• Process insurance claims for property losses. • Interact with independent adjusters and policy holders. • Review claim forms and other records to determine insurance coverage. • Make payment recommendations and settlements. • Investigate, evaluate, and resolve claims. • Adjust reserves and provide reserve recommendations. • Enter claim transactions. • Examine claims inspected by independent adjusters. • Conduct daily diary reviews on claim files. • Pay and process claims within designated authority level. • Supervise independent adjusters to ensure adherence to guidelines. • Maintain compliance with insurance and company policies.

• Process insurance claims for property losses based on coverage, appraisal, and verifiable damage. • Interact with independent adjusters and policy holders, review claim forms and other records to determine insurance coverage. • Make payment recommendations and settlements in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations. • Investigate, evaluate, and resolve claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims. • Adjust reserves and provide reserve recommendations to ensure reserving activities are consistent with company policies. • Enter claim transactions, in a clear and concise manner. • Examine claims inspected by independent adjusters, including further investigation of questionable claims, verification of coverage, and timely issuance of payments to policyholders. • Conduct daily diary reviews on claim files to ensure status letters are sent to policyholders in accordance with Department of Insurance regulations. • Pay and process claims within designated authority level. • Supervise independent adjusters to ensure adherence to CFP IA Guidelines. • Maintain compliance with the Department of Insurance and Company policy and procedures. • Create correspondence to policyholders that is accurate and complete. • Communicate with insureds and/or others involved to secure missing information. • Promptly negotiate settlements, making sure that the settlement reflects the actual insured losses while ensuring that the insurer is protected from invalid claims. • Confer with Claims Management and legal counsel on claims involving litigation.

• Responsible for handling a claim block of Absence and Paid Leave claims. • Accountable for ensuring optimal claims handling and timely, accurate decisions. • Effectively and accurately manage a block of Absence, and Paid Family Leave claims • Focus on customer experience to deliver the best experience for our customers • Demonstrated ability to deliver accurate, dependable, and trustworthy service to our customers. • A strong customer focus evidenced through maintaining customer relationships. • Strong analytical reasoning • Strong communication skills both written and verbal • Ability to work independently in a fast-paced, metrics driven environment.

• Proactively handle allocated claims to a high standard, including overall assessment of losses and reserves, and negotiation with counterparties to achieve timely settlements • Manage mid to large complex and disputed claims • Identify and report new trends or changes in the behavior of claims portfolio • Act as main contact and account manager of all assumed claims made by assigned cedent • Review and conduct analysis of reinsurance contracts. Evaluate coverage and all issues presented in claim cession, prepare claim inquiries, position letters and settlement agreements with minimal oversight • Conduct on-site and/or virtual claim audits of ceding companies • Identify and deliver opportunities for claims savings • Provide technical assistance in the due diligence process for new acquisitions, including the assessment of claims-related risks and opportunities • Understand new accounts upon acquisition, deliver against opportunities identified in due diligence • Manage arbitration/litigation and testify on behalf of the company as a witness in arbitration/litigation activity when required • Provide training and technical support to less experienced team members • Master the review and analysis of complex treaty programs and facultative certificates, complex coverage and contract issues and an understanding of underlying claims