Point Digital Finance is a consumer FinTech startup offering services to help homeowners gain access to money tied up in their home equity. A certified Great Place to Work, the com
Servicing Analyst II
Location
United States
Posted
72 days ago
Salary
$58K - $79.5K / year
Seniority
Mid Level
Job Description
Servicing Analyst II
Point Digital Finance
Role Description The Servicing Operations Analyst plays a crucial role in ensuring the smooth and efficient operations of servicing activities within Point’s Servicing Team. This position involves analyzing and monitoring servicing processes, building actionable dashboards, creating and tracking performance metrics, and implementing strategies to optimize workflows. The role requires strong data analysis skills, deep knowledge of mortgage servicing and home equity investments, and the ability to partner with subservicers and internal stakeholders to drive measurable improvements. - Create, track, and monitor KPIs and SLAs for both Point’s internal servicing teams and external subservicers, ensuring performance aligns with strategic and regulatory expectations. - Drive initiatives with subservicers and key vendors to improve operations and the Homeowner experience. - Collect, analyze, and interpret servicing data from Subservicers and internal Point data to identify trends, gaps, and risks across processes, staffing, and performance. - Identify risks in the portfolio by monitoring mortgage delinquency, disaster events, and event of default activity, ensuring timely resolution and accountability across team tasks. - Translate insights into actionable recommendations and partner with internal teams and subservicers to implement improvements. - Forecast staffing models and operational needs using data-driven methodologies. - Develop and present reports to leadership and cross-functional teams, providing data-backed recommendations to improve efficiency and outcomes. - Participate in process improvement initiatives, including SOP creation and updates, ensuring consistency and scalability across servicing functions. - Collaborate across teams to ensure high-quality execution of initiatives, driving measurable performance improvements. - Partner with Product, Engineering, and Data teams to improve servicing processes, enhance data models, and ensure data accuracy and integrity across systems. - Build, maintain, and optimize dashboards within Sigma to monitor servicing performance, identify trends, and present insights to stakeholders. Qualifications - Bachelor’s degree in Business Administration, Finance, Data Analytics, or a related field (or equivalent experience). - In-depth knowledge of mortgage servicing and/or servicing home equity investments. - Proven experience working with subservicers (RoundPoint, BSI preferred) and internal servicing operations. - Strong proficiency in Sigma (dashboard creation, reporting, and analysis) and other data analysis tools. - Demonstrated ability to create and manage KPIs and SLAs, analyze trends, forecast operational needs, and proactively address performance or staffing gaps. - Experience identifying portfolio risks through mortgage delinquency monitoring, disaster event tracking, and event of default oversight. - Excellent analytical skills with the ability to create actionable insights and influence decision-making. - Effective at presenting data-driven findings to stakeholders and driving organizational change. - Knowledge of regulatory requirements and compliance in mortgage servicing. - Strong problem-solving and decision-making abilities with keen attention to detail. - Ability to manage multiple priorities in a fast-paced environment and work independently when needed. - Familiarity with mortgage servicing systems and software is a plus. Benefits - Generous health benefits: Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). - Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. - Flexible remote and onsite work: Support for fully remote work and an amazing in-person environment in downtown Palo Alto, CA HQ. - Fully paid parental leave: Supplement state Paid Family Leave (PFL) for 100% of regular base pay, plus additional paid leave. - Equity: Meaningful equity to share in the value created. - Financial wellness: 401K retirement plans, guaranteed life insurance, and short- and long-term disability coverage. - Extra work/life benefits: Monthly stipends for internet, mobile plans, wellness perks, and company-provided equipment. Location Requirement This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI. Equal Opportunity Statement Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.
Job Requirements
- Bachelor’s degree in Business Administration, Finance, Data Analytics, or a related field (or equivalent experience).
- In-depth knowledge of mortgage servicing and/or servicing home equity investments.
- Proven experience working with subservicers (RoundPoint, BSI preferred) and internal servicing operations.
- Strong proficiency in Sigma (dashboard creation, reporting, and analysis) and other data analysis tools.
- Demonstrated ability to create and manage KPIs and SLAs, analyze trends, forecast operational needs, and proactively address performance or staffing gaps.
- Experience identifying portfolio risks through mortgage delinquency monitoring, disaster event tracking, and event of default oversight.
- Excellent analytical skills with the ability to create actionable insights and influence decision-making.
- Effective at presenting data-driven findings to stakeholders and driving organizational change.
- Knowledge of regulatory requirements and compliance in mortgage servicing.
- Strong problem-solving and decision-making abilities with keen attention to detail.
- Ability to manage multiple priorities in a fast-paced environment and work independently when needed.
- Familiarity with mortgage servicing systems and software is a plus.
Benefits
- Generous health benefits: Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
- Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
- Flexible remote and onsite work: Support for fully remote work and an amazing in-person environment in downtown Palo Alto, CA HQ.
- Fully paid parental leave: Supplement state Paid Family Leave (PFL) for 100% of regular base pay, plus additional paid leave.
- Equity: Meaningful equity to share in the value created.
- Financial wellness: 401K retirement plans, guaranteed life insurance, and short- and long-term disability coverage.
- Extra work/life benefits: Monthly stipends for internet, mobile plans, wellness perks, and company-provided equipment.
- Location Requirement
- This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.
- Equal Opportunity Statement
- Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.
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