• Submit, track, and manage all Community Supports, Enhanced Care Management and Community Health Worker authorizations/reauthorizations/referrals • Update Athena with authorization information • For Community Supports: add members to the outreach assignment tracker and ensure compliance with the 24-hour assignment standard • Ensure workflow alignment with referral/authorization processes • Conduct internal checks for compliance, quality assurance, and clinical alignment • Troubleshoot operational barriers and streamline workflows across ECM and CS • Support reporting, program performance metrics, and data-driven decision-making • Collaborate cross-functionally with ECM, CS, and clinical operations leaders to optimize processes

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Reporting to the Director of Operations Analytics & Workforce Optimization, the Analyst, Clinical Operations Workforce Optimization will ensure the right people and capacity are in place within the Clinical Operations department to meet member needs efficiently. This role is part of the Operations Analytics & Workforce Optimization team—within the broader Operations Intelligence function—and plays a critical role in driving efficient service delivery and strategic workforce planning. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred. - Own forecasting of inbound volume to Clinical Operations, broken down by team and request category. - Develop and manage dynamic staffing models to guide Clinical Operations headcount planning. - Lead short-term scheduling efforts, including shift planning, RTA, and developing and monitoring key performance metrics such as adherence, occupancy, and shrinkage. - Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions, leveraging AI functionality wherever possible. - Serve as a strategic partner to Clinical Operations leadership, providing guidance on resourcing decisions and capacity planning. - Act as the primary liaison for Clinical Operations workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success. Qualifications - Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred - Minimum of 2-3 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech) - Experience with workforce management or capacity planning is a plus - Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex); experience with workforce management tools is preferred - Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis - Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions. - A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment. Requirements - The target base salary range for this position is $80,000 - $92,000, and is part of a competitive total rewards package including benefits. - Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. - We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits - Health, Dental, Vision benefits start on your first day at Spring. - You and your dependents also receive access to One Medical accounts. - HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. - Employer sponsored 401(k) match of up to 2% for retirement planning. - A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. - We offer competitive paid time off policies including vacation, sick leave and company holidays. - At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. - Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. - Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. - Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription. - Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care. - Up to $1,000 Professional Development Reimbursement a year. - $200 per year donation matching to support your favorite causes.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Responsible for evaluating clinical compliance and quality including all aspects of clinical operations. Oversee and coordinate local orientation and participate in the development and oversight of all recurrent continuing education training for clinical crew members within assigned area to achieve and maintain required competencies. Develop and assist with scenario and clinical content for new hires and recurrent clinical teammates. Assists in mentoring clinicians that are placed on clinical education plans. Coordinate activities to achieve and maintain accreditation. Participates in air medical research. Assists with maintaining and improving clinical quality, clinical compliance, accreditation and successful reaccreditation. Performs as clinical expert. - Lead and assist the RCEM with new employee orientation including oversight of schedules and base assignments. - Provide leadership to orientees and preceptors and serve as a role model through the orientation process. - Work collaboratively with RCEM and RCD to assist in the oversight of new employees’ clinical preceptorship. - Collaborate with area RCEM and RCD in maintaining mutual resources for education available to all flight crews within the region. - Actively assist and teach in simulation labs, invasive labs and other programs with learning technologies. - Lead content development and continuing education requirements to maintain compliance and quality. - Support the implementation of management decisions that affect air medical practice in the clinical area. - Plan educational programming for new and changing programs of care. - Assist in development of policies and procedures as requested to maintain clinical quality. - Develop simulation and other various learning technology scenarios for clinical competency improvement. - Evaluate performance of clinical teammates during educational programs and utilize findings for continued improvement. - Incorporate objective assessment of classroom and clinical performance into evidence-based evaluation framework. - Assist RCEM, RCD and Director of Clinical Education in assessing educational requirements throughout the region. - Lead the annual competency training, protocol testing, and initial training for new medical equipment and/or procedures. - Assist in developing and revising medical standards and guidelines in collaboration with relevant parties. - Assist with maintaining accreditation and successful reaccreditation. - Assist the RCEM with developing region-specific guidance for the Training Blueprint. - Accept committee and workgroup appointments and actively participate to affect change in patient care. - Other duties as assigned. Qualifications - Bachelor’s degree (BS/BA) or Bachelor’s degree in Nursing (BSN); and five or more years’ related experience and/or training; or equivalent combination of education and experience. - Four or more years previous flight experience. - 2 years or more Education/instructor experience. Requirements - Excellent written and verbal communication skills. - Strong interpersonal skills and a high degree of collaboration at all levels. - Ability to be a team player with a professional attitude. - Ability to multi-task efficiently, work in a fast-paced environment on multiple projects, and have a strong attention for detail. - Experience in high-fidelity simulation is preferred. - Specialty/subject matter expert in one or more areas: ventilation, airway management, mechanical circulatory devices, resuscitation, high-risk obstetrics, pediatrics, neonatal management. - Ability to participate and rotate administrator on call for specialty equipment and high-risk patient populations. - Demonstrates skill in navigating and communicating in a complex environment. - Interacts with all disciplines in an ethical, consistent, fair, timely appropriate and decisive manner. Benefits - For more information on our industry-leading benefits, please visit our benefits page.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Clinical Liaison - Surgical Assistant Coordinator plays a critical role in ensuring seamless coordination of surgical assist providers, customer support, and exceptional patient experience. This position requires strong analytical skills, high attention to detail, advanced problem-solving abilities, strong communication, and a high level of customer focus and patience. The ideal candidate thrives in a fast-paced environment, manages complex logistics with ease, and is highly proficient in Microsoft Office, especially Excel for reporting, tracking, and workflow optimization. Responsibilities - Scheduling & Coverage Coordination - Serve as the primary point of contact for all customers regarding surgical assist coverage-related communications across assigned markets. - Learn and apply market-specific dynamics for surgical assist coverage. - Build strong, supportive relationships with each market’s clinical leadership. - Proactively identify coverage conflicts and provide multiple solution options using strong analytical and problem-solving skills. - Independently assess urgent coverage issues, escalate when appropriate, and communicate decisions clearly and promptly. - Provide guidance to clinical leaders on prioritization of coverage needs. - Ensure all clinical managers are supported with staffing coverage requirements. - Manage urgent add-ons and last-minute schedule changes with effective communication to all stakeholders. - Coordinate with surgeon offices to obtain complete and accurate case details. - Be main point of contact for all internal scheduling needs. - Surgeon Office Communication & Relationship Management - Act as the main point of contact for surgeon offices regarding scheduling, coverage, and operational inquiries. - Proactively communicate coverage status, updates, and changes to surgeon offices. - Ensure surgeon scheduler contact information is maintained accurately in USMON/Salesforce for weekly case confirmations. - Reach out to surgeon offices during high-volume periods to identify unscheduled cases and offer services. - Support surgeon office education and collaboration with Direct Patient Billing teams. - Obtain credentialing sponsor forms from surgeon offices to support Surgical Assistant Operations. - Collaborate with scheduling team to ensure smooth onboarding of all new customers to our scheduling. - Foster strong, professional relationships with surgeon offices to enhance service delivery and customer experience. - Clinical Operations & Project Support - Track and report on case volume, utilization, and cancellation trends. - Submit requests for new surgeons to be added to USMON/Salesforce. - Follow up with new customer requests to assess need and coordinate with operational and clinical teams to determine coverage capability. - Support onboarding of new surgeon office staff in collaboration with clinical managers. - Assist with additional clinical operational projects as assigned. - Information, Documentation & Compliance - Support RCM and scheduling team in collecting, reviewing, and verifying patient demographics and insurance information as needed. - Monitor surgical descriptions and estimated duration of procedures to ensure accurate surgical assist coverage planning. - Administrative & Analytical Responsibilities - Manage inquiries and support efficient case management workflows. - Utilize advanced Excel skills to generate operational reports, analyze scheduling and coverage trends, and identify opportunities for process improvement. - Leverage scheduling software and EMR platforms to maintain accurate data entry and workflow execution. - Technical Skills - Advanced proficiency in Microsoft Office, particularly Excel (data sorting, filtering, formulas, and report creation). - Strong computer literacy; experience with scheduling systems and EMR platforms. - Fast and accurate typing skills. - Communication & Interpersonal Skills - Excellent verbal and written communication abilities. - Professional, collaborative interactions with surgeons, clinical leaders, staff and external partners. - Demonstrated patience, empathy, and customer-focused service. - Organizational Skills - Strong attention to detail with exceptional ability to multitask and prioritize in a fast-paced, dynamic environment. - Proven problem-solving and analytical skills to support decision-making and operational improvements. Qualifications - 3-5 years’ experience in surgical scheduling or a healthcare administrative role. - Familiarity with EMR systems, medical billing, and authorization workflows is a plus. - Proven experience working in a medical office or healthcare setting a plus. - High school diploma or equivalent experience (additional education or certification in medical office administration or healthcare management is a plus). - Proven experience in a medical office or healthcare setting, preferably in surgical scheduling or coordination. - Must maintain professional appearance. - Ability to be at work on a regular and consistent basis. Physical and Mental Demands This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Work Environment Standard office working environment that may be busy and noisy at times.