insights, data storytelling, and using data to help our clients understand progress towards achieving their goals. The Senior Education and Child Welfare Data Management and Visualization Specialist will apply academic knowledge and work experience to support education and child welfare evaluation and continuous quality improvement (CQI) on research and technical assistance projects in a state and Key Responsibilities As a Senior Education and Child Welfare Data Management and Visualization Specialist, you will lead the collection, management, and analysis of data to inform program insights and improve data accessibility for users. In this role, you will develop dashboards, reports, infographics, and data‑driven stories; collect data through surveys, focus groups, and interviews; and carry out essential administrative data‑management tasks. You will also help build the skills of data analysts by providing guidance on Power BI, data visualization best practices, and approaches for generating meaningful insights aligned with project needs. Success in this position requires the ability to manage multiple tasks in a fast‑paced environment, apply strong research and evaluation methodologies, and maintain effective, professional relationships with clients and colleagues. You will also contribute to proposal development by applying sound analytic judgment and clear communication. Areas of responsibility may include: - Supporting, designing, and building interactive and static dashboards, reports, and data visualizations using Power BI, Tableau, and/or Excel— to support program evaluation and continuous quality improvement. - Supporting quality assurance tasks, building data infrastructure, data management and analysis, and data cleaning and quality control processes. - Designing data-driven storytelling using data visualization techniques and best practices. - Maintaining and rapidly producing regular reporting deliverables and user-friendly reports/presentations and infographics for a variety of audiences. - Partnering with teams to define key performance indicators, business intelligence, and data reporting requirements. - Supporting and mentoring data staff across multiple projects in building skills in Power BI, Tableau, and other data management and visualization tools. - Conducting basic descriptive analyses of data to generate reports and data visuals of program activities, outputs/deliverables, and outcomes. - Conducting occasional observations or visits to locations nationwide. Basic Qualifications - Bachelor's degree in data science, education, sociology, social work, psychology, justice, or other social science related subject. - 4+ years of experience conducting qualitative and/or quantitative data collection or management, research analysis, or evaluation. Preferred Skills/Experience - Master’s degree in data science, education, sociology, social work, psychology, justice, or other social science related subject. - Program certificate, coursework, or training in data visualization or data storytelling. - Strong organizational skills with proven ability to manage multiple tasks and maintain attention to detail. - Experience working independently to develop innovative solutions to client data interests and challenges. - Foundational knowledge of SQL for querying and validating data. - Experience sharing knowledge and building data management or visualization skills of colleagues. - Prior professional work experience in a consulting environment. - Demonstrated experience in using software such as Power BI, Tableau, and Power Query is required. - Demonstrated experience in data visualization and data storytelling techniques and principles is required. - Demonstrated experience in producing high-quality, professional visualizations, presentations, products, and/or resources is required. Professional Skills - Demonstrated ability to take ownership of project tasks and follow through on commitments. - Strong interest and/or experience in areas such as early education; K–12 and higher‑education research and evaluation; refugee, immigrant, and asylee services; child welfare; capacity building; technical assistance; mental and behavioral health; implementation science; and continuous quality improvement (CQI). - Proven ability to prioritize and manage multiple activities in a fast‑paced, evolving environment. - Effective team builder and team player with the ability to navigate competing priorities, perspectives, and stakeholder needs. - Strong analytical, problem‑solving, and decision‑making skills. - Excellent verbal, written, and interpersonal communication skills, including experience developing and delivering presentations and technical writing. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $61,232.00 - $104,094.00 Nationwide Remote Office (US99)

• Operate in a data analyst capacity and learn from senior members of the team • Filter and “clean” pricing and reference data by reviewing internal reports • Assist with normalizing, cleaning, enriching and mapping data to help maintain company’s reference database • Analyze and interpret large datasets to identify issues and recommend appropriate methods to resolve data integrity concerns • Identify patterns and outliers in large data sets to help continuously improve our product offerings • Produce data-driven data samples and reports for our clients • Liaise with internal groups to refresh and test data and platform features matters as necessary

Role Description The Servicing Operations Analyst plays a crucial role in ensuring the smooth and efficient operations of servicing activities within Point’s Servicing Team. This position involves analyzing and monitoring servicing processes, building actionable dashboards, creating and tracking performance metrics, and implementing strategies to optimize workflows. The role requires strong data analysis skills, deep knowledge of mortgage servicing and home equity investments, and the ability to partner with subservicers and internal stakeholders to drive measurable improvements. - Create, track, and monitor KPIs and SLAs for both Point’s internal servicing teams and external subservicers, ensuring performance aligns with strategic and regulatory expectations. - Drive initiatives with subservicers and key vendors to improve operations and the Homeowner experience. - Collect, analyze, and interpret servicing data from Subservicers and internal Point data to identify trends, gaps, and risks across processes, staffing, and performance. - Identify risks in the portfolio by monitoring mortgage delinquency, disaster events, and event of default activity, ensuring timely resolution and accountability across team tasks. - Translate insights into actionable recommendations and partner with internal teams and subservicers to implement improvements. - Forecast staffing models and operational needs using data-driven methodologies. - Develop and present reports to leadership and cross-functional teams, providing data-backed recommendations to improve efficiency and outcomes. - Participate in process improvement initiatives, including SOP creation and updates, ensuring consistency and scalability across servicing functions. - Collaborate across teams to ensure high-quality execution of initiatives, driving measurable performance improvements. - Partner with Product, Engineering, and Data teams to improve servicing processes, enhance data models, and ensure data accuracy and integrity across systems. - Build, maintain, and optimize dashboards within Sigma to monitor servicing performance, identify trends, and present insights to stakeholders. Qualifications - Bachelor’s degree in Business Administration, Finance, Data Analytics, or a related field (or equivalent experience). - In-depth knowledge of mortgage servicing and/or servicing home equity investments. - Proven experience working with subservicers (RoundPoint, BSI preferred) and internal servicing operations. - Strong proficiency in Sigma (dashboard creation, reporting, and analysis) and other data analysis tools. - Demonstrated ability to create and manage KPIs and SLAs, analyze trends, forecast operational needs, and proactively address performance or staffing gaps. - Experience identifying portfolio risks through mortgage delinquency monitoring, disaster event tracking, and event of default oversight. - Excellent analytical skills with the ability to create actionable insights and influence decision-making. - Effective at presenting data-driven findings to stakeholders and driving organizational change. - Knowledge of regulatory requirements and compliance in mortgage servicing. - Strong problem-solving and decision-making abilities with keen attention to detail. - Ability to manage multiple priorities in a fast-paced environment and work independently when needed. - Familiarity with mortgage servicing systems and software is a plus. Benefits - Generous health benefits: Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). - Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. - Flexible remote and onsite work: Support for fully remote work and an amazing in-person environment in downtown Palo Alto, CA HQ. - Fully paid parental leave: Supplement state Paid Family Leave (PFL) for 100% of regular base pay, plus additional paid leave. - Equity: Meaningful equity to share in the value created. - Financial wellness: 401K retirement plans, guaranteed life insurance, and short- and long-term disability coverage. - Extra work/life benefits: Monthly stipends for internet, mobile plans, wellness perks, and company-provided equipment. Location Requirement This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI. Equal Opportunity Statement Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Summary The Health Utilization Management Analytics (HUMA) team is seeking a senior individual contributor to lead analytics for the Transparency initiative—a high‑visibility effort supporting executive commitments, regulatory requirements, and strategic decision making related to UM programs. This role is ideal for a seasoned healthcare analytics professional with strong quantitative judgment, methodological rigor, and an actuarial‑minded approach to trend analysis, assumptions, and credibility. The advisor will serve as the analytical lead for Transparency, owning methodology, metrics, and interpretation, while partnering closely with Medical Directors and enterprise stakeholders to ensure insights are clear, defensible, and actionable. Key Responsibilities Own the end‑to‑end analytical strategy for Transparency, including metric definition, methodology design, execution, documentation, and refinement for all non-delegated authorization experience Develop and defend analytical logic supporting external transparency commitments, regulatory needs, and internal leadership decisions Perform advanced utilization, trend, and comparative analyses to assess UM program performance and future opportunities Apply sound analytical judgment to address data limitations, assumptions, uncertainty, and credibility Translate complex findings into clear, decision‑focused insights for senior leaders and clinical stakeholders Partner closely with Medical Directors, clinical leaders, and cross‑functional teams to ensure analyses reflect clinical and business context Support additional Health Utilization Management Analytics initiatives as needed Qualifications Several years of experience applying advanced analytics in healthcare, with strong knowledge of utilization management and healthcare data (e.g., claims, ICD‑10) Demonstrated experience with trend analysis, forecasting, program evaluation, and comparative or matched analyses Proven ability to develop defensible methodologies and clearly communicate assumptions, limitations, and implications Strong data visualization and storytelling skills; ability to influence senior stakeholders through analytical credibility (Tableau experience preferred) Actuarial training, exams, or experience working closely with actuarial teams is highly desired If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 112,800 - 188,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.