This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Case Manager, you'll oversee customer accounts, manage service requests, and ensure timely resolution of issues. You'll work closely with technicians, customer service teams, and other stakeholders to deliver high-quality pest control services and maintain strong customer relationships. - Customer Service: - Manage customer accounts and service requests efficiently. - Communicate with customers regarding service schedules, issues, and resolutions. - Ensure customer satisfaction and retention. - Case Management: - Oversee service cases from initiation to resolution. - Coordinate with technicians and other teams for timely service delivery. - Resolve customer complaints and escalate issues as needed. - Service Coordination: - Schedule and manage service appointments. - Ensure technicians have necessary information and resources. - Track service progress and outcomes. - Quality Assurance: - Monitor service quality and customer satisfaction. - Identify opportunities for improvement and implement corrective actions. - Collaboration: - Work with customer service, operations, and sales teams. - Communicate effectively with customers and stakeholders. Company Description

Our client is a leading software company with decades of success delivering innovative solutions to financial institutions and corporate customers in the fintech and cybersecurity space. In this exciting role, we are looking for an experienced Senior HR Business Partner to support the CTO and other technology leaders during a period of growth and organizational change. This highly visible role will focus on talent strategy, workforce planning and employee relations, and guiding change execution within a dynamic engineering culture. Key Responsibilities Partner with senior executives to align workforce planning with business priorities Lead organizational design and change initiatives to optimize structure and capabilities Guide annual talent processes including performance management, compensation, and succession planning Provide coaching to leaders on performance, team dynamics, and leadership effectiveness Use data insights to identify trends and recommend actionable solutions Manage complex employee relations matters and advise leaders on sensitive scenarios Ensure compliance with HR policies, regulatory requirements, and industry best practices

• Guide leaders on employee performance, coaching and feedback practices • Lead full-cycle employee relations activities, including investigations, performance management, and conflict resolution • Lead full-cycle recruitment for assigned business units, including sourcing, screening, interviewing, and selection • Partner with senior leaders to develop and execute HR strategies that support business priorities and organizational growth • Provide expert consultation on workforce planning, organizational design, succession planning, and talent management • Drive culture, engagement, and change management initiatives to support a high-performing and inclusive workplace • Advise leaders on compensation, promotions, and organizational pay structures in alignment with HR policies and market practices • Ensure compliance with employment laws, internal policies, and HR standards across all people decisions • Analyze HR metrics and workforce data to identify trends, risks, and opportunities for continuous improvement • Experience of utilizing AI to support HR activities

• Extract and consolidate HR data from systems • Clean and validate datasets to ensure accuracy and completeness • Draft reports to highlight trends and recommend improvements • Partner with HRBPs address data-driven questions