Location: USA, Remote Compensation: $100,000-$120,000 (Base) Eltropy is looking for an experienced customer facing Telephony Tech Lead to join our Onboarding Team. In this role, you will be the primary technical resource for designing, deploying, and supporting cloud-based telephony and unified communications solutions for our credit union and financial institution clients. You will partner closely with onboarding managers to ensure seamless integration of Eltropy's products into each client's existing telephony infrastructure. Role & Responsibilities - Design, configure, and deploy CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions tailored to credit union environments - Integrate Eltropy's AI Voice 2.0 voicebot and AI Assistant products with client telephony systems including SIP trunks, PBX, and IVR platforms - Partner with Onboarding Managers to execute technical onboarding for new credit union clients, including network assessments, call flow design, and go-live support - Troubleshoot and resolve telephony infrastructure issues across SIP, VoIP, and cloud PBX environments - Document client telephony configurations, escalation paths, and network topology in internal systems - Collaborate with the product and engineering teams to identify and communicate client-reported issues, feature gaps, or integration improvements - Support QA testing of voice agent configurations, including DTMF routing, warm/cold transfer flows, and bilingual (English/Spanish) language persistence - Develop and maintain internal technical documentation, runbooks, and client-facing configuration guides - Advise clients on telephony best practices, compliance considerations (NCUA, CFPB), and security posture relevant to financial institutions Required Responsibilities - 4+ years of hands-on experience in telephony engineering, with a strong focus on CCaaS and UCaaS platforms - Demonstrated experience deploying and supporting telephony solutions specifically within credit unions or financial institutions - Proficiency with SIP protocol, VoIP infrastructure, cloud PBX systems, and IVR/ACD call routing - Experience with platforms such as Genesys, Five9, NICE CXone, Cisco Webex Calling, RingCentral, Twilio, or similar CCaaS/UCaaS providers - Working knowledge of network fundamentals: QoS, VLAN segmentation, firewall rules for voice traffic, and NAT traversal - Ability to read and interpret network diagrams and collaborate with client IT/network teams - Strong troubleshooting skills across voice quality issues, latency, jitter, and packet loss - Excellent written and verbal communication skills with the ability to translate technical requirements for non-technical stakeholders Preferred Qualifications - Experience integrating AI-powered voicebots or conversational IVR systems into existing telephony platforms - Familiarity with JSON/YAML configuration formats and reading API or webhook logs - Knowledge of credit union core systems (e.g., Symitar, DNA, MeridianLink) and how they relate to telephony or member authentication flows - Experience supporting multi-language (English/Spanish) telephony deployments - Relevant certifications such as CCNA Voice, Genesys Certified Professional, Cisco CCNP Collaboration, or equivalent - Background in SaaS implementation, professional services, or client-facing technical support roles What Success Looks Like In your first 90 days, you will have completed technical onboarding for at least two credit union clients, built strong working relationships with internal onboarding managers, and demonstrated expertise in diagnosing and resolving telephony configuration issues. Long-term, you will be a trusted technical authority for the AI Implementations team and a valued partner to our credit union clients. About Eltropy Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. Community Banks and Credit Unions use Eltropy to communicate with consumers via text, video, secure chat, co-browsing, screen sharing, and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing, and other contact center capabilities. Eltropy Values - Customers are our North Star - No Fear – Tell the truth - Team of Owners Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

• Lead and coach a team of TAMs, ensuring consistent delivery of high-quality services. • Act as a senior advisor and escalation point for strategic Spanish enterprise and government accounts. • Drive customer satisfaction, retention, and expansion through proactive engagement and value realization. • Collaborate cross-functionally with Sales, Product, and Support teams to align TAM services with business goals. • Participate in EMEA leadership forums and contribute to best practice development and standardization. • Monitor team performance metrics and implement continuous improvement initiatives. • Represent the Spanish region in EMEA PS strategy discussions and ensure local needs are addressed. • Contribute to business development efforts by identifying growth opportunities, influencing account strategy, and supporting TAM-led expansion initiatives. • Support strategic planning and execution of regional goals, including forecasting, resource planning, and operational efficiency. • Prepare for future P&L accountability by aligning team performance with revenue targets, optimizing delivery capacity, and contributing to Professional Services bookings and renewals.

Role Description FusionTek is seeking a Client Relationship Manager to build strong, long-term partnerships with our clients. This role focuses on relationship management, service delivery oversight, and identifying opportunities for account growth. You will serve as the primary advocate for your assigned clients, ensuring they receive exceptional support and a seamless experience. This position is primarily remote; however, occasional travel for client meetings or events is required. Candidates must reside in the greater Seattle area and have reliable high-speed internet access. - Serve as the go-to partner for your portfolio of clients, managing technical configurations and ensuring smooth service delivery. - Build and maintain long-term relationships that support retention and contract renewals. - Collaborate with sales and leadership teams to identify and pursue growth opportunities. - Monitor account health, proactively addressing risks and resolving recurring issues. - Act as the voice of the client, sharing feedback with internal teams to improve service quality. - Participate in weekly L10 team meetings. - Assess at-risk clients and develop action plans to improve satisfaction. - Review case studies and collaborate with internal teams to implement solutions. - Update client documentation and account records. - Coordinate with Project Managers on ongoing initiatives. - Conduct onsite or virtual client visits as needed. - Identify and resolve client issues efficiently and effectively. Qualifications - Bachelor’s degree (B.A.) from an accredited institution or equivalent experience. - 5+ years of experience in the financial services sector. - Prior experience working in a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment. - Ability to engage effectively with stakeholders at all organizational levels, including C-suite executives. Requirements - Proficiency in Microsoft Office Suite, including PowerPoint and Excel. - Familiarity with cloud technologies, especially Microsoft Azure. - Understanding of network infrastructure and server technologies. - Knowledge of current and emerging technology trends. Benefits - Competitive salary: $85,000 – $100,000 per year. - Quarterly bonus eligibility to reward performance. - Comprehensive coverage: Medical premium contributions vary by plan: Up to 90% company-paid coverage for select plans and fixed employer contribution for all other plans. - 401(k) plan with 4% company matching and immediate vesting. - Generous time off: 8 paid holidays + 17 PTO days in your first year. - Educational reimbursement for certification tests and access to company-supplied training resources. - Team culture: Fun events and opportunities to connect with colleagues.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Engagement Services Manager (ESM) is responsible for representing Samsara's implementation/integration services and business development. The role will be positioning the value of services and assisting in customers meeting their business needs with C-level personnel and defining services scope, approach, and timeline of services engagement during the sales cycle. ESM is accountable for meeting services ARR attach quota, completion of AE to CS transition, and is a governing partner during delivery. You should apply if: - You want to impact the industries that run our world. - You thrive the most when solving problems. - You are a natural relationship builder. - You are the architect of your own career. - You want to be with the best. In this role, you will: - Articulate and sell the value of Samsara Services within prospective and existing accounts for enterprise customers. - Work in conjunction with Sales Representatives and Sales Engineers to define and integrate the services solution into the comprehensive Samsara proposal. - Own Services pursuits (ARR attach quota). - Be responsible for forecasting services and closely monitoring ARR pipeline to understand capacity demands. - Plan and manage Services scoping activity with prospective customers and produce proposals, level of effort, transition/KT, and resource plans. - Be recognized by customers as a trusted advisor in product deployment and change management. - Perform as a governing partner during implementation to continue customer sponsor and executive relationship, and assist with critical issues and expectation coordination. - Participate in virtual teams to assist buildout Samsara Services methodologies, processes, offerings/services, and collateral. - Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices. Qualifications - 7+ years of demonstrated experience in positioning Professional Services or Technology Solutions. - Building and maintaining positive relationships with sales, CSMs, and other key partners during implementations. - Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings. - Strong innovation skills: Building services templates, services engagement processes, and services presentations by having a “builder” mentality. - A breadth of knowledge executing the SOW/Proposal processes by scoping, producing, and delivering to the customer SOWs that meet customers' documented requirements. - Can articulate relevant customer success stories and metrics that demonstrate value to the customer. - 4-year Bachelor Degree. - Specific skills in creating SFDC reports/dashboards and navigating in SFDC. Requirements - The range of annual base salary for full-time employees for this position is below: - Annual Base Salary: $101,420.45 — $136,363.63 USD. Benefits - Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles). - Flexible, employee-led remote model. - Professional development stipend. - Comprehensive health and parental leave plans.