This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description CGS is seeking a dedicated eDiscovery Technical Advisor to join a fast-paced and hard-working team to assist with any legal accounts. As an eDiscovery Technical Advisor, you will play a key role in supporting various aspects of the company's portfolio. Skills and attributes for success: - Contractor shall provide expertise in identifying, preserving, collecting, processing, and producing ESI in support of civil and criminal litigation, select FOIA requests, Congressional requests and other inquiries. - Contractor shall provide expertise specifically in criminal discovery support to include identifying, preserving, collecting, processing, and producing ESI. - Contractor shall serve as the expert technical user of the available electronic discovery applications, which include Enterprise Vault, Discovery Accelerator, Legal Hold Management Tool (LHMT) and the Veritas eDiscovery Platform. - Contractor shall work with the litigation team to develop a discovery plan which documents the electronic discovery search parameters (e.g., date range, key words and custodians) for a particular case. - Contractor shall use electronic discovery software applications to collect data from various FBI storage locations on FBI IT systems (e.g., MS-Exchange servers, shared drives, desktops, text and instant messages) in accordance with the discovery plan, to support OGC attorneys, paralegal specialists, Information Management Division personnel and case agents who are responsible for responding to pre-trial discovery motions, requests, subpoenas related to civil and criminal matters, congressional inquiries, FOIA requests and other inquiries. - Contractor shall analyze search/collection results for data gaps. - Contractor shall administer data inputs into an electronic discovery review platform (i.e. eDP), which includes, but is not limited to: creating cases; adding collected source data; handling user access rights; uploading data logs; de-duplicating collected source data; identifying data gaps; merging/verifying data; and assuring electronic discovery production quality in Bates numbering and load file creation. - Contractor shall coordinate electronic discovery collection results with FBI units responsible for processing discovery for review/redaction/release. - Contractor shall adhere to policies and technical procedures for use of available electronic discovery software applications and provide agency attorneys, paralegals, and other users of the FBI's electronic discovery review platform with training and other technical assistance. - Contractor shall provide information and advise on instructions regarding the FBI's process for identifying, preserving, collecting, analyzing, and organizing ESI, including the use of electronic discovery software programs. - Contractor shall provide ad hoc support to end users of the electronic discovery review platform repository. - Contractor shall document electronic discovery plans and procedures for each individual case. - Contractor shall facilitate requests for legal hold implementation, amendment, and/or lift that are submitted by various requesters in LHMT. - Contractor shall provide eDiscovery collections on criminal cases. Qualifications - 5 (five) years of eDiscovery/litigation support experience with a focus on client solutions. - 3 (three) years of progressive more responsible experience on major lit support projects. - 2 years in Relativity, beyond document review coding. - Excellent communication, presentation, and interpersonal skills with both eDiscovery technical teams and non-technical business leaders and team players. - Ability to work in a fast-paced environment and agile work environment. - Experience and familiarity with eDiscovery Services covering all realms of the EDRM (File to Trial). - Must be a U.S. Citizen. - The ability to obtain a U.S. Government security clearance (active clearance preferred). - BS/BA degree or equivalent work experience (JD highly preferred). Benefits - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is a high-impact position for a strategic and technically savvy professional who thrives at the intersection of business strategy, partner operations, and cross-functional execution. You will serve as the primary technical and business-facing leader for a vertical, managing partner relationships, aligning Product and Engineering priorities, and ensuring operational excellence across complex ecosystems. The environment is fast-paced and collaborative, with significant influence on partner strategy, roadmap decisions, and overall platform performance. You will lead strategic planning, governance, and risk management initiatives, translating partner needs into actionable technical requirements. Strong communication, analytical skills, and a proactive mindset are critical for success in this role. - Own partner and business strategy for a vertical, acting as the primary technical relationship and escalation point for key partners. - Lead quarterly and executive business reviews, roadmap discussions, and strategic planning with partners, ensuring alignment to business objectives. - Define and govern vertical-level operations, including SOPs, issue triage, Product Health accuracy, and execution standards. - Translate partner and business needs into clear, actionable requirements for Product and Engineering teams, ensuring alignment and feasibility. - Anticipate and manage partner resiliency risks, SLA expectations, and ecosystem dependencies. - Influence cross-functional prioritization and roadmaps by presenting structured insights, risks, and tradeoffs to senior leaders. - Mentor other Technical Account Managers and establish scalable frameworks, documentation, and governance patterns for operational excellence. Qualifications - 5+ years of experience in technical account management, partner operations, product operations, or other technical, partner-facing roles. - Proven leadership managing cross-functional initiatives involving Product, Engineering, QA, and external partners. - Strong understanding of system behavior, partner integrations, and the impact of technical changes on business outcomes. - Experience managing partner relationships, operational governance, KPIs, SLAs, and escalation processes. - Ability to translate complex partner or system dynamics into clear priorities, requirements, and execution plans. - Comfort analyzing data (dashboards, metrics, logs, basic SQL) to identify and mitigate partner-impacting risks. - Excellent communication skills with the ability to influence senior stakeholders and deliver structured recommendations. Benefits - Remote-first flexibility with the freedom to choose working hours and location. - Unlimited PTO, company-wide recharge days, and annual team offsites. - Perks such as weekly meal credits and travel discounts. - Family-friendly benefits, including parental leave and flexible return-to-work plans. - Competitive salary, equity options, and comprehensive benefits starting from day one. - Access to wellness budgets, personal development funds, and team-level learning resources.

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer’s go-to person when there’s an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction. Join us to do the best work of your career and make a profound social impact as a Consultant, Technical Account Manager on our Technical Account Manager Team in Remote-United States of America. What you’ll achieve As a Technical Account Manager, you will be responsible for supporting customers in disconnected environments while serving as a subject matter expert for Dell Technologies data center infrastructure products and solutions. You will work with Federal customers and partners as they implement AI solutions in secure spaces. You will: Learn and maintain a deep technical acumen and understanding of the Dell Technologies portfolio to include storage, compute, networking, applications, cybersecurity, converged and hyper-converged systems, and edge-core-cloud synergies. - Be independently motivated to continually learn new technologies. Due to Dell’s large breadth of products, we expect our team members to be driven to stay current on existing technologies and continually expand their knowledge horizons - Develop internal relationships within Dell and earn trust amongst the account executives, program/project managers, executive leadership team members, infrastructure delivery teams, and security offices - Develop external relationships and earn trust with customers and partners through a demonstration of the highest caliber of professional, technical, and mission competence - Assist customer and sales team with design, definition, and implementation of complex system requirements Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements - Must be a US citizen and have an active TS/SCI security clearance with a CI poly - In-depth troubleshooting knowledge and understanding of Dell PowerEdge servers, specifically PowerEdge XE servers. Intimate knowledge of networking infrastructure, specifically InfiniBand networking, in datacenter environments - Strong knowledge working in Linux environments (RHEL and Ubuntu) and strong understanding of Dell and vendor diagnostic utilities and their applications - Customer-facing experience with strong escalation management capability and the ability to work in a high-pressure environment. Ability to collaborate effectively with vendors and Dell Engineering Desirable Requirements - 12+ years of technical support experience with industry certifications such as A+, Security+, MCITP/MCSE, VCP, RHCSA/RHCE, CCNA - FS poly Compensation Dell is committed to fair and equitable compensation practices. The salary range for this position is $162,350 - $231,000 (depending on location). Benefits and Perks of working at Dell Technologies Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com. Who we are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Location: USA, Remote Compensation: $100,000-$120,000 (Base) Eltropy is looking for an experienced customer facing Telephony Tech Lead to join our Onboarding Team. In this role, you will be the primary technical resource for designing, deploying, and supporting cloud-based telephony and unified communications solutions for our credit union and financial institution clients. You will partner closely with onboarding managers to ensure seamless integration of Eltropy's products into each client's existing telephony infrastructure. Role & Responsibilities - Design, configure, and deploy CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions tailored to credit union environments - Integrate Eltropy's AI Voice 2.0 voicebot and AI Assistant products with client telephony systems including SIP trunks, PBX, and IVR platforms - Partner with Onboarding Managers to execute technical onboarding for new credit union clients, including network assessments, call flow design, and go-live support - Troubleshoot and resolve telephony infrastructure issues across SIP, VoIP, and cloud PBX environments - Document client telephony configurations, escalation paths, and network topology in internal systems - Collaborate with the product and engineering teams to identify and communicate client-reported issues, feature gaps, or integration improvements - Support QA testing of voice agent configurations, including DTMF routing, warm/cold transfer flows, and bilingual (English/Spanish) language persistence - Develop and maintain internal technical documentation, runbooks, and client-facing configuration guides - Advise clients on telephony best practices, compliance considerations (NCUA, CFPB), and security posture relevant to financial institutions Required Responsibilities - 4+ years of hands-on experience in telephony engineering, with a strong focus on CCaaS and UCaaS platforms - Demonstrated experience deploying and supporting telephony solutions specifically within credit unions or financial institutions - Proficiency with SIP protocol, VoIP infrastructure, cloud PBX systems, and IVR/ACD call routing - Experience with platforms such as Genesys, Five9, NICE CXone, Cisco Webex Calling, RingCentral, Twilio, or similar CCaaS/UCaaS providers - Working knowledge of network fundamentals: QoS, VLAN segmentation, firewall rules for voice traffic, and NAT traversal - Ability to read and interpret network diagrams and collaborate with client IT/network teams - Strong troubleshooting skills across voice quality issues, latency, jitter, and packet loss - Excellent written and verbal communication skills with the ability to translate technical requirements for non-technical stakeholders Preferred Qualifications - Experience integrating AI-powered voicebots or conversational IVR systems into existing telephony platforms - Familiarity with JSON/YAML configuration formats and reading API or webhook logs - Knowledge of credit union core systems (e.g., Symitar, DNA, MeridianLink) and how they relate to telephony or member authentication flows - Experience supporting multi-language (English/Spanish) telephony deployments - Relevant certifications such as CCNA Voice, Genesys Certified Professional, Cisco CCNP Collaboration, or equivalent - Background in SaaS implementation, professional services, or client-facing technical support roles What Success Looks Like In your first 90 days, you will have completed technical onboarding for at least two credit union clients, built strong working relationships with internal onboarding managers, and demonstrated expertise in diagnosing and resolving telephony configuration issues. Long-term, you will be a trusted technical authority for the AI Implementations team and a valued partner to our credit union clients. About Eltropy Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. Community Banks and Credit Unions use Eltropy to communicate with consumers via text, video, secure chat, co-browsing, screen sharing, and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing, and other contact center capabilities. Eltropy Values - Customers are our North Star - No Fear – Tell the truth - Team of Owners Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.