Job Closed
This listing is no longer active.
Service Representative - Provider Services
Location
United States
Posted
95 days ago
Salary
$21 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Service Representative - Provider Services
Blue Cross Blue Shield of Massachusetts
Ready to help us transform healthcare? Bring your true colors to blue. At Blue Cross Blue Shield of Massachusetts, our company promise is to always put our members first. Our mission is the relentless pursuit of quality, affordable, and equitable healthcare with an unparalleled consumer experience. As a Provider Service Representative, you will be at the heart of the consumer experience and a critical team member to support our mission. Schedule: 8:30am – 4:30pm EST, including during training. Compensation: - Starting at $20.51/hour ($40,000/year) during training - Upon successful completion of training, you will be eligible for a salary increase as outlined in our Provider Service progression model - You will also be eligible for increases after completion of specified milestones as outlined in Provider Service progression model - We offer annual raise/bonus based on your performance and the performance of the company! What you’ll do As a Provider Service Representative, you will resolve telephone and written Provider claims-related service inquiries. The Provider Services Representative responds to our Provider’s benefit-related issues and questions, including but not limited to corporate policies and guidelines, timely filing, account receivables, claims processing, etc. You’ll be able to represent the Provider Services team in a positive and professional manner through appropriate telephone techniques and written responses. Provider Service Representatives work in a structured and supportive service center environment and are one of the most important positions at BCBSMA. You will be enrolled in a phased new hire training program to teach you everything you need to know about the health insurance industry. We will help you develop the skills and knowledge for a successful career with impact to millions of Americans. This is a fast-paced, unscripted service center environment. No two problems, or resolution journeys are the same. - You’ll be scheduled for 37.5 hours/week; the shift begins at 8:30am EST and ends at 4:30pm EST. - Provider Service Representatives usually spend most of each week taking calls with providers, with specific time dedicated to learning and development, and research in support of career growth and development. - We offer supportive remote-working opportunities What you bring: Our Provider Service Representatives are the kind of people who create a plan and take charge in situations where others feel lost. We believe it’s important to ask for your input on anything from provider solutions to workspace design! We’re looking for people who are: - Committed to answering Provider’s questions and solving their inquiries - Curious, committed to learning and gathering information - Effective communicators and able to translate complicated concepts into simple terms - Proactive, solution-oriented decision makers - Planners, multi-taskers, and expert problem solvers - Analytical and critical thinkers – able to anticipate and address future needs - Able to multitask and thrive in a fast-paced, high-pressure environment What you’ll gain: - Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits among many others! - Paid holidays, vacation, personal, and wellness time - Internal career pathing with individual mentorship, networking and events. - The ability to Drive Your Career, with access to internal career growth opportunities - All our associates are invited to join and participate in Employee Resource Groups. Our ERGs are spaces for employees with shared backgrounds or the desire to learn more about their colleagues. Required Qualifications: - High school diploma or equivalent required - 1+ years customer service experience where you are frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person - Strong familiarity and comfort with technology, including Microsoft Office applications, and an ability to quickly learn and adapt to new tools and software. - Experience in fast-paced, unscripted service-first environments highly preferred Physical Requirements & Work Environment - This role requires frequent speaking, being on the phone with our Providers, using a headset in an environment free from distractions, and long periods of sitting and working at a computer. - Shifts are fixed within our hours of operation with scheduled lunches and breaks. - In this role, you will be responsible for establishing an appropriate physical work environment that is ergonomically comfortable and suited to the specific work being conducted, which includes ensuring that the environment is free from conditions likely to cause interruption or that would distract an associate from performing their job. - All associates working remotely will be required to adhere to BCBSMA’s Hybrid Working Guidelines, including video participation in trainings and meetings. Minimum Education Requirements: High school degree or equivalent required unless otherwise noted above Location HinghamTime Type Full time Hourly Rate: $20.51 The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability. This job is also eligible for variable pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. WHY Blue Cross Blue Shield of MA? We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL. As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue. At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.
Job Requirements
- High school diploma or equivalent required
- 1+ years customer service experience where you are frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person
- Strong familiarity and comfort with technology, including Microsoft Office applications
- Experience in fast-paced, unscripted service-first environments highly preferred
- Frequent speaking and being on the phone with our Providers
- Using a headset in an environment free from distractions
- Long periods of sitting and working at a computer
- Establishing an appropriate physical work environment that is ergonomically comfortable
- Adhering to BCBSMA’s Hybrid Working Guidelines, including video participation in trainings and meetings
Benefits
- Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits
- Paid holidays, vacation, personal, and wellness time
- Internal career pathing with individual mentorship, networking, and events
- Access to internal career growth opportunities
- Participation in Employee Resource Groups
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Maintains a member-oriented focus and professionally resolves member inquires via phone in a fast-pace, high volume environment. Demonstrates a strong, needs-based sales and service focus as defined and measured in the Member Contact Center, Corporate Balanced Scorecards and Business Plans. Maintains and utilizes knowledge of CEFCU products, services, policies, procedures and Rules and Regulations governing financial institutions. Mitigates fraud and protects member information by following security protocols and communicates fraudulent attempts to front-line staff and Fraud Prevention. Processes the opening and closing of member accounts. Provides front-line support with transition of service, policies, notifications, system outages, mergers, product/system conversion, product/service enhancements and other member affecting situations. Supports Marketing Initiatives through planning, coordinating and measuring the success of department promotions. Meets defined performance expectations. Hours: Monday - Friday 7:30 a.m. - 6:00 p.m. Saturday 9:00 a.m. - 3:00 p.m. 100% WFH after successful completion of training. Required: - High school diploma or equivalent. - Ability to learn and work in a fast paced, structured and continuously changing environment. - High level of dependability. - Basic operations and knowledge of Microsoft Word and Excel. - Exceptional communication skills. - Attention to detail and quality. - Proven relationship building and needs based sales skills. Preferred: - CEFCU experience and a thorough knowledge of CEFCU products and services. - Call Center/Customer Service experience. - Strong judgement, decision making and analytical skills. - Resilient and able to resolve conflict. - Ability to navigate multiple communication systems and multi task. - Ability to create professional written content/email. - Acquire and maintain a thorough understanding of all Federal and State Regulations governing Financial Institutions. - Bilingual-Spanish and English. - Applicable college courses or commensurate experience. Summary Pay Range The anticipated starting pay range for this position is $18.56 - $21.81. The pay range listed represents the anticipated starting range for a successful candidate. Final compensation will be based on factors such as experience, skills, and qualifications. Please note that salary is only one component of total compensation at CEFCU. Benefits Financial Merit-based raises Health and Welfare Generous paid time off (Holiday, Personal or Sick Time, Vacation) Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP) Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account) Health Savings Account Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan) Life Insurance Accidental Death & Dismemberment Insurance Disability Benefits Defined Benefit Plan – Pension Defined Contribution Plan – 401K Additional Benefits Employee Assistance Program Tuition reimbursement Career growth through internal job postings Management Development Program: formal mentoring and training Opportunities to help improve and build the CEFCU of tomorrow through process teams Opportunities to personally contribute to corporate financial literacy and community initiatives Casual days to support local charities Employee discounts on entertainment, cell phone plans, theme park tickets, and more On-site fitness center, fitness classes, and wellness program It is CEFCU’s policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.
Work From Home | Customer Service | Vacation Planner
Destination KnotDestination Knot is a full-service travel planning company that provides clients with expertly curated vacation experiences. From luxury resorts and cruises to family getaways and romantic escapes, we specialize in simplifying the planning process and delivering exceptional service at every stage of the journey.
Job Title: Work From Home | Customer Service | Vacation Planner Job Type: Flexible Schedule | Remote Work About Us: We are a professional travel planning company specializing in personalized vacations, cruises, resorts, and group travel experiences. We pride ourselves on delivering exceptional service and creating unforgettable trips for clients worldwide. Position Overview: We are looking for a detail-oriented and customer-focused Vacation Planner to join our team. In this fully remote role, you will assist clients with their travel plans, provide outstanding customer service, and coordinate all aspects of their vacation experiences. If you enjoy helping others and have a passion for travel, this role offers a chance to combine both. Key Responsibilities: Provide exceptional customer service to clients via phone, email, and online communication Assist clients with vacation planning, including destination selection, accommodations, activities, and transportation Prepare and present travel quotes and options based on client preferences Handle booking arrangements and ensure accurate documentation Maintain ongoing communication with clients before, during, and after their trips Collaborate with travel partners and suppliers to secure the best options for clients Requirements: Strong customer service skills and a professional, friendly demeanor Excellent written and verbal communication abilities Ability to multitask and manage time effectively in a remote setting Basic computer skills and reliable internet connection Previous customer service or travel industry experience is a plus but not required What We Offer: Flexible remote schedule Comprehensive training and mentorship Supportive team environment Income-earning possibilities based on performance Access to exclusive travel perks and discounts Growth opportunities within the travel services industry $45,000 - $65,000 a year
Work From Home | Hotel Booking Agent | Fully Remote
Destination KnotDestination Knot is a full-service travel planning company that provides clients with expertly curated vacation experiences. From luxury resorts and cruises to family getaways and romantic escapes, we specialize in simplifying the planning process and delivering exceptional service at every stage of the journey.
Job Title: Work From Home | Hotel Booking Agent | Fully Remote Job Type: Flexible Schedule | Remote Work About Us: We are a professional travel planning company committed to helping clients create unforgettable experiences around the globe. We specialize in hotel accommodations, cruises, all-inclusive resorts, and group travel planning. Our focus is on delivering excellent customer service and personalized support for every traveler. Position Overview: We are seeking motivated, detail-oriented individuals to join our team as Hotel Booking Agents. In this fully remote role, you will assist clients with researching, planning, and securing hotel reservations that fit their preferences and budgets. This position is ideal for those who enjoy working with people, love travel, and want flexibility in their workday. Full training and continuous support are provided to help you succeed in this role. Key Responsibilities: Assist clients in researching and booking hotel accommodations Provide accurate details about hotel options, pricing, and amenities Respond promptly and professionally to client inquiries via phone, email, or messaging platforms Maintain accurate records of client interactions and reservation details Collaborate with team members to ensure excellent service and smooth booking processes Stay current on hotel offerings, travel trends, and industry updates Participate in virtual meetings and training sessions Requirements: Strong communication and customer service skills Friendly, professional demeanor and positive attitude Comfortable working independently and managing time effectively Basic computer proficiency and reliable internet connection Interest in travel and helping clients plan memorable hotel stays Previous experience in customer service, hospitality, or sales is a plus but not required What We Offer: Flexible, fully remote work environment Comprehensive training and access to booking tools and resources Supportive team culture and mentorship Income-earning possibilities based on performance Exclusive travel discounts and industry perks Opportunities for personal and professional growth Excited to help clients find their perfect stay? Apply now and join the Destination Knot team! $45,000 - $65,000 a year
Luxury Travel Consultant – Customer Experience
Prestige Travel Agency by MichTurning your travel dreams into unforgettable journeys – explore the world with ease, style, and expert planning."
• Provide responsive and professional customer support via phone, email, and online messaging • Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations • Communicate essential travel details, documentation requirements, and agency guidelines • Monitor bookings to ensure accuracy and follow up to confirm client satisfaction • Resolve client questions or concerns with care and a solutions-focused mindset • Maintain organized records and update internal systems as needed
