Role Description We're looking for a dependable IT Support Specialist to provide technical support to employees across the organization. This role helps keep our systems running smoothly by troubleshooting hardware, software, and system-related issues while supporting day-to-day IT operations. The ideal candidate enjoys solving problems, helping people, and ensuring technology works efficiently so our teams can stay productive. Qualifications - Experience in IT support, helpdesk, or system administration - Strong troubleshooting and problem-solving skills - Experience with Microsoft products and cloud-based systems - Excellent communication and organizational skills - Ability to manage multiple priorities with attention to detail Requirements - Provide technical support for hardware, software, and network-related issues - Troubleshoot computers, mobile devices, printers, and other equipment - Install and configure workstations, laptops, and user accounts - Support company systems including email, collaboration tools, and business applications - Manage and respond to support tickets while documenting resolutions - Assist with employee onboarding and offboarding access - Maintain IT equipment inventory and coordinate repairs or replacements - Support system updates, upgrades, and IT projects Benefits - Medical, Dental & Vision Insurance - 401(k) with 4% company match - PTO, Paid Holidays, and Paid Wellness Time - Pet Insurance - Employee Discounts - Opportunities for professional growth and development

Role Description Ищу в свою команду грамотных агентов поддержки. Чем предстоит заниматься: - Вести письменную коммуникацию с партнерами и клиентами; - Работать с документацией и внутренними инструментами; - Взаимодействовать с командой разработчиков и продукта для решения вопросов партнеров; - Контролировать грамотность и стиль сообщений; - Выполнять базовые финансовые пересчеты для партнеров. Qualifications - Грамотная письменная речь; - Базовые математические навыки; - Уверенное пользование мессенджерами; - Опыт в клиентском сервисе, техподдержке или продажах будет плюсом; - Личные качества: доброжелательность, позитивный настрой, внимательность и ответственность. Benefits - Удалённая работа из любой точки мира; - Доступные графики: 2/2, с 10:00 до 22:00 МСК, 5/2 с 22:00 до 06:00 по МСК и 5/2 с 14:00 до 20:00 по МСК с плавающими выходными; - Ревью 2 раза в год и постоянный пересмотр текущего уровня в компании; - Оплата профильного обучения, курсов или конференций - вкладываемся в твоё развитие; - Профессиональный рост внутри грейда (вплоть до менеджера по работе с партнерами с голосовым сопровождением); - Команду, которая ценит инициативу, доверяет и даёт пространство для экспериментов. Company Description ggsel - это маркетплейс цифровых товаров, входящий в топ-10 площадок СНГ: 10+ млн визитов в месяц, рост в 5 раз за год. Мы не стоим на месте - амбициозно меняем рынок, делая цифровую торговлю честной, удобной и международной.

Remote High-Performer Opportunity 100% Remote | Work From Anywhere We are seeking driven, high-performing professionals who excel at building strong client and team relationships, demonstrate exceptional self-motivation, and are ready to grow their careers with world-class mentorship and leadership support. This opportunity is ideal for individuals who thrive in performance-based environments and value flexibility, recognition, and long-term growth. What We Offer - Incentive Trips: Travel with top leaders to destinations such as Cabo, Tulum, Las Vegas, and Cancun - Exciting Rewards: Earn prizes including Jeep Wranglers, MacBook Pros, and Airbnb getaways - 100% Remote Work: True work-from-anywhere flexibility - Weekly Training Calls: Ongoing skill development and professional growth Preferred Qualifications - Strong communication skills, including active listening and problem-solving - Ability to learn quickly and adapt in a fast-paced environment - Effective both independently and as part of a collaborative team - Strong work ethic with a results-driven mindset How to Apply To be considered, please submit your contact information and updated resume for review. Interview Process In the interest of community wellness, all interviews are conducted via Zoom video conferencing for safety and convenience. If you’re ready to raise the bar, be recognized for your performance, and build a flexible career—apply today.

Overview Nakupuna Prime is seeking an experienced IT Service Monitoring and Reporting Specialist to support the U.S. Army Human Resources Command (HRC). This fully remote position provides 24/7/365 monitoring of critical IT services, cloud environments, applications, and infrastructure. The ideal candidate will have strong technical troubleshooting skills, experience with enterprise monitoring tools, and the ability to support incident response and service recovery in a high-availability environment. This position supports a 24/7/365 team and will require non-standard work hours with primary duties performed on the third shift (1100 PM – 0700 AM). Responsibilities The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. - Perform continuous monitoring of IT services, systems, cloudhosted applications, and infrastructure to ensure performance, availability, and security. - Configure and maintain monitoring tools, alerts, thresholds, and dashboards in alignment with Government requirements. - Detect service degradations or outages and initiate response actions within required timelines. - Generate and distribute alerts and notifications to designated Government stakeholders. - Produce weekly performance, availability, and security reports, identifying trends and areas for improvement. - Provide adhoc reports and analysis within two hours of Government request. - Analyze monitoring data to identify root causes and recommend corrective actions. - Open service status flags within 15 minutes of identifying or receiving notice of an outage; close flags within 15 minutes of resolution and document Reason for Outage (RFO). - Lead planning and execution of scheduled and unscheduled Authorized Service Interruptions (ASIs). - Participate in Government working groups and provide monitoring and reporting inputs. - Investigate hardware and software issues related to monitoring tools and perform corrective actions. - Architect, install, integrate, patch, troubleshoot, and sustain the IT service monitoring framework. - Conduct quarterly tool assessments with platform/data owners to improve monitoring accuracy and speed. - Maintain documentation for monitoring procedures, alert thresholds, reporting requirements, and recovery processes. - Support contingency planning for data center shutdown, recovery, and security controls. Qualifications Skills/Qualifications: The candidate must be self-motivated, pay close attention to detail, and have good oral and written communication skills. Additional certifications may be required as prescribed by DoDD 8140 (e.g., Network+ CE, Security+ CE, CASP CE). - Experience with enterprise IT monitoring tools (e.g., SolarWinds, Splunk, Dynatrace, Nagios, etc.). - Strong understanding of network performance monitoring, cloud environments, and IT infrastructure. - Experience supporting incident response and service recovery operations. - Ability to analyze complex data sets and produce clear, actionable reports. - Familiarity with IT Service Management (ITSM) processes such as incident and change management. - Must maintain a secure remote work environment compliant with DoD cybersecurity requirements. - SIPR tele-support is not authorized. Preferred Qualifications - Prior DoD or federal IT operations experience. - Knowledge of Army HRC systems and mission environment. - ITIL certification or experience with ITIL aligned environments. - Strong communication skills for reporting, briefings, and stakeholder coordination. Education/Experience: - Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; or equivalent experience. Clearance Requirements: Must be a U.S. Citizen. Must be able to obtain and maintain an active Secret clearance. Work Location: REMOTE Ability to work rotating shifts to support 24/7/365 operations. Physical Requirements: The ideal candidate must at a minimum be able to meet the following physical requirements of the job with or without a reasonable accommodation: - Ability to perform repetitive motions with the hands, wrists, and fingers. - Ability to engage in and follow audible communications in emergency situations. - Ability to sit for prolonged periods at a desk and working on a computer. The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location. The projected compensation range for this position is $65,000.00 to $85,000.00 (annualized USD). The salary range displayed represents the typical salary range for this position and is just one component of Nakupuna Companies total compensation package for employees.