This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Customer Support Specialist (Japanese - Keigo Speaker), you will handle requests, bug reports, and various issues reported by users from the Partner's Platform via tickets, and provide phone support in native, honorific Japanese. You will be the primary point of contact between our existing and potential Students and Instructors in the Japanese market. Additionally, you will be responsible for ensuring the quality of courses uploaded to the Partner's Platform by reviewing them for compliance to customer satisfaction, critical thinking, reading between the lines, and the ability to make quick and accurate decisions. - Provide professional, empathetic, and helpful responses to customer support tickets via email, phone calls and internal tools. - Master the product you support, learning all its nuances and keeping up-to-date with the latest updates and support policies. - Troubleshoot technical issues reported by Students and Instructors and offer solutions or workarounds. - Work on special short-term projects required and requested by the hiring client. Qualifications - 1+ years of experience in customer support for Japanese businesses. - Excellent (near-native) written English. - Knowledge and experience in using Honorific Japanese (Keigo). - Amazing customer service skills. - Proactive attitude and the willingness to take the initiative without being asked to. - Strong attention to detail. - Ability to quickly communicate through accurate and timely typing. - Handle difficult conversations and challenging situations. - Ability to work without micromanagement. - Strong reading comprehension and problem-solving skills. - Strong technical proficiency with the web, computers, and smartphones. - Flexibility with schedules and days off. - Ability to provide workarounds when a solution is not clear to the customer. - Experience providing email and phone support to Japanese customers, along with familiarity with CRMs (e.g., Zendesk) and bug-tracking tools (e.g., JIRA) is a plus. Benefits - Remote working arrangements. - Competitive base salary. - Generous paid time off. - Comprehensive benefits package including medical, dental, and vision options. - Competitive retirement benefits. - Access to free posture-based fitness workouts from home. - Training and professional development opportunities. - Be part of a people-first, values-driven organization. - Work with innovative global partners and diverse teams. Company Description Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. Welcome to Crescendo. Welcome to what’s next.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re seeking a motivated professional ready to take the next step in their career. In this fully remote role, you’ll work from wherever you’re most productive, receive mentorship from an experienced leadership team, and develop the skills needed to grow into a leadership role as our organization continues to expand. - Lead and support a remote customer service team, ensuring exceptional client experiences - Use virtual communication and management tools to coordinate across multiple time zones - Learn directly from leadership mentors to build strong management and operational skills - Share ideas and implement improvements that increase efficiency and team performance - Maintain high standards of professionalism, accountability, and client relationships Qualifications - Prior management experience is helpful but not required—a willingness to learn matters most - Strong communication and interpersonal skills with the ability to motivate others - Comfortable working independently in a remote, fast-paced environment - Driven to grow, advance, and take on leadership responsibilities - Adaptable, solutions-oriented, and consistently positive Benefits - Flexible schedule designed around your lifestyle - Work from anywhere with a reliable internet connection - Ongoing leadership mentorship to accelerate your development - Performance-based compensation with advancement opportunities - Be part of a forward-thinking, innovative team that values growth and impact Company Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description SoftPro is seeking a Real Estate Customer Solutions Support Analyst . In this position, you will be responsible for providing telephone support to our parent company’s direct operations as they implement SoftPro Select to various sites across the country. This position can be located in our Raleigh, NC office in a Hybrid role, or as a remote employee. We are looking for individuals to work 10am – 7pm PST (1pm – 10pm EST), Monday - Friday. - Provide closing and/or title phone support for all operations using SoftPro Select and resolve issues promptly and efficiently. - Assist with balancing HUD/CDF/Commercial orders, reconciliation, and other related tasks in the Real Estate closing process. - Document each call and its resolution thoroughly and accurately. - Provide a high level of customer service to each customer you work with at all times. - Additional duties as assigned. Qualifications - 2+ years’ experience working within the real estate industry as an escrow / closing specialist, paralegal, or title officer is a must. - The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment. - Must be familiar / comfortable with working in the Microsoft Windows operating system and applications. - 2 years of previous customer service experience, preferably in a call center environment. - Experience with West Coast Escrow & Closing process experience is a plus. - Prior experience with SoftPro is a plus! - Excellent communication, problem-solving, and teamwork skills. Benefits - Comprehensive Benefits: Medical, dental, vision, disability, and more - Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan - Generous Paid Time Off: vacation, holidays, and parental leave - Flexibility: Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ - Award-Winning Culture: SoftPro has received national recognition for our outstanding customer service and innovative products. Company Description SoftPro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking creative and detail-oriented individuals to join our team as Travel Itinerary Designers. In this role, you will assist clients in designing personalized travel plans by organizing trip details, researching destinations, and building thoughtfully structured itineraries. This opportunity is ideal for individuals who enjoy travel planning, research, and creating well-organized experiences for others. Travel Itinerary Designers use established booking platforms and travel resources to assist with reservations, itinerary development, and travel logistics. - Design and organize detailed travel itineraries including flights, hotels, cruises, resorts, transportation, and tours - Research destinations and provide travel recommendations based on client preferences and budgets - Coordinate reservations and confirm availability with travel suppliers and partners - Ensure travel plans are organized, accurate, and clearly communicated to clients - Maintain detailed records of bookings, confirmations, and client communications - Provide guidance regarding travel schedules, documentation requirements, and trip details - Assist travelers with questions or itinerary updates before and during their trips - Stay informed on destination information, travel promotions, and supplier updates Qualifications - Strong organizational and communication skills - Ability to manage multiple itineraries and client requests simultaneously - Customer-focused mindset with attention to detail - Comfortable working independently in a remote environment - Basic computer proficiency and ability to navigate online systems - Interest in travel, tourism, hospitality, or trip planning - Previous experience in travel planning, customer service, hospitality, or event planning is helpful but not required Benefits - Flexible remote work environment - Access to training and travel industry resources - Opportunities to develop expertise in itinerary design and travel planning - Supportive team environment focused on professional development - Potential travel-related incentives and industry perks - $45,000 - $65,000 a year Additional Information This role provides flexibility and access to tools and resources designed to support individuals in designing and coordinating travel itineraries for clients. Applicants should be comfortable working remotely and communicating with clients and travel partners through digital platforms. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.