- What you will do Johnson Controls is hiring! We are seeking a Chiller Product Technical Support Engineer to provide technical support and risk identification for; serviceability, safety, short-term quality, and long-term reliability as well as literature requirements for the New Product Introduction (NPI) teams. You will also be supporting the PTS organization, Field Sales, Service organization, and engineering teams for complex issues being realized in the field and our factories. This is a remote opportunity for candidates based in the US. 80% of your time you will provide technical support and risk identification for; serviceability, safety, short-term quality, and long-term reliability as well as literature requirements for the New Product Introduction (NPI) teams you are assigned to. 20% of your time is supporting the PTS organization, Field Sales, Service organization, and engineering teams for complex issues being realized in the field and our factories. How you will do it - Accountable to create and maintain technical literature, service bulletins, and service letters, for both NPI programs and existing platforms. - Drive product reliability through the Continuous Improvement Process for both existing products and new products NPI being introduced. - Product Technical Support Subject Matter Experts provide technical support and interact with quality management and engineering to improve overall life cycle cost.  - The specialist should be able to assist or create test plans to prove out new and existing product equipment offerings. - Maintains effectiveness when experiencing changes in work 80 / 20 responsibilities or environment (e.g., people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, tries new approaches, and collaborates with others to make the change successful. - Creates novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes the involvement co-workers in solving problems that directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities. - Places a high priority on the internal or external customer’s perspective when making decisions and acting; implementing service practices that meet the customers’ and own organization’s needs. - Ensures others contribute to organization strategies and driving operational discipline, role clarity and performance transparency by focusing them on the most critical priorities, measures progress, and ensures accountability against those metrics to allow us to act like One Team; sets, documents, and communicates clear work standards to improve performance – “the fundamentals”; making our results widely available and easily accessible. What we look for Required - Bachelor’s degree in Engineering or equivalent experience - 5+ years’ experience with creating technical literature/documents and providing product technical support to customers and internal employees via email, phone and/or TEAMS - Be able to analyze and solve complex product system problems - Knowledge of controls, control panels, system wiring, and instrumentation - Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail Able to write techncal documents and literature - Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; chooses the best course of action by establishing clear decision criteria, generates and evaluates alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences. Preferred - Programmable Logic Control (PLC) knowledge  HIRING SALARY RANGE: $110,000 - $150,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Office of Research Information Systems (ORIS) is seeking a skilled Tier 2 Technical Support Specialist to support and improve the research technology systems used across the University. In this role, you will support applications related to: - IRB - Conflict of Interest - Grants management - Clinical research systems (e.g., OnCore/eReg) - Contract lifecycle management - Post award - Other enterprise research workflows You will be the bridge between end-users and our technical teams—diagnosing issues, analyzing system behavior, recommending improvements, and ensuring researchers receive fast, accurate, high-quality support. This position also plays a key part in building a centralized support model for research technologies. You’ll help streamline support pathways, improve user experience, and guide faculty, staff, and researchers to the right systems and resources. Why You’ll Love This Role: - Work with purpose — support systems that enable critical research and health innovation. - High autonomy in a Tier-2 environment with direct access to developers & product owners. - Opportunity to shape new support processes and influence system improvements. - Strong work-life balance with hybrid/remote flexibility. - Excellent University of Utah benefits including 14.2% retirement, 50% tuition reduction, generous leave, and free UTA transit. Qualifications - Strong experience providing Tier 2 application or product support. - Ability to troubleshoot complex, multi-system workflows. - Excellent communication skills and customer empathy. - Experience with enterprise systems, SaaS applications, or research administration tools (preferred but not required). - Ability to work independently and manage multiple priorities with minimal supervision. Requirements - EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). - Department may hire employee at one of the following job levels: - Technical Product Support Specialist, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience. - Technical Product Support Specialist, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience. Benefits - Excellent health care coverage. - 14.2% retirement contributions. - Generous paid leave time. - 10 paid Holidays per year. - 50% tuition reduction for employee, spouse, and dependent children. - Flex spending accounts. - Free transit on most UTA services. - Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel. - Growth and professional development opportunities.

Innovate Remotely This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions. Pay Range: $61,600.00 - $102,900.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

MixMode is a leading provider of AI-powered cybersecurity solutions at scale, pioneering a patented third-wave, context-aware AI approach that automatically learns and adapts to dynamic environments. The MixMode platform delivers self-supervised, real-time threat detection for known and unknown threats across cloud, hybrid, and on-premises environments. Large organizations with big data workloads – including those in enterprise, critical infrastructure, US Department of War and US Intelligence Community – trust MixMode to defend their most important assets. Backed by PSG and Entrada Ventures, MixMode is headquartered in Santa Barbara, California. Learn more at www.mixmode.ai. Job Summary: MixMode is seeking a Customer Success Support Engineer to join our team either remotely or in our Santa Barbara office. This person is responsible for managing the technical health of our customers and ensuring their long-term success with our cyber defense platform. You will act as a primary technical resource, bridging the gap between high-level support and proactive customer enablement. What you’ll be doing (responsibilities): - Ticket Management: Overseeing and resolving technical support requests and cybersecurity issues efficiently. - Customer Training: Conducting training sessions for new customer team members and providing deep dives into new platform features. - Feature Deployment: Handling the setup and configuration of new features and specialized functionality for existing clients. - Technical Consulting: Helping customers write scheduled tasks and develop custom queries to maximize platform utility. - Relationship Building: Building strong, lasting relationships with key customer stakeholders to drive platform adoption and usage. - Cross-Functional Collaboration: Collaborating with security operations, engineering, and product teams to communicate customer needs and feedback. What you’ll need to bring (qualifications): - Education: Bachelor’s degree in Computer Science, Cyber Security, or a relevant field, or equivalent experience. - Experience: 2-4 years in a customer-facing Customer Success or Technical Support role. - Core Technical Skills: - SIEM & NTA: Experience supporting and troubleshooting SIEM and Network Traffic Analysis platforms in customer environments. - Networking: Solid understanding of networking fundamentals and Syslog-based log ingestion. - Linux: Hands-on experience administering and troubleshooting RHEL, Rocky Linux, and Ubuntu systems. - Kubernetes: Familiarity with Kubernetes and containerized deployments preferred. - Soft Skills: - Strong interpersonal and communication skills, with the ability to explain technical concepts clearly and concisely to diverse audiences. - Proven ability to train customers and present complex information in an engaging, accessible manner. - Skilled at building rapport and collaborating effectively with both customers and internal teams. - Able to work independently or as part of a cross-functional team. - Demonstrates self-awareness, empathy, and composure when navigating complex or high-pressure situations. - Strong problem-solving and troubleshooting abilities in complex cybersecurity environments. - Acts with integrity and maintains a positive, professional attitude in challenging circumstances. We are open to hiring great talent who may have qualifications above or below those specifically listed in this job description. Pursuant to California law, we must display the pay range for this job. Since we are willing to hire within a broad spectrum of qualifications, we also reflect a broad pay range. The range that we are targeting for this position is $110,000-$160,000, though we can adjust based on individual qualifications. Individual salary is determined by qualifications, role, level, and location. Compensation and benefits are competitive based on industry standards. Benefits for full-time team members include: - Remote-First Work Culture - Healthcare (Medical, Dental, Vision, Accident) - Basic & Voluntary Life and AD&D - Flexible Spending Account (FSA) - 401(k) with Employer Match - Paid Holidays & Flexible Paid Time Off (PTO) MixMode provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Disability and Reasonable Accommodations | E-Verify | Right to Work Please note: MixMode does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of MixMode.