Telecommunting: Remote Travel Requirement: 10-25% Clearance Level Must Be Able to Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Transform technology into opportunity as a ServiceNow Service Portal Expert at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. MEANINGFUL WORK AND PERSONAL IMPACT As a ServiceNow Service Portal Expert, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following: - Lead the architectural design of complex ServiceNow solutions, ensuring scalability and performance - Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience - Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements - Implement and configure portal pages, themes, and branding - Configure and design custom ServiceNow Workspaces to streamline workflows and improve efficiency - Customize workspace layouts, components, and data visualizations - Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into ServiceNow records - Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements - Utilize ServiceNow integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML-based data exchange - Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation - Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops - Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards - Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams - Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability - Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates - Grow junior talent through mentoring, partnership, and technical reviews - Author, review, and lead the creation of white papers and contract artifacts - Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products - Maintain current ServiceNow and industry certifications, while obtaining additional certifications and accreditations - Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement - Create estimations on effort required to produce ServiceNow functionality WHAT YOU’LL NEED TO SUCCEED Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Service Portal Expert must have: ● Education: Technical Training, Certification(s) or Degree ● Experience: 8+ years of related experience ● Required Skills: - Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules - Proven expertise in ServiceNow Service Portal development and custom widget creation - Proven experience with the configuration and optimization of ServiceNow Workspaces - Strong proficiency in JavaScript, AngularJS, HTML, and CSS - Proven experience with XML data digestion and generation, and integration with external systems - Strong proficiency with integration technologies like REST APIs, SOAP, and web services - In-depth understanding of ITSM processes and ITIL frameworks - Keen understanding of modern web technologies and cloud computing architectural principles for cloud-based platforms - Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment - Ability to identify, understand, document, and create functionality aligning with customer value streams - Ability to produce level of estimates and basic deployment plans for ServiceNow functionality - Strong organizational and time management skills while working in a rapid software development environment - Ability to identify and learn new technologies quickly - Excellent communication skills for collaborating with both technical and non-technical stakeholders - Strong analytical, problem-solving, and debugging skills ● Required Certification: - Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start - Active ServiceNow Certified Application Developer or ability to obtain within 30 days of start - Additional ServiceNow certifications strongly preferred ● Clearance Level: Must possess and maintain an active Secret Clearance ● US Citizenship Required ● Location: Remote GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Flexibility: Full-flex work week to own your priorities at work and at home ● Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation. Salary Information The likely salary range for this position is $169,604 - $229,464. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Benefits Information Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

• Lead the architectural design of complex ServiceNow solutions, ensuring scalability and performance • Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience • Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements • Implement and configure portal pages, themes, and branding • Configure and design custom ServiceNow Workspaces to streamline workflows and improve efficiency • Customize workspace layouts, components, and data visualizations • Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into ServiceNow records • Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements • Utilize ServiceNow integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML-based data exchange • Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation • Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops • Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards • Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams • Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability • Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates • Grow junior talent through mentoring, partnership, and technical reviews • Author, review, and lead the creation of white papers and contract artifacts • Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products • Maintain current ServiceNow and industry certifications, while obtaining additional certifications and accreditations • Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement • Create estimations on effort required to produce ServiceNow functionality

• Actively participate in the design, integration, and delivery of ServiceNow solutions • Provide mentorship, guidance and technical leadership to engineers • Conduct advanced and complex ServiceNow engineering-related studies • Maintain client relationships as a trusted Technical Advisor • Participate in a variety of sales activities

Why Work at SMA America At SMA America, we believe in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what’s possible in clean energy. But we’re not just transforming power — we’re empowering people. We’ve built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt. Whether you’re a sales expert, service pro, or engineering innovator, if you’re ready to join a purpose-driven team committed to shaping the future of energy — we’d love to meet you. div]:bg-bg-000/50 [&_pre>div]:border-0.5 [&_pre>div]:border-border-400 [&_.ignore-pre-bg>div]:bg-transparent [&_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8"> _*]:min-w-0 gap-3 standard-markdown"> POSITION OVERVIEW The Service Enablement Manager is responsible for supporting the enablement of large-scale service offerings in the United States and Canada. This role ensures that contractual service offerings are in accordance with SMA strategy and able to be fulfilled profitably by various teams within SMA America. This is an individual contributor role with no direct people management responsibilities. This position is fully remote and open to candidates located anywhere in the United States. PRIMARY DUTIES / RESPONSIBILITIES - Provide support to the Managing Director of Service & Operations and the Senior Director of Service Enablement. - Clarify market trends for scope of services offered by SMA in North America. - Coordinate with Product Management, Sales, and Services teams to refine offerings within the local market. - Review feasibility and pricing of performance guarantees, including time and energy based availability contracts, service delivery commitments, and data-focused service offerings. - Educate Sales, Service, and supporting teams on service offerings and positioning. - Represent the Service organization while advocating service offerings in customer meetings and discussions. - Support services contracting activities, including legal terms, scope of work, and pricing discussions internally and with customers. - Ensure enablement of service capabilities and contractual obligations within multiple SMA departments in support of service contracts. - In partnership with the Business Analytics Team, evaluate effectiveness of service contracts and advocate adjustments to scope, risk, and pricing strategy. - Other duties as may be required or assigned. REQUIRED QUALIFICATIONS - Bachelor's degree in Business, Engineering, or equivalent experience. A specific institution or field of study is not required -- relevant experience and demonstrated competency are prioritized. - Background in energy production, renewables, or a service-related industry required. - Minimum of 4–6 years of experience in a service enablement, service contracts, or related commercial role. - Experience with long-term service agreements (LTSAs), including scope of work, bonuses, liquidated damages, and contract negotiation. - Experience in service support and customer-facing roles within energy, OEM, or inverter vendor environments. - Applicants must be legally authorized to work in the United States. This position does not offer employment visa sponsorship now or in the future. PREFERRED QUALIFICATIONS - Understanding of data science, machine learning, and/or production guarantees is a plus but not required. - Analytics capability and comfort working with numbers, contract performance metrics, and results preferred. - Predictive analytics understanding is a differentiator but not a hard requirement. - Experience with other OEM or inverter vendor service models is a plus. - Proficiency with SAP/ERP and Salesforce CRM preferred. OTHER SPECIALIZED SKILLS - Experience in service contracts, including scope of work, negotiations, and pricing. - Strong customer-facing and presentation skills. - Ability to simplify complex subjects and communicate benefit internally and externally. - Ability to travel monthly for customer meetings and trade shows. - Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) required. - Proficiency in English, both written and verbal, required. German language skills are a plus. - Excellent interpersonal, organizational, and problem-solving skills. - Ability to manage multiple priorities in a fast-paced, collaborative environment. WORK MODEL - Fully remote role open to candidates located anywhere in the United States. - Monthly travel required for customer meetings and trade shows. COMPENSATION AND BENEFITS - Salary Range: $106,000 – $135,000 annually, depending on experience and qualifications. - Comprehensive benefits including health, dental, and vision coverage (including $0 premium options). - 401(k) plan with company match. - Paid time off and company holidays. - Opportunities for professional development and training. - Collaborative, inclusive, and innovative work environment. SPONSORSHIP NOTICE SMA America will not sponsor employment visas for this position, including now or at any point in the future. Our EEO Policy We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law. In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application. Our Privacy Policy During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes]. If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information. If you have any question regarding our privacy policy, please contact us at US_DataPrivacy@sma-america.com