• Supervising day-to-day activities in Collections to allow your team to meet production goals. • Direct and set priorities for your team to meet goals in compliance with federal rules and regulations as well as payer expectations and company policies and procedures. • Assists in developing training strategies, coaches and mentors team members based on scorecard performance and customer service expectations. • Proactively addresses and resolves issues that may impact customer satisfaction, cash flow, employee attrition and cost.

• Lead and develop a team of enterprise sellers • Work with the team on landing net new deals and expand within the client base • Build a close relationship with and work hand in hand with the CS and SDR orgs to drive revenue • Overachieve targets on both new business and expansion • Create a winning culture of high performing, and engaged team that is world class in everything we do

• Own enterprise collections performance (aging, past-due reduction, dispute resolution velocity) for a portfolio of Samsara’s most complex accounts, balancing cash outcomes with customer experience. • Lead and develop senior collections talent, including coaching, performance management, and succession planning. • Drive enterprise-wide collections strategy aligned to CAO/enterprise goals; translate strategy into clear team objectives and operating rhythms. • Manage escalations and executive-level customer communication, navigating sensitive situations with strong executive presence. • Partner cross-functionally (Sales, Legal, Deal Desk, CS, FinSys, Treasury) to resolve complex invoicing/contract/payment issues and remove blockers to payment. • Improve and scale enterprise collections processes through continuous improvement and automation (tools, workflows, reporting), with an eye toward better customer experience. • Ensure compliance with global regulations, internal policies, and SOX controls across collections operations. • Champion and role model Samsara’s cultural principles and, as a people leader, hire, develop, and lead an inclusive, engaged, high-performing team.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Buscamos a un/a Agente Comercial freelance para ayudarnos a recuperar, reactivar y fidelizar clientes que han cancelado o pausado su suscripción. Tu trabajo tendrá un impacto directo en el crecimiento y la recurrencia del negocio. - Contactar de forma proactiva con clientes que han cancelado o pausado su suscripción para intentar recuperarlos. - Entender los motivos de cancelación y proponer acciones personalizadas de reactivación. - Gestionar y mantener actualizados los datos de clientes. - Trabajar por objetivos claros de recuperación, retención y reducción del churn. - Detectar insights de cliente y proponer mejoras para evitar futuras cancelaciones. Qualifications - Al menos 3 años de experiencia en roles comerciales, especialmente en retención, fidelización, customer success o recovery. - Fuerte orientación a resultados y familiaridad con métricas de suscripción (retención, churn, recurrencia). - Muy buenas habilidades de comunicación, negociación y persuasión. - Manejo de Excel. - Empatía, escucha activa y foco en el cliente. - Autonomía, resiliencia y comodidad trabajando por objetivos. Requirements - Has trabajado en modelos de suscripción o e-commerce. - Conoces el mundo nutricosmético, dermocosmético, wellness o salud. - Tienes experiencia en venta telefónica y customer retention (inbound / outbound). Benefits - Un proyecto estratégico, con impacto real en el negocio. - Remuneración 100% variable ligada a resultados. Tu te organizas tu jornada, flexibilidad total. - Formación en producto para que te sientas cómodo/a desde el primer día.