We anticipate the application window for this opening will close on - 20 Mar 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 75% of travel to enhance collaboration and ensure successful completion of projects. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. Impact patient outcomes. Come for a job, stay for a career. Medtronic strives to enable earlier diagnosis, better treatment, faster complication-free recovery, and enhanced patient outcomes through less invasive surgical solutions. The Robotic Surgical Technologies Business Unit set the standard for Robotically Assisted Surgery (RAS) by creating innovative surgical products and services that focus on surgical procedures of diseases and conditions. The Technical Service Specialist, as part of the RAS service team, will be responsible for providing product technical troubleshooting for Global field technical escalations, spare parts provisioning, and development of strategies for field replacement units in collaboration with the RAS operations team and Principal technical Service Lead. This individual is considered an expert in the field within the Medtronic organization. Key measures of success include uptime management, internal and external customer satisfaction and functional objectives as well as Service specific goals and objectives. In this role, the individual will help implement and monitor service projects/processes associated with the Robotic Assisted Surgery System. This role will represent service on all appropriate business groups. This work includes working closely with factory and field management and cross functional teams on the Field service aspects of new product introductions, field technical trainings as well as providing Level III technical support to the field. Location: Seeking a candidate to be located near Charlotte, NC - 75% travel across the country with potential for international travel Day in the Life - Lead and drive Field service escalation program management for supporting installed RAS systems. - Provide LIII engineering field support by following the appropriate use of the escalation process, when other avenues for resolution are exhausted. This activity may include travel to sites to perform both system repair, validation, and data gathering - Validation of warranty claim submissions and assist in the review of field service issues for appropriate classification and root cause analysis. - Deliverables including technical training, Field Replaceable Unit (FRU) upgrades strategy and implementation. Work very closely with Regional Field Service management to coordinate activities - Be a services ECO ( change order) representative in R&D projects. Includes both ECO origination for service based deliverables as well as ECO approval for all business activities with Service impact - Provide timely and accurate follow-up to broader Services team (outside of RAS S&R) for call closure and escalation follow-up - Develop content, validate, and release Technical Service Bulletins/Manuals to support field/factory activities - Develop, maintain, and distribute quarterly actionable service metrics specific to RAS service activities - Active participation in RAS quality system. Function as a liaison between service team and the quality group. Ensure accurate collection of data on system performance - Assist in the analysis of data against the installed base to show correlations. Function as a liaison between engineering staff and customer base to improve the functionality of the system - Provide appropriate follow-up communications with internal and external customers to ensure resolution and proper follow-up, leading to customer satisfaction - Other duties as assigned/requested by management - All activities must be performed in compliance with the Quality System Other Potential Responsibilities - Provide training and support to hospital staff on proper setup and use of the Hugo RAS system. - Support Training Facilities as needed - Support RAS System troubleshooting at the training center - In concert with the Medtronic Startup Specialists and the hospital staff, prepare the operating room to host the Medtronic robot Must Have: Minimum Requirements - Bachelors degree required with 2 years of relevant experience OR - An advanced degree with 0 years of experience Nice to Have - Biomedical Engineering degree or equivalent - Experience providing technical support & services. Including equipment and application support. - Systems are primarily used in the operating room, so healthcare/surgical setting experience - Familiarity with FDA product requirements and regulatory guidelines - Experience with robotics or motion control - Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments - Strong attention to detail and accuracy - Familiarity with most commonly used test equipment (i.e.: power supplies, DVM's, signal generators, flow meters, etc) - Ability to read and understand schematics and engineering drawings - Familiar with the FDA 21 CFR, CGMP for Medical devices - Demonstrable skills in Microsoft Office products as well as ERP and CRM software packages (such as SAP, ServiceMax and SalesForce.com) - Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner, are necessary to accomplish this task - Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements - Ability to work under minimum supervision with a high degree of organizational, technical, and business competence - Ability to function well under pressure and expend effort to meet schedules and deadlines For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$72,800.00 - $109,200.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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- What you will do Johnson Controls is hiring! We are seeking a Chiller Product Technical Support Engineer to provide technical support and risk identification for; serviceability, safety, short-term quality, and long-term reliability as well as literature requirements for the New Product Introduction (NPI) teams. You will also be supporting the PTS organization, Field Sales, Service organization, and engineering teams for complex issues being realized in the field and our factories. This is a remote opportunity for candidates based in the US. 80% of your time you will provide technical support and risk identification for; serviceability, safety, short-term quality, and long-term reliability as well as literature requirements for the New Product Introduction (NPI) teams you are assigned to. 20% of your time is supporting the PTS organization, Field Sales, Service organization, and engineering teams for complex issues being realized in the field and our factories. How you will do it - Accountable to create and maintain technical literature, service bulletins, and service letters, for both NPI programs and existing platforms. - Drive product reliability through the Continuous Improvement Process for both existing products and new products NPI being introduced. - Product Technical Support Subject Matter Experts provide technical support and interact with quality management and engineering to improve overall life cycle cost.  - The specialist should be able to assist or create test plans to prove out new and existing product equipment offerings. - Maintains effectiveness when experiencing changes in work 80 / 20 responsibilities or environment (e.g., people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, tries new approaches, and collaborates with others to make the change successful. - Creates novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes the involvement co-workers in solving problems that directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities. - Places a high priority on the internal or external customer’s perspective when making decisions and acting; implementing service practices that meet the customers’ and own organization’s needs. - Ensures others contribute to organization strategies and driving operational discipline, role clarity and performance transparency by focusing them on the most critical priorities, measures progress, and ensures accountability against those metrics to allow us to act like One Team; sets, documents, and communicates clear work standards to improve performance – “the fundamentals”; making our results widely available and easily accessible. What we look for Required - Bachelor’s degree in Engineering or equivalent experience - 5+ years’ experience with creating technical literature/documents and providing product technical support to customers and internal employees via email, phone and/or TEAMS - Be able to analyze and solve complex product system problems - Knowledge of controls, control panels, system wiring, and instrumentation - Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail Able to write techncal documents and literature - Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; chooses the best course of action by establishing clear decision criteria, generates and evaluates alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences. Preferred - Programmable Logic Control (PLC) knowledge  HIRING SALARY RANGE: $110,000 - $150,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Office of Research Information Systems (ORIS) is seeking a skilled Tier 2 Technical Support Specialist to support and improve the research technology systems used across the University. In this role, you will support applications related to: - IRB - Conflict of Interest - Grants management - Clinical research systems (e.g., OnCore/eReg) - Contract lifecycle management - Post award - Other enterprise research workflows You will be the bridge between end-users and our technical teams—diagnosing issues, analyzing system behavior, recommending improvements, and ensuring researchers receive fast, accurate, high-quality support. This position also plays a key part in building a centralized support model for research technologies. You’ll help streamline support pathways, improve user experience, and guide faculty, staff, and researchers to the right systems and resources. Why You’ll Love This Role: - Work with purpose — support systems that enable critical research and health innovation. - High autonomy in a Tier-2 environment with direct access to developers & product owners. - Opportunity to shape new support processes and influence system improvements. - Strong work-life balance with hybrid/remote flexibility. - Excellent University of Utah benefits including 14.2% retirement, 50% tuition reduction, generous leave, and free UTA transit. Qualifications - Strong experience providing Tier 2 application or product support. - Ability to troubleshoot complex, multi-system workflows. - Excellent communication skills and customer empathy. - Experience with enterprise systems, SaaS applications, or research administration tools (preferred but not required). - Ability to work independently and manage multiple priorities with minimal supervision. Requirements - EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). - Department may hire employee at one of the following job levels: - Technical Product Support Specialist, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience. - Technical Product Support Specialist, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience. Benefits - Excellent health care coverage. - 14.2% retirement contributions. - Generous paid leave time. - 10 paid Holidays per year. - 50% tuition reduction for employee, spouse, and dependent children. - Flex spending accounts. - Free transit on most UTA services. - Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel. - Growth and professional development opportunities.