Job Closed

This listing is no longer active.

Lisa Russel logo
Lisa Russel

Since 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose. Over 20% growth last year, even during challenging economic conditions Stability and long-term demand Serve clients across the U.S. and Canada

Virtual Entry-Level Customer Service Representative

Location

United States

Posted

95 days ago

Salary

0

Seniority

Entry Level

No structured requirement data.

Job Description

Virtual Entry-Level Customer Service Representative

Lisa Russel

Role Description Join And Be Part of History: Experience Unprecedented Growth! In 2025, we achieved a monumental milestone — breaking records for our biggest weekly, monthly, and quarterly achievements in company history! As we continue this incredible growth, we’re looking for talented, motivated individuals to join our team and become part of this extraordinary journey. As a team member, you’ll have access to world-class support, unparalleled mentorship, and boundless career opportunities at every level. This could be the transformative career change you’ve been looking for! Qualifications - Stable work-from-home position providing flexibility and balance - Virtual workshops and training programs to enhance your professional growth Requirements - Weekly pay with performance bonuses recognizing your achievements - Union contract and representation, ensuring your rights are protected - Comprehensive life insurance, including accidental death benefits - Medical insurance reimbursement to prioritize your health - State-of-the-art technology and industry-leading tools to drive success - Leadership conventions and conferences for inspiration and growth - Incentive trips and team bonding activities for unforgettable experiences Next Steps To be considered, submit your resume and compensation requirements for review. In support of community wellness, all interviews are conducted via Zoom video conferencing for safety and convenience. Join AO and become part of an unstoppable force, where history is made and extraordinary growth is the norm!

Job Requirements

  • Stable work-from-home position providing flexibility and balance
  • Virtual workshops and training programs to enhance your professional growth
  • Weekly pay with performance bonuses recognizing your achievements
  • Union contract and representation, ensuring your rights are protected
  • Comprehensive life insurance, including accidental death benefits
  • Medical insurance reimbursement to prioritize your health
  • State-of-the-art technology and industry-leading tools to drive success
  • Leadership conventions and conferences for inspiration and growth
  • Incentive trips and team bonding activities for unforgettable experiences
  • Next Steps
  • To be considered, submit your resume and compensation requirements for review.
  • In support of community wellness, all interviews are conducted via Zoom video conferencing for safety and convenience.
  • Join AO and become part of an unstoppable force, where history is made and extraordinary growth is the norm!

Related Job Pages

More Customer Support Jobs

Lisa Russel logo

Entry Level Customer Service & Benefits Support Representative

Lisa Russel

Since 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose. Over 20% growth last year, even during challenging economic conditions Stability and long-term demand Serve clients across the U.S. and Canada

Customer Support95 days ago

Role Description Are you looking for a career that combines personal fulfillment, professional growth, and the ability to make a real impact on families’ futures? Our company provides industry-leading financial services, helping families across the nation secure their financial well-being. No prior experience? No problem! We provide full training and ongoing support to ensure your success. Since 2020, our operations have been 100% virtual, giving you a flexible and modern work environment. Responsibilities - Engage Virtually with Clients: Meet with clients via Zoom to understand their financial goals and provide personalized solutions. - Master Benefits Solutions: Become an expert in financial strategies to help clients make informed decisions. - Build Long-Lasting Relationships: Develop trust and loyalty through consistent communication and excellent service. - Stay Ahead of Industry Trends: Expand your knowledge to remain a top performer in financial services. - Collaborate Remotely: Work with a dynamic, energetic team where teamwork drives success. Benefits - Work from Anywhere: Flexibility to work from home and create your ideal schedule. - Comprehensive Training: Full training provided, regardless of prior experience. - Energetic Team Environment: Collaborate with a fun, motivated, and positive team. - Career Growth: Rapid advancement opportunities with unlimited potential. - Weekly Pay & Bonuses: Enjoy financial security with weekly pay plus performance-based bonuses. - Medical Reimbursement Program: Access after 90 days. - Residual Income: Earn ongoing income for your long-term efforts. - Incentive Trips: Qualify for all-expense-paid trips to exciting destinations. Qualifications - Passionate Individuals: Driven to help others and make a real difference. - Excellent Communicators: Able to explain complex information clearly and engagingly. - Motivated & Goal-Oriented: Self-starter with a strong drive to succeed. - Adaptable: Comfortable working virtually and collaborating with a remote team. Ready to make a lasting impact? If you want a fulfilling career where you can grow, succeed, and secure a bright future for yourself while helping families, apply today!

United States
Job Closed
OtherRemoteTeam 501-1,000Since 2011H1B No Sponsor

Role Description The Patient Outreach Supervisor will be a front-line manager for the Patient Outreach team, dedicated to communicating with potential patients about the value of hospital-based pharmacies. Responsibilities include: - Development, maintenance, and growth of a team of Patient Outreach Coordinators and Onboarding Specialists. - Building strong collaborative relationships with partnering Hospital sites and regional operations teams. - Counseling team members on incorrect conversational topics, documentation, or workflow deficiencies. - Taking ownership of site supervision regarding workflow, communications, training, and growth opportunities. Job Duties: - Ensure compliant communication with patients and convey the culture of kindness. - Coach Patient Outreach Coordinators on calling best practices and conversational techniques. - Complete audits of team communications in various systems to ensure effectiveness and compliance. - Manage, monitor, and facilitate issues related to Outreach Coordinators with hospital partners. - Establish efficient workflows between Patient Outreach Coordinators, Onboarding Specialists, and liaison teams. - Manage all aspects of ADP, PTO, and Time Reports for team members. - Provide front-line supervision and ongoing coaching to Patient Outreach Coordinators. - Monitor communications between Patient Outreach and other clinical and operational teams. - Manage Telemetry application, email, and Microsoft Teams communications per company policy. - Collaborate with on-site management for various calls as needed. - Create agendas and run Patient Outreach team meetings. - Conduct Hospital Management meetings to review status and identify areas for improvement. - Keep records of collaboration calls and team meetings. - Provide guidance and troubleshooting assistance to team members as requested. - Address concerns with the Patient Outreach team and hospital partners as needed. - Provide insights for growth and development opportunities across the company. - Work with various teams on special projects. - Report on hiring needs based on implementation rollouts. - Assist in interviewing and onboarding new team members. - Investigate research needed for data analytics and contracting teams. - Report to the Patient Outreach Development Manager. Qualifications - High school degree or equivalent; Bachelor’s degree in business administration or related field preferred. - 5+ years of experience in customer support, client services, or sales with a proven sales record. - Desire and aptitude for leading others with the ability to establish credibility within a team environment. - Organized with attention to detail and strong interpersonal skills. - High integrity, dependable, good listener, and empathetic communicator. - Strong phone skills and highly proficient in Microsoft Office, particularly Excel and Word. - Able to quickly learn other database programs (knowledge of Willow, Qs1, and RX30 is a plus). - Energetic, highly motivated team player willing to contribute to the company's betterment. - Discretion and confidentiality are essential due to handling sensitive data. Requirements - Strong phone skills. - Proficiency in Microsoft Office, particularly Excel and Word. - Able to quickly learn other database programs. - Ability to identify relevant information with a focus on quality. Benefits - Equal employment opportunities for all employees and applicants. - Prohibition of discrimination and harassment of any type.

United States
Job Closed
Lisa Russel logo

Client Care Online Representative

Lisa Russel

Since 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose. Over 20% growth last year, even during challenging economic conditions Stability and long-term demand Serve clients across the U.S. and Canada

Customer Support95 days ago

Role Description We are seeking representatives to develop long-term relationships with clients and meet them where they are most comfortable — from their homes via Zoom virtual calls. Qualifications - Excellent communication skills - Basic computer knowledge - Strong work ethic - Outgoing, fun, energetic personality - Effective time management skills - Leadership and management experience preferred Requirements - Experienced over 20% growth last year, even during the pandemic - Recognized as an essential business - Work Location: US/Canada Benefits - 100% Work from Home - Weekly pay, based on a suggested schedule for success - Bonus structured contracts - Health insurance reimbursement - Life insurance - Flexible schedule - Retirement plan - Renewals for long-term income - Interviews will be held via Zoom to ensure safety and convenience.

United States + 1 moreAll locations: United States | Canada
Job Closed
OtherRemoteTeam 10,001+H1B Sponsor

Anticipated End Date: 2026-03-20 Position Title: Post Authorization Customer Care Representative I Job Description: Post Authorization Customer Care Representative I Location: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. Hours: Candidates must be within a commutable distance from Norfolk, Las Vegas, St Louis, Winston Salem, or Atlanta. You will be assigned an 8.5 hour shift between 9 AM and 8 PM Eastern - please adjust for your time zone. Weekend shifts may be required. The Post Authorization Customer Care Representative I is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery. How you will make an impact: - Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. - Analyzes problems and provides information/solutions. - Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. - Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. - Researches and analyzes data to address operational challenges and customer service issues. - Provides external and internal customers with requested information. - Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. - Uses computerized systems for tracking, information gathering and troubleshooting. - Outbound calls are conducted in the ZipDrug business area. Minimum Qualifications: - Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: - For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. For candidates working in person or virtually in the below locations, the salary* range for this specific position is $16.88 to $25.33 Location(s): Nevada In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Job Level: Non-Management Non-Exempt Workshift: Job Family: CUS > Care Reps Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

United States
$17 - $25 / hour
Job Closed