• Lead the end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge • Act as the primary administrator for all time-off and leave of absence programs across multiple EMEA jurisdictions, ensuring all payroll inputs and statutory requirements are met • Manage the submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity with all benefit providers • Serve as the senior point of escalation for complex employee inquiries, resolving issues within defined SLAs and educating staff on the most beneficial support options • Identify process ambiguities to document solutions in Standard Operating Procedures (SOPs) and manage the end-to-end invoice reconciliation process for all vendor billing

Role Description Join the team as Twilio’s next Phone Numbers Operations Specialist 1. Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, ensuring a smooth and seamless process with personalized attention. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity. - Serve as a dedicated point of contact for ISVs as they routinely port phone numbers to Twilio and manage one-time porting projects for direct customers. - Provide support for common customer inquiries received by email to ensure they have an excellent experience with Twilio. - Assess the nature of product or service issues and resolve basic-to-intermediate level problems. - Learn and develop new processes across a variety of subject areas and ensure our operations are running smoothly. - Respond to and action incoming carrier partner notifications. - Quickly and confidently triage complex issues to team leads, managers, engineering, or product teams and know which is appropriate in each case. - Effectively respond to moderately complex questions from customers (external and internal) in core areas and basic questions across multiple areas. - Work independently to troubleshoot/determine resolution for issues across multiple areas in your team's domain. Qualifications - You're thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes. - You’re empathetic and customer centric to the core. - You’re a clear verbal and written communicator. - You are calm under pressure as you respond to escalations and quickly troubleshoot incidents. - You’re introspective and committed to continuous self-improvement. - You’re capable of learning quickly and mastering complicated systems. - You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals. - You’re able to complete tasks in core areas within SLAs. - You have at least 1 year of experience working on an Operations team. Requirements - This role will be remote, based in Colombia. Travel - For this role, you may be required to travel occasionally to participate in project or team in-person meetings. Benefits - Competitive pay - Generous time off - Ample parental and wellness leave - Healthcare - Retirement savings program - Offerings vary by location

The Operations Coordinator facilitates the efficient operations and financial health across multiple inspection projects performing transactional and administrative tasks for multiple GRCs (Gulf Coast, West Coast, Piping). This is a remote job 5 days a week. Duties/Responsibilities: - Create work orders - Place job purchase requisitions for equipment and services - Follows up with AP on Purchase Order receipts and invoices - Track project progress - Monitor cost versus plan and perform cost estimates - Performs Job Cost Transfers - Prepares and submit change orders - Gathers timesheets and perform invoice works up for T&M jobs - Engages AR to confirm customer PO receipts - Responsible for crew mobilization logistics for international jobs Required Skills/Abilities: - Ability to work independently. - Strong verbal and written communication skills. - Excellent interpersonal and customer service skills. - Excellent organizational skills, attention to detail, and multi-task. - Basic understanding of service operations from proposals to invoicing - Proficient in Microsoft Office Suite or related software. Education and Experience: - High School or associate degree (preferred) - Two to Three years of experience in an administrative role with experience in Service operations (preferred) - Microsoft Excel expertise is a must - Microsoft Solomon and Salesforce experience (preferred) HMT is an Equal Employment Opportunity Employer. We will not tolerate discrimination because of race, color, religion, sex, age, national origin, military, or veteran status, mental or physical disability, genetic information, gender, gender identity or expression, sexual expression, or any other unlawful reason. All qualified applicants are encouraged to submit applications for employment. Employment with HMT is At-Will.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Service Manager In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact. The work model for the role is: remote (#Li-Remote) within the North territory. Travel is estimated to be about 25%. Your role and responsibilities: - Shape and execute project‑delivery strategy aligned with global business goals, driving efficient processes, strong contract/claim management, accurate documentation, and continuous improvement based on lessons learned. - Ensure a superior customer experience by maintaining strong customer focus, resolving escalated issues, identifying operational improvement opportunities on‑site, and relentlessly driving customer satisfaction and retention. - Manage a team and oversee portfolio‑level project management through reviews, proper project closure, KPI achievement (revenue, utilization, margin, satisfaction), and alignment with sales on planning, bids, estimating, and resource forecasting. - Improve operational and service performance by forecasting consulting pipelines, enhancing project‑management practices, proposing strategic efficiency improvements, and maintaining tight collaboration with internal stakeholders. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the role: - Bachelor’s degree preferably in Engineering (Master’s degree or MBA is a plus) - 10+ years of relevant industry experience - Backgrounds in service, project management, switchgear, power delivery, and familiarity with ABB solutions preferred - Candidates must already have work authorization that would permit them to work for ABB in the US. What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $119,000 and $190,400 annually and is eligible for a short-term incentive plan/annual bonus. ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability - Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. - Choice between two dental plan options: Core and Core Plus - Vision benefit - Company paid life insurance (2X base pay) - Company paid AD&D (1X base pay) - Voluntary life and AD&D – 100% employee paid up to maximums - Short Term Disability – up to 26 weeks – Company paid - Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. - Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance - Parental Leave – up to 6 weeks - Employee Assistance Program - Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption - Employee discount program Retirement - 401k Savings Plan with Company Contributions - Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.