This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a growth-oriented strategy and operations manager to help build and scale the systems that power our EC community and marketplace. In this role, you will help drive the strategy, metrics, and operating models across the EC lifecycle — from onboarding and activation to long-term engagement and retention — while supporting the development of key product and operational capabilities that power our marketplace and project platform. - Identify gaps in the contributor funnel and platform experience. - Partner cross-functionally with Delivery, Product, Engineering, Supply, Marketing, and Analytics to help implement scalable initiatives. - Blend strategic thinking with hands-on execution. - Enjoy solving complex operational challenges and working across teams to drive initiatives forward. - Build the operational foundations that enable the business to scale. Qualifications - 3+ years of experience in operations, project management, or related roles in a fast-paced environment. - Proven track record of building and optimizing operational processes from the ground up. - Strong analytical and problem-solving skills with experience creating queries and extracting insights from data. - Excellent project and/or program management abilities with attention to detail and follow-through. - Strong communication skills (written, verbal, and visual), and ability to work effectively with cross-functional teams. - Prior experience working with engineering and product teams. Requirements - Experience in marketplace, consumer lifecycle, or data-driven businesses (Bonus Points). - Self-starter who thrives in ambiguous environments and can build structure from scratch (Bonus Points). - Continuous learner excited to pick up new tools and technologies (Bonus Points). Benefits - Target annual salary for this position ranges from $128,000 to $160,000 depending on work location in the United States. - Includes equity compensation in the form of employee stock options. - Benefits include medical, dental, vision, and 401(k).

• Develop and implement data analyses, leveraging different tools and system like Veeva, Tableau and Javelin reports • Manage Sales Incentive Compensation process for clients which includes IC design, reporting and payouts • Performance reporting and diagnostics, including design KPIs and implementation of field-facing dashboards and reports • Sales training support: Coordinate all the training schedules and onboarding operational tasks with Client and other vendors • Project Management: Effectively communicate project risks, bottlenecks, and pivotal decisions to project sponsors • Field Communications: Coordinate and field inquires along with internal team and clients • Process Mapping and documentation • Collaborate with field leadership to support quarterly business review meetings • Conduct analytics projects to inform a range of business issues, including field force targeting and strategy, sampling strategy and analytics, physician-level sample allocation, etc. • Leads the integration of insight and analysis from various sources to inform material decisions by delivering robust opportunities and market context. • Consolidates a variety of data and information into actionable opportunities. • Manage the day-to-day operations of the Field Teams systems to meet business requirements • Helping users develop or fine-tune reports and dashboards to yield meaningful metrics. • Identifies and resolves problems that may impact projects by monitoring progress and project status. • Escalates important issues to the attention of Management so that decisions can be made promptly • Forms productive relationships with internal customers by listening, clarifying, and responding effectively • Performs gap analysis to identify opportunities for process improvement • Work with data owners on processes to enable and ensure data quality, evangelizing the importance of good data hygiene • Perform routine data management activities like analysis, cleansing, and reporting.

• Provides day-to-day delivery of critical processes, administration and servicing activities in connection with retail and commercial deposits and payments • Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements • Collaborates with stakeholders to promote efficient and effective processes and work flow • Establishes positive working relationships across the organization to achieve business results and deliver the intended customer and employee experience • Analyzes data and information to provide insights and recommendations • Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives • Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities • Functions as a problem-solving resource for more junior staff • Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements • Checks and reconciles information and documentation to ensure accuracy and completeness • Identifies and resolves discrepancies in accordance with standard procedures • Collaborates in development/implementation of new processes/systems

We are seeking an organized and detail-oriented Workflow Support Specialist to help coordinate processes, manage scheduling tasks, and ensure operational workflows run smoothly in a fully remote environment. This role is ideal for someone who enjoys keeping systems organized, tracking progress, and supporting both clients and internal processes to maintain efficiency. In this position, you will assist with organizing incoming requests, monitoring workflow timelines, and ensuring tasks move smoothly from one stage to the next. You will communicate with clients or internal teams to gather necessary information, provide updates, and confirm that all details are accurate and properly documented. Maintaining organized records and tracking changes will be an important part of ensuring consistency and a high level of service. The ideal candidate is proactive, dependable, and comfortable working independently while managing multiple tasks at once. Strong organizational skills, attention to detail, and clear communication are essential for keeping workflows organized and ensuring nothing falls through the cracks. Key Responsibilities - Support daily workflow operations by organizing tasks and monitoring timelines - Coordinate scheduling requests, confirmations, and process updates - Communicate with clients or team members to gather details and provide updates - Track progress on requests to ensure tasks are completed efficiently - Maintain organized records and documentation within internal systems - Identify and follow up on outstanding items to keep processes moving Qualifications - Strong communication and organizational skills - Excellent attention to detail and time-management abilities - Comfortable using online systems, digital tools, and scheduling platforms - Ability to work independently in a remote environment - Administrative, customer service, or coordination experience is helpful but not required Additional Details - 100% remote work environment - Structured training and ongoing support provided - Opportunity to develop workflow coordination and operational support skills - Supportive team environment with opportunities for professional growth Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.