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Turn5 is an ecommerce and automotive performance retailer that designs, manufactures, and distributes aftermarket parts and accessories for vehicle enthusiasts. The company operate
Remote LiveChat Sales Representative - Aftermarket Auto Parts
Location
United States
Posted
95 days ago
Salary
$20 - $23 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Remote LiveChat Sales Representative - Aftermarket Auto Parts
Turn5
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Under the direction of the Sales Management Team, the LiveChat Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build. Qualifications - High school diploma or an equivalent combination of education and experience. - Must have or have the ability to acquire automotive knowledge in all supported vehicles. - Excellent sales ability and some product knowledge or ability to learn. - Ability to maintain attendance as defined by company policy. - Ability to maintain professionalism and use tact when dealing with difficult customers. - Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel). - Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended. - Excellent organizational skills with the ability to handle multiple tasks simultaneously. - Oral and written communication, interpersonal skills. - Ability to prioritize workload and meet deadlines. - Upon hire, successful completion of the Turn5 sales new hire training program. - Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT. - Bi-lingual a plus. Requirements - Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns. - Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales. - Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team. - Uses excitement and product knowledge to sell automotive accessories. - Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle. - Builds rapport with customers to foster repeat business up to and including service-related issues. - Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries. - Efficiently enter and process orders, returns and customer inquiries (ESD Updates, Cancellations, etc.). - Answers questions/educates customers, providing purchasing suggestions as necessary. - Utilizes all available programs to achieve bi-weekly sales goals & performance metrics. - Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets. - Notifies Sales leadership team of trends or problems encountered. - Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles. - Participates in special projects and performs other duties as assigned by management. Benefits - Health Insurance: Medical, dental, and vision coverage. - Financial: 401(k)/Roth plans with generous company match! - Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services. - Automotive Enthusiast Program: Employee Discounts up to 50% off products on our 4 websites. - Vehicle Mod Program: Annual $250 reimbursement for designated products on our websites. - Race Reimbursements: Annual reimbursements for car show registration/admission fees. - Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability, Basic Life/AD&D Insurance, Pet Insurance.
Job Requirements
- High school diploma or an equivalent combination of education and experience.
- Must have or have the ability to acquire automotive knowledge in all supported vehicles.
- Excellent sales ability and some product knowledge or ability to learn.
- Ability to maintain attendance as defined by company policy.
- Ability to maintain professionalism and use tact when dealing with difficult customers.
- Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel).
- Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
- Excellent organizational skills with the ability to handle multiple tasks simultaneously.
- Oral and written communication, interpersonal skills.
- Ability to prioritize workload and meet deadlines.
- Upon hire, successful completion of the Turn5 sales new hire training program.
- Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.
- Bi-lingual a plus.
- Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
- Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
- Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
- Uses excitement and product knowledge to sell automotive accessories.
- Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle.
- Builds rapport with customers to foster repeat business up to and including service-related issues.
- Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
- Efficiently enter and process orders, returns and customer inquiries (ESD Updates, Cancellations, etc.).
- Answers questions/educates customers, providing purchasing suggestions as necessary.
- Utilizes all available programs to achieve bi-weekly sales goals & performance metrics.
- Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
- Notifies Sales leadership team of trends or problems encountered.
- Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
- Participates in special projects and performs other duties as assigned by management.
Benefits
- Health Insurance: Medical, dental, and vision coverage.
- Financial: 401(k)/Roth plans with generous company match!
- Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services.
- Automotive Enthusiast Program: Employee Discounts up to 50% off products on our 4 websites.
- Vehicle Mod Program: Annual $250 reimbursement for designated products on our websites.
- Race Reimbursements: Annual reimbursements for car show registration/admission fees.
- Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability, Basic Life/AD&D Insurance, Pet Insurance.
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