• Provides day-to-day delivery of critical processes, administration and servicing activities in connection with retail and commercial deposits and payments • Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements • Collaborates with stakeholders to promote efficient and effective processes and work flow • Establishes positive working relationships across the organization to achieve business results and deliver the intended customer and employee experience • Analyzes data and information to provide insights and recommendations • Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives • Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities • Functions as a problem-solving resource for more junior staff • Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements • Checks and reconciles information and documentation to ensure accuracy and completeness • Identifies and resolves discrepancies in accordance with standard procedures • Collaborates in development/implementation of new processes/systems

We are seeking an organized and detail-oriented Workflow Support Specialist to help coordinate processes, manage scheduling tasks, and ensure operational workflows run smoothly in a fully remote environment. This role is ideal for someone who enjoys keeping systems organized, tracking progress, and supporting both clients and internal processes to maintain efficiency. In this position, you will assist with organizing incoming requests, monitoring workflow timelines, and ensuring tasks move smoothly from one stage to the next. You will communicate with clients or internal teams to gather necessary information, provide updates, and confirm that all details are accurate and properly documented. Maintaining organized records and tracking changes will be an important part of ensuring consistency and a high level of service. The ideal candidate is proactive, dependable, and comfortable working independently while managing multiple tasks at once. Strong organizational skills, attention to detail, and clear communication are essential for keeping workflows organized and ensuring nothing falls through the cracks. Key Responsibilities - Support daily workflow operations by organizing tasks and monitoring timelines - Coordinate scheduling requests, confirmations, and process updates - Communicate with clients or team members to gather details and provide updates - Track progress on requests to ensure tasks are completed efficiently - Maintain organized records and documentation within internal systems - Identify and follow up on outstanding items to keep processes moving Qualifications - Strong communication and organizational skills - Excellent attention to detail and time-management abilities - Comfortable using online systems, digital tools, and scheduling platforms - Ability to work independently in a remote environment - Administrative, customer service, or coordination experience is helpful but not required Additional Details - 100% remote work environment - Structured training and ongoing support provided - Opportunity to develop workflow coordination and operational support skills - Supportive team environment with opportunities for professional growth Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Under general supervision of the Branch Manager, the Branch Operations Supervisor manages and directs the daily activities of the mortgage operations. Manages subordinate staff in the day-to-day performance of their jobs. Oversees all lending functions, which may include funding, processing, and closing. Ensures efficient delivery of products and services to clients. Develops and implements policies and procedures. Extensive knowledge of department/branch processes. Responsibilities - Manage daily team activities related to production and processing activities; ensure proper documentation, timely and accurate execution and effective resource allocation. - Direct team in executing complex transactions, project management, and the resolution of business problems. - Coordinate and administer assignments, monitor team progress, and maintain schedules. - Develop team members and provide ongoing professional guidance and direction. - Create a clear workflow for Loan Openers, Loan Originators, and Processors to follow. - Hire, train, coach, discipline, and exit team members. - Ensure all regulatory and compliance requirements are met as well as standards are understood by the staff to prevent delays and other issues with loans. - Provide training and guidance to employees related to disclosures, use of internal company systems, and branch logistics and procedures. - Resolve issues related to loan files, as well as review and approve files and supporting documentation for completeness. - Identify and stay current on changes in the mortgage industry regulations, and recommend changes to internal policies, procedures, and systems to incorporate new or updated requirements. - Perform other duties as necessary. Qualifications - High School Diploma or equivalent, minimum of 3 years Team Lead, Supervisory experience. Mortgage experience preferred. - Computer literacy – Microsoft Office, Excel, Word. - Organization, Planning, and Time Management. - Customer Service. - Professionalism. - Working knowledge of lending compliance and regulations. - Oral and Written communication skills. - Maintain working knowledge of all company programs to ensure loans conform to requirements through the loan process and be able to answer questions as needed. - Knowledge of FHA/VA regulations and investor underwriting guidelines. - Operational knowledge of residential lending, including production and support functions. - Ability to work independently and maintain confidentiality. Compensation Disclosure This is a full-time, exempt salaried position. The base salary range for this role is $65,000 to $72,800 per year, depending on skills, experience, and qualifications. This position is not eligible for overtime compensation, in accordance with California labor law. Additional compensation, such as bonuses or incentive pay, may be available based on performance and business needs. At-Will Employment This position is classified as at-will employment in accordance with California law. Employment may be terminated by either the employer or employee at any time, with or without cause or notice, subject to applicable law. Work Location This position is fully remote. Employees may perform all job duties from a location outside of their main office or branch location, subject to reliable internet access and compliance with company policies. Equal Opportunity Employer Golden Empire Mortgage are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected under federal, state, or local law. Reasonable Accommodations Golden Empire Mortgage is committed to providing reasonable accommodation for qualified individuals with disabilities during the application or recruitment process. If you need assistance or accommodation, please contact us at HR@gemcorp.com. California Consumer Privacy Notice Golden Empire Mortgage may collect personal information from job applicants for purposes related to employment consideration. We are committed to handling your information in compliance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). To learn more about how we collect, use, and protect your information, please review our Privacy Policy here .

• Partner with US and international Sales teams to architect and execute complex, high-value enterprise transactions • Build creative deal structures, pricing models, and commercial terms that balance speed, risk, margin, and customer experience • Own approval workflows and act as escalation owner from first quote through final signature • Translate deal data, discount trends, and outcomes into actionable insights • Lead win/loss and deal retrospectives to institutionalize learnings and refine deal strategy • Ensure deal structures align with revenue recognition principles and company financial goals • Drive end-to-end improvements across the quote-to-cash lifecycle • Define business requirements and partner with systems teams on Subskribe, CLM, and Salesforce enhancements • Lead UAT and rollout of new deal processes and tooling • Represent Deal Strategy & Operations as a key stakeholder on high-priority cross-functional initiatives • Standardize and document workflows to enable speed and scale • Provide ongoing training to Sales on pricing, deal construction, and quoting with a strong focus on the why behind the strategy • Contribute to and maintain a self-service Deal Strategy Playbook