• Partner with key customers to understand and help achieve their business, objectives, cybersecurity initiatives, and desired outcomes • Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach • Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews • Leverage your cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs. • Drive adoption to maximize the value of the Immersive Labs Platform • Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies • Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation • Support customers in operationalizing and incorporating Immersive Labs into their cybersecurity programs sustainably, leveraging platform metrics, custom reports and insights to bring attention to the value created along the journey. • Function as an escalation point and primary liaison between sales, product leadership and client accounts, including being the first sales team resource in answering questions related to service delivery within your accounts. • With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities.

• Research, analyze and predict expected (and foresee unexpected) market trends and shifts • Remain ahead of the curve on developments and issues within the specified areas as well as applicable adjacent areas of emerging technologies • Collaboratively write and publish analysis and positions at a regular cadence through evidence-based research • Communicate complex concepts concisely and with authority via virtual or face-to-face interactions with senior-level executives • Present at multiple conferences as an industry expert • Partner with sales and service delivery partners to increase account growth, retention, and engagement

• Lead efforts to define and execute Sierra Space’s National Security Space growth strategy. • Oversee key customer interactions and drive business development activities critical to accelerating the company’s presence in the National Security Space market. • Shape the National Security Space thesis, build a robust pipeline of opportunities, and partner across technical, product, and operational teams. • Work with Business Development Managers to identify, capture, and deliver innovative solutions. • Establish industry partnerships and drive development of compelling customer messaging and strategies.

• Gather required documentation and information from clients to support their claims • Provide guidance and support to clients throughout the claims process which can be lengthy • Advocate on behalf of clients to ensure that their claims are processed accurately and efficiently • Communicate with social security administration officials to resolve any issues or discrepancies that may arise • Keep detailed records of client interactions and claim status updates • Stay up-to-date on changes to social security policies and procedures